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Customer Testimonials.

Robin and Yvonne's story

Robin and Yvonne talk about how a lifetime mortgage allowed them to stay in their home

Transcript

Robin: I’m Robin

Yvonne: I’m Yvonne

Robin: I know you are

Robin: We’ve been married for 49 years

Robin: And next year will be the 50th

Yvonne: We’ve lived in this house for thirty years and in this village for forty-seven years

Yvonne: We had toyed with selling the house, we finally decided that to downsize from this house into something smaller...

Yvonne: would be so hard, there’s so much to do.

Yvonne: We decided to take our dogs and ourselves to a rather nice restaurant which we love, large sheet of paper, for and against moving...

Yvonne: The for moving had about four lines on it...

Yvonne: The against was massive and the decision was we want to stay where we are...

Yvonne: and seriously look at taking a lifetime mortgage.Yvonne: We were afraid to start with, weren’t we because we didn’t really understand.

Yvonne: We have a financial adviser who came and visited us, explained...

Yvonne: what the lifetime mortgage is...

Yvonne: recommended a company to talk to us...

Yvonne: who deals specifically in lifetime mortgages,

Yvonne: and we went with it.

Robin - It’s so simple from start to finish

Yvonne: We only had one concern and that was the fact we have one child

Yvonne: I suppose like lots of families...

Yvonne: you want to leave a legacy for your children, we talked to him, he said mum dad, go for it, and we have.

Robin: We found the application process very very efficient and straight forward

Robin: We went up there it and it was all over and done with and in about forty-eight hours’ time.

Robin: Had an ok, it was that straight forward.

Robin: The cash that we’ve got now, instead of thinking about it we can just do it.

Yvonne: We’ve had a brand new kitchen, my kitchen was thirty years old I now have a brand new one...Yvonne: my husband has got a glorious car...

Yvonne: New drive way

Robin: Yep new drive way that’s been done and nice holidays

Robin: So let us enjoy ourselves instead of just getting by from day to day if you like

Robin: That is, I think is a great plus when it comes to a lifetime mortgage

Robin: Instead of planning for something we can actually do it.

A lifetime mortgage will reduce an inheritance.

You should consider other options to borrow money which may be more cost effective.

It's a big decision, and there are many factors to consider. That's why you can only get a lifetime mortgage through a specialist adviser.

A lifetime mortgage creates a debt on your home.

It's important to know that we charge interest on the total loan plus any interest already charged.

That means the amount you owe grows quickly, and reduces the equity left in the property and the value of any inheritance.

It could also affect any entitlement to State Benefits.

Pam’s story

This is Pam's story about how a lifetime mortgage helped her improve her lifestyle in retirement.

Transcript

Pam: My name is Pam, I’ve lived here since 1989.

And it’s a beautiful village, lovely area and I’ve got lots of lovely loving family and friends around me.

The reason I decided to get a lifetime mortgage was to make life easier for me in terms of finances

And so I could help my family and friends when need be, and to have money to be able to make improvements to my home.

I first thought about lifetime mortgage several years ago, and briefly looked into it and didn’t do anything about it. I thought about it again and decided I was going to go ahead and do this.

The concerns I had about a lifetime mortgage, were if I could move if I wanted to move, would I be able to do that, would there be anything negative with my family if I’ve done this

On screen text: You can transfer your mortgage to a new property as long as you tell us in advance and you and your new home meet our lending criteria. A lifetime mortgage will reduce an inheritance.

Pam: Would it be something that would tie me into something I didn’t really want to be in, but the answers just reassured me, they were very, very helpful.

On screen text: Repaying a loan early could mean substantial early repayment charges.

Pam: And there was never any pressure just always lots of good advice and help.

I discussed it with both my sons, and they were in total agreement with me and their comments were go ahead and do it mum, and you’ve worked hard for what you got, enjoy your life. They were just so encouraging.

The cash is going to help me improve my home and improve my quality of life, to allow me to do the things I love to do, in terms of art, and gardening and visiting my family and to help my family and friends whenever I can. And it’s given me freedom to really enjoy the life I’ve wanted to do for a long time.

My experience of getting a lifetime mortgage, is one of ease, it was easy to do, it’s given me peace of mind in areas of finances and it's allowing me to look forward to the future that I can enjoy.

On screen text: It’s a big decision, and there are many factors to consider.

That’s why you can only get a lifetime mortgage through a specialist adviser

A lifetime mortgage creates a debt on your home

It’s important to know that we charge interest on the total loan plus any interest already charged

That means the amount you owe grows quickly and reduces the equity left in the property and the value of any inheritance 

It could also affect any entitlement to State Benefits

gill and jim’s story

This is Gill and Jim's real life story of how a lifetime mortgage made a difference to them.

Transcript

Gill: My name’s Gill

Jim: I’m Jim

Jim: Gill and I have been married fifty odd years, fifty-two…

Gill: Fifty-two

Jim: Fifty-two years in March

Gill: In a couple of weeks yeah

Jim: Always lived round here ain’t we and our families grown up with us

Jim: The reason that we wanted to get the lifetime mortgage

Jim: Was to help a member of our family which our granddaughter and put their foot on the ladder as they say

Gill: Our granddaughter was you know looking for a house and no way could they save the deposit

Gill: Which that’s the reason we did it for her.

