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TCF, with its focus on consumer outcomes, is central to our work in ensuring a fair deal for consumers. It underpins the delivery of our statutory consumer protection objective and times of market turbulence are when consumers need protection the most. We recognise the difficult economic and financial conditions, but emphasise that firms must not divert attention away from focus on risks to the fair treatment of customers.
Treating Customers Fairly (TCF).
Legal & General is committed to fulfilling its TCF requirements and helping advisers to help their customers.
TCF is a key part of principles-based regulation and the FSA website gives full details of their six TCF outcomes and what it expects of both product providers and advisers.
Grow with us
We’ll help guide you through the challenges facing financial services businesses today, with a whole range of business development support and solutions including building the principles of TCF into your overall sales process.
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