Contact us

Find the contact for your area: Insurance Sales Team Contact Details 2017

Please note, calls may be recorded and/or monitored for security, training and customer service purposes. Call charges will vary.

Policy enquiries

Product

Phone number

Opening hours

New business
All products

0370 900 8829

8.00am-8.00pm Mon-Thurs
8:00am-6:00pm Fri
9.00am-1.00pm Sat
Existing policies
Home Insurance Choices
Landlords Insurance
0370 900 3110 8.00am-8.00pm Mon-Thurs
8:00am-6:00pm Fri
9.00am-1.00pm Sat
Referrals
All products
0370 900 8829 8.00am-8.00pm Mon-Thurs
8:00am-6:00pm Fri
9.00am-1.00pm Sat

Claims

Product

Phone number

Opening hours

Home Insurance Choices

Landlords Insurance

0370 900 5565 8.00am-6.00pm Mon-Fri
9.00am-1.00pm Sat

Mortgage Payment

Protection Insurance

Lifestyle Cover – accident/sickness

0800 072 8315
9.00am-5.00pm Mon-Fri

Mortgage Payment

Protection Insurance

Lifestyle Cover – unemployment

0800 072 8316
9.00am-5.00pm Mon-Fri

Home Insurance and Landlords Insurance customers can call the claims numbers above 24 hours a day to report an emergency. The opening hours above are the administrative office opening hours.

Complaints - relating to a claim or service

Product

Phone number

Opening hours

Home Insurance Choices 0370 900 5565 8.00am-8.00pm Mon-Fri
9.00am-1.00pm Sat
Landlords Insurance 0370 900 3110 8.00am-8.00pm Mon-Fri
9.00am-1.00pm Sat

Mortgage Payment Protection Insurance

Lifestyle Cover – accident/sickness

0800 072 8315 9.00am-5.00pm Mon-Fri

Mortgage Payment Protection Insurance

Lifestyle Cover – unemployment

0800 072 8316 9.00am-5.00pm Mon-Fri

Alternatively, if your customer wishes to complain via letter, this should be sent to:

Product

Address

Home Insurance Choices

Landlords Insurance

The Customer Relations Manager
Legal & General Insurance Ltd
Centre City House
5 Hill Street
Birmingham
B5 4US

Mortgage Payment Protection Insurance

Lifestyle Cover

Claims Manager
Mortgage Payment Protection Insurance / Lifestyle Cover Claims
Legal & General Insurance
City Park, The Droveway
Hove, East Sussex
BN3 7PY

Complaints - relating to administration or sale of policies

Contact Area

Phone number

Opening hours

Customer Services Unit 0370 900 3110 8.00am-8.00pm Mon-Thurs
9:00am-1:00pm Fri-Sat
New Business Agency Team
Home Insurance Choices
Landlords Insurance
Lifestyle Cover/ Mortgage Payment Protection Insurance
0370 900 8829  8.00am-8.00pm Mon-Thurs
9:00am-1:00pm Fri-Sat
If a customer wishes to write a letter of complaint this should be sent to: 

The Customer Relations Manager
Legal & General Insurance Ltd
Centre City House
5 Hill Street
Birmingham
B5 4US
The European Commission has established an Online Dispute Resolution Platform (ODR Platform) ec.europa.eu/consumers/odr/index that is specifically designed to help EU consumers who have bought goods or services online from a trader based elsewhere in the EU and subsequently has a problem with that online purchase. The ODR platform will refer your complaint to the Financial Ombudsman Service who will pass it on to Legal & General. 

For any technical enquiries or IT support please contact 0800 010 911.

Calls may be recorded and/or monitored for security, training and customer service purposes. Call charges will vary.