Customer viewpoint.

There’s never a better time to see what customers really think about Legal & General's claims service until it’s put to the test when they make a claim.

What customers had to say about Legal & General's claims service:

"I am very satisfied, I have been with you for over 40 years, I have no reason to change and I would recommend you to anyone, thank you very much".

"I was very impressed with how quickly the claim was rectified, the staff were very helpful indeed, I couldn't of had any better service, thank you".

"I was completely satisfied, everything was dealt with in a very quick manner, the service I have received has been excellent, thank you".

"The service and response has been absolutely superb, thank you very much for the excellent service".

"My husband and I have been very pleased with the service and response from your company, we would recommend you to friends and family, so thank you very much, it has been quite a difficult time for us, thank you".

"Each advisor has been extremely helpful and guided me through the process. He was clear, polite and he gave excellent customer service".

"My husband and I have been very pleased with the service and response from your company, we would recommend you to friends and family, so thank you very much, it has been quite a difficult time for us, thank you".

"How nice it is to have a call centre in the UK and how nice the person dealing with me was, thanks very much".

"Fantastic service, cannot fault it from start to finish, one of the best insurance companies I have been with, brilliant, thank you".

"Thank you for your help, I am extremely grateful for what has been done for me, each time I phone I have great service, I will be recommending Legal & General".

"Your staff are wonderful, they do a wonderful job and have helped me immensely, thank you".

Here’s what some of our customers had to say after large scale flooding:

"Just to let you know we've had a flood this weekend and within 24 hrs we have had a gentleman in to clear it up, the assessor out to have a look and we have received letters etc from Legal & General. We have discussed it, we will be staying with Legal & General in the future and we will recommend as well".

"Very pleased with the response I have had, very sympathetic and helpful during my flooding, I would recommend Legal & General, thank you".

"I can't think of any way to improve, even with the flooding the call was answered very quickly".

"So far we have been very pleased with Legal & General, we have been involved with the floods and they have been very helpful".

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