Jim: We really wanted the granddaughter to have the chance that we had

Jim: it’s a really really nice feeling to be able to do something…

Jim: and your using the value of your house, to help your family and that’s what it’s all about

On screen text: A lifetime mortgage will reduce an inheritance.

Jim: With regards to concerns with a lifetime mortgage, we never had it, did we?

Jim: We did ask a few questions obviously because it’s something that you really want to know that you’re doing the right thing

Jim: Well the advisers were excellent weren’t they really

Jim: We knew the questions we wanted to ask and they had the answers to put us right to put us at ease

Jim: When we talked to our daughter about it , which we felt you had to do

Jim: she was all for it straight away there was, there was no hesitation at all

Jim: The granddaughter it was joy wasn’t it

Jim: It was just as though a weight was lifted off of them you know and then they could suddenly see this was their chance

Gill: She did say to us first of all are you sure you don’t want it or want some of it

Gill: You know but we thought well we’d rather see them happy now

Gill: Then have it when we’re gone and we can’t see it

Jim: The hug I got from my granddaughter was well worth it

It’s a big decision, and there are many factors to consider.

That’s why you can only get a lifetime mortgage through a specialist adviser

A lifetime mortgage creates a debt on your home

It’s important to know that we charge interest on the total loan plus any interest already charged

That means the amount you owe grows quickly and reduces the equity left in the property and the value of any inheritance

It could also affect any entitlement to State Benefits

Becca's story

This is Becca's real life story of how a lifetime mortgage helped buy her first home.

Transcript

Becca: My name’s Becca. I live here, in our first home with my boyfriend Adam and my grandparents took a lifetime mortgage to help us buy our first home.

On screen text: You should consider other options to borrow money which may be more cost effective.

Becca: We knew we wanted to buy our own house but it was a good few years off, if it wouldn’t have been for Nanny and Grampy’s help.

On screen text: A lifetime mortgage will reduce an inheritance.

Becca: They discussed it with Mum to make sure that she was happy and comfortable with it and she was, she was delighted because she would’ve loved to have been able to help herself, but wasn’t able to, so yeah, she was over the moon that they could help.

It was a, a bit of a surprise for us. We’d just bought a bed frame and we didn’t have anywhere to store it so Nanny and Grampy had some space in their garage and it was when we went round to take the bed for storage that Nanny and Grampy decided to tell me and Adam there that they were going to help us out and…

I think I burst into tears and jumped up and down and probably screamed a little bit [laughter]. And then the bed was forgotten, forgotten about; I wasn’t worried about that anymore [laughter].

I think the main concern for us was that Nanny and Grampy could do something that they wanted to with the money, whether it was redecorate the house or go on holiday.

We spoke to them about it and they just completely reassured us that it would make them happy to see us in our own home.

The application process was really straightforward for them. I was worried because they aren’t online, they don’t have emails or anything like that, that it might be a little bit complicated but it was really straightforward and there was somebody that was super helpful at the end of the phone for them.

It’s made a massive difference to our lives. We’ve got our own independence.

It would’ve been probably a good, good five years before we could’ve even thought of having our own home.

We can decorate how we want to. It’s just, yeah, it’s made a world of difference.

My grandparents are gems; they mean the absolute world to me. It’s so nice that they’re so close to us - they’re five minutes round the corner and we go there for Nanny roast on a Tuesday.

It’s just lovely to have them so close and it means the world to us to be able to say thank you.

They can come round; they can see us in our house and see how happy we are and it wouldn’t have happened without them.

They’re amazing [tearfully].

It’s a big decision and there are many factors to consider.

That’s why you can only get a lifetime mortgage through a specialist adviser.

A lifetime mortgage creates a debt on your home.

It’s important to know that we charge interest on the total loan plus any interest already charged.

That means the amount you owe grows quickly, and reduces the equity left in the property and the value of any inheritance.

It could also affect any entitlement to State Benefits.

ONLINE SERVICES

Our KFI portal is available 24/7 and the online application process gives an instant decision in principle as well as secure data transmission to our underwriting team. Use this link if you've not yet registered for our online services, however if you’re already set up the same login details can be used for the KFI portal and secure online application. You can view a demo of the new online application system.

For any help please call us on 03330 048444. Call charges will vary. We may record and monitor calls.

If you don't have the relevant qualifications, The Retirement Lending Advisers, a separate company who are lifetime mortgage specialists, can help. Please call them on 0808 252 4550. Call charges will vary. Calls may be monitored and recorded.

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Sales support - customer testimonials

Hear what our customers say about their experience with our lifetime mortgages. You can print these off, to share with your clients.

Q0054790 Patrica and Les Real Life Story (PDF: 280KB)  

Q0054937 Gill and Jim Real Life Story (PDF: 281KB)