FAQs

Where do we order additional customer literature, i.e. policy booklets and policy summaries?

You can order and view additional literature by using our online ordering system.

What are the minimum standards of security you require for Home Insurance Choices and Simply Home Insurance?

In some circumstances (such as if your customer’s home is in a certain area), we will not cover their contents or personal possessions unless they meet our minimum standards of security.

For full details, please refer to;

What information do I need to provide to change my client's risk address on their policy?

Please provide the following:

  • Postcode
  • Effective date
  • The full cost of replacing all of the contents in the home and the full cost of rebuilding the buildings
  • Details of occupancy
  • Whether the property is in a good state of repair
  • Confirmation that there has been no subsidence or structural problems in last 15 years
  • Confirmation that there has been no flooding in last 15 years
  • Construction
  • Whether there is any business use
  • The number of bedrooms
  • Type of property
  • Year of build
  • Security details
  • Ownership

When are valuations needed and what information is required?

Valuations are required as follows:

Sum Insured Jewellery Electrical goods Paintings/ works of art
£5,000 or less A full description of the item is required
More than £5,000 Purchase receipt or valuation from a valuer who is member of National Association of Goldsmiths (NAG) Proof of value Purchase receipt or recommended valuation from leading Art Auction House eg Christie’s or Sotheby’s

Why do we ask so many security questions every time I call the customer services or claims team?

We take customers' privacy very seriously and has obligations under the Data Protection Act to protect personal data. Personal information such as date of birth, bank account details along with the customers name and address are now as valuable as money.

Criminals use a mixture of tactics to acquire the information needed to steal another's identity in order to commit fraud and therefore we do need to ask enough questions of any caller to ensure that we know who we are speaking to and only give information to customers and their appointed agent.