| INVESTMENTS | PHONE | EMAIL / FAX | ADDRESS |
|---|---|---|---|
| New and existing business | 0345 943 2432 (Select option 2) Open 9.00am to 5.00pm Monday to Friday | First contact team 0845 070 6365 | Legal & General Assurance Society Limited Building 1 City Park Hove, East Sussex BN3 7PY |
| Unit Trust Information | Visit our dedicated Investment website | fundsales@lgim.co.uk | - |
| Cofunds new and existing business | 0845 604 4001 Open 9.00am to 5.00pm Monday to Friday | -
| Cofunds PO Box 1103 Chelmsford Essex CM99 2XY |
| Quotation requests | 0845 300 8008 Open 9.00am to 5.00pm Monday to Friday | adviserquotations@landg.com | Legal & General Assurance Society Limited Knox Court 2 Fitzalan Road Cardiff CF24 0EB |
| Structured products | 0370 050 0614 Open 9.00am to 5.00pm Monday to Friday | ||
| Legal & General International | Visit our dedicated LGII website | ||
| Workplace Savings | Visit our dedicated Workplace benefits website | ||
| Investments Technical Team | - | Investmenthelpdesk@landg.com | |
| Retail Investments - ISA, PEP and Unit Trusts | 0370 050 0955 Open 8.30am to 6.00pm Monday to Friday | - | Retail Savings PO Box 6080 Wolverhampton WV1 9RB |
| IPS - ISA, PEP and Unit Trust | 0845 272 0089 Opening times: Mon to Friday . 9:00am till 5:30pm | - | Legal & General Group Investor Portfolio Service PO Box 1112 Chelmsford CM99 2UX |
When sending us emails you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.
Call charges will vary. We may record and monitor calls
| PENSIONS | PHONE | EMAIL / FAX | ADDRESS |
|---|---|---|---|
| New and existing business | 0345 943 2432 Open 9.00am to 5.00pm Monday to Friday | Fax number: 0845 070 6365 | Legal & General Assurance Society Limited Building 1 City Park Hove, East Sussex BN3 7PY |
| Quotations requests (Including income draw down) | 0845 300 8008 Open 9.00am to 5.00pm Monday to Friday | adviserquotations@landg.com | Legal & General Assurance Society Limited Knox Court, 2 Fitzalan Road Cardiff CF24 0EB |
| Buy Out Plan | 0370 163 4597 New business (not quotes) 01737 375 420 Existing business | tbopandboptransfers@landg.com |
Legal & General Assurance Society Limited
|
| Group Pensions | 0845 273 0001 | art1@landg.com | |
| Pensions Technical Team. For Professional Advisers only | - | pensions.technical@landg.com | |
| SIPP Service centre | 0845 270 7022 (Select option 2) Open 9.00am to 5.00pm Monday to Friday | Legal & General Assurance Society Limited Building 1, City Park, Hove East Sussex BN3 7PY | |
| Cofunds new and existing business | 0845 604 4001 Open 9.00am to 5.00pm Monday to Friday | - | PO BOX 1103 Chelmsford Essex CM99 2XY |
When sending us emails you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.
Call charges will vary. We may record and monitor calls
| ANNUITIES | PHONE | EMAIL / FAX | ADDRESS |
|---|---|---|---|
| Annuity Quotes | 0845 765 4465 Open 9.00am to 5.00pm Monday to Friday | Fax number 0845 758 5174* | Legal & General Assurance Society Limited Annuity Quotes PO BOX 809, Cardiff CF24 OYL |
| Annuities In Payment | 01737 375 151 Open 9.00am to 5.00pm Monday to Friday | apsteam.pss@landg.com* | Legal & General Assurance Society Limited Annuity Payments Team, Legal & General House, Kingswood, Tadworth, Surrey KT20 6EU |
*When sending us a fax or emails you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.
Call charges will vary. We may record and monitor calls.
Click here if your query relates to an existing policy.
Our team are just a phone call away:
With the help of our online support tool they are able to see your screens and assist you directly online as if they were sitting right next to you.
Your usual Protection Services team can be reached on the usual number to help with your service queries.
For help with other service enquiries or ordering sales material, please contact your usual Legal & General Service Team.
| PROTECTION | PHONE | EMAIL / FAX | ADDRESS |
|---|---|---|---|
| Protection Sales Team | 0845 273 0010 Open 9.00am to 5.00pm Monday to Friday | - | Legal & General Assurance Society Limited Knox Court, 2 Fitzalan Road Cardiff CF24 0EB |
| Adviser centre and online Protection registration | 0370 050 0274** Open 9.00am to 5.00pm Monday to Friday | - | |
| Who is my dedicated service team? Give us a call and we'll let you know | 0845 270 7010* Open 9.00am to 5.00pm Monday to Friday | - | |
| Priority Protection