You can order and view additional literature by using our online ordering system.
We issue renewal documents or renewal messages 35 days before the renewal date.
If there is any missing information, we'll contact you before the renewal date by telephone.
In some circumstances (such as if your customer’s home is in a certain area), we will not cover their contents or personal possessions unless they meet our minimum standards of security.
For full details, please refer to the HHF HIC Minimum Standards of Security document (PDF)
Please provide the following:
If there is a single cycle valued at over £2,000 or a collection over £3,000 to be covered on the policy, full details must be obtained:
|Sum Insured||Jewellery||Electrical goods||Paintings/ works of art|
|£5,000 or less||A full description of the item is required|
|More than £5,000||Purchase receipt or valuation from valuer who is member of NAG||Proof of value||Purchase receipt or recommended valuation from leading Art Auction House e.g. Christie’s or Sotheby’s|
We take customers' privacy very seriously and has obligations under the Data Protection Act to protect personal data. Personal information such as date of birth, bank account details along with the customers name and address are now as valuable as money.
Criminals use a mixture of tactics to acquire the information needed to steal another's identity in order to commit fraud and therefore we do need to ask enough questions of any caller to ensure that we know who we are speaking to and only give information to customers and their appointed agent.
Sales of Legal & General Insurance products are carried out on a non-advised basis. Training and Competency Guidelines have been developed for staff involved in this activity to ensure customers understand we do not offer advice, clear information is given and customers do not buy if they are ineligible for the cover offered. Where a distributor makes the sale we recognise our responsibilities as a provider. In respect of the provision of information we ensure it is clear, fair and not misleading and this should assist our distributors when discharging their responsibilities to provide suitable advice.