Service

We're Best For Service

At Legal & General, we continue to invest, develop and commit to growing our service capacity so that you receive the best possible service.

Don't Just Take Our Word For It

In the last few years we've been awarded numerous awards for our service including:

  • Best Business Protection Provider - Investment Life & Pensions Moneyfacts Awards 2017
    (4th consecutive year)
  • Best Term Assurance Provider - Investment Life & Pensions Moneyfacts Awards 2017
  • Best Claims Management / Claims Team - COVER Customer Care Awards 2017
  • Best Intermediary Support (Individual Winner) - Richard Kateley - COVER Customer Care Awards 2017
  • Best Life Protection Provider - Paradigm Mortgages Lender & Provider Awards 2017

We keep things simple - you want great service and we believe we provide that. See how we deliver that to you:

You First

Here's what comes as standard when you place business with us: 

  • Our UK based Service Teams provide a dedicated service to deal with all your protection queries. We offer a ’one-stop’ service to cover queries about both new applications and existing policies. You’ll get the right information, quickly and efficiently. Our team members are all trained to put you, the customer, at the heart of everything we do. 
  • We'll continue to inform you of underwriting decisions sooner with our new OLP Connect automated underwriting emails. This short email will simply tell you that a decision has been made and includes a link that will take you through to the case details on OLP Connect. 
    Around 80% of online protection applicants receive an immediate decision on OLP Connect using the interactive underwriting route. 
  • We have a UK based underwriting team that are committed to assessing your business swiftly and smoothly.  Our Medical Underwriting Technical Advice Line (MUTAL) prides itself on offering excellent service to all advisers who are looking for an accurate indication of terms prior to submitting a protection application. 
  • Our online Direct Debit Reinstatement process can help reinstate your client's policy if their premiums are in arrears or their direct debit has bounced. This quick and simple online process can help provide a better service for your clients. With the introduction of gender-neutral rates we have made some important changes to the reinstatement of protection policies.
  • Register for our Existing business AgentHub which can help you save missed client protection premiums. This system will provide you with details of potential client, policy and commission losses and give you the requirements to reinstate the policy.
  • Our claims team, trained by the Samaritans, help to ensure all your client’s claims are managed with both compassion and competence. Read about our claims payment record

We know speed and efficiency are important to you so when it comes to service we give you the support when you need it most, through our staff, systems and processes. You and your clients can expect excellence in our service every day.

Further information on our credentials and financial strength