You can order and view additional literature by using our online ordering system.

We issue renewal documents or renewal messages 35 days before the renewal date.

If there is any missing information, we'll contact you before the renewal date by telephone.

In some circumstances (such as if your customer’s home is in a certain area), we will not cover their contents or personal possessions unless they meet our minimum standards of security.

For full details, please refer to the Home Insurance Choices policy document (PDF).

Please provide the following:

• Postcode
• Effective date
• Sum insured
• Whether the property is in a good state of repair
• Confirmation that there has been no subsidence or structural problems in last 15 years
• Confirmation that there has been no flooding in last 15 years
• Construction
• Whether there is any business use
• The number of bedrooms
• Type of property
• Year of build
• Security details
• Ownership

If there is a single cycle valued at over £2,000 or a collection over £3,000 to be covered on the policy, full details must be obtained:

• What security does the building have where the bike is stored?
• How are the bikes secured within the building?
• Are they attached using a security device to a permanently fixed structure?
• Details of the lock used when the bike is taken away from the home (this needs to be a Gold Rated Sold Secure bike lock).

We take customers' privacy very seriously and has obligations under the Data Protection Act to protect personal data. Personal information such as date of birth, bank account details along with the customers name and address are now as valuable as money.

Criminals use a mixture of tactics to acquire the information needed to steal another's identity in order to commit fraud and therefore we do need to ask enough questions of any caller to ensure that we know who we are speaking to and only give information to customers and their appointed agent.