Contact Underwriting

When sending a fax or emails you should not include any personal, financial or banking details, as this method is not a secure way of supplying information.

Call charges will vary. We may record and monitor calls.

• Post (Medical or Financial evidence/questionnaires for underwriting only):

  The Chief Medical Officer
  Legal & General Assurance Society Limited
  P.O. Box 1001
  Cardiff
  CF24 OUB

• Email/Telephone: Please contact your usual Legal & General Service Team

• Extranet: Underwriting and Claims Solutions

Medical Underwriting Technical Advice Line (MUTAL)

(For pre-submission underwriting queries only)

• Tel: 0370 33 33 699
• Opening times: 9.00 am to 6.00 pm Monday to Friday

Useful hints

• Ensure full disclosure on the application form and any other questionnaires.
• Underwriting and Claims Solutions extranet site – providing real time information which is continually updated and improved.
• Medical Underwriting Technical Advice Line is available to offer guidance in pre-sale underwriting queries.
• Issue literature to help manage your client’s expectations.
• Prompt return of medical consent forms, underwriting questionnaires, declarations of health and any other underwriting requirements.
• Encourage attendance of medical examinations.
• Ask customers to contact their General Practitioner (GP) for an update of outstanding reports.