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My husband and I have been very pleased with the service and response from your company, we would recommend you to friends and family, so thank you very much, it has been quite a difficult time for us, thank you.

 

Customer viewpoint

 

Buildings.

With our standard and select options, your customer can choose cover to suit their circumstances.

What is covered?

The table below shows a number of features which are covered as standard under our contents insurance.

For a full list of limitations and exclusions, please refer to the Landlords' Insurance key features (PDF) and Landlords' Insurance policy booklet (PDF).

What’s included?Cover/LimitSelling point

   Rebuilding cost cover

  • Standard option - as long as your customer's home has no more than five bedrooms and meets certain criteria (please refer to the key features for full details of the criteria)
£800,000
  • Our generous rebuilding cost limit will be more than adequate for most properties, meaning your customer does not need to know their exact rebuild cost.
  • Lets your customer specify the rebuilding cost they require.
  • Select option – is available if the property does not meet the criteria
Loss or damage caused by the main perils including fire, smoke, explosion, lightning, earthquake, storm, flood, theft or attempted theft, escape of water, leakage of oil, falling trees and malicious acts or vandalism
  •  
 
Loss or damage caused by subsidence, heave or landslip
  •  
 
Your customer’s legal liability as owner of the property for injury to others or damage to their propertyUp to a maximum of £2 million for any one claim 
Loss of rent or alternative accommodation for the tenant following damage caused by an insured eventUp to £40,000If your customer’s let property was damaged due to a flood or fire and was uninhabitable, could they afford to continue to pay the mortgage without the rent coming in?
Trace and access cover – covers the cost of tracing water or oil leaks and repairing damage caused by the investigationsUp to £5,000What would happen if your customer had a leak but didn’t know where it was coming from and had to tear down a wall or ceiling? Landlords' Insurance cover would cover the cost of any damage caused when trying to find the leak.
Accidental damage to underground pipes and cables serving your home
  •  
 
Legal helpline - for expert advice on all kinds of domestic legal problems, your customer can call our 24 hour helpline.
  •  
 
Home emergency cover – for call out charges and parts for certain emergency repairsUp to £150A home emergency such as a burst pipe or break in can be stressful experience, knowing that they will be covered for £150 should they have to call out a tradesman can provide some peace of mind.

What isn’t covered?

  • The first £100 of each claim, or in the event of escape of water, the first £250 and (if chosen) accidental damage or malicious damage by tenants, or in the case of subsidence, heave or landslip, the first £1,000.
  • Damage to fences, gates and hedges caused by storm or flood.
  • Theft or attempted theft by tenants.
  • Loss or damage resulting directly from the home being used for illegal purposes.
  • Routine day to day maintenance.
  • Loss or damage caused by underground water.
  • Loss or damage caused by escape of water if the property is unoccupied for more than 40 consecutive days.

For full details of what is and isn’t covered, as well as our acceptance criteria, refer to the Landlords' Insurance key features  PDF: 1.27MB and Landlords' Insurance policy booklet  PDF: 1.75MB


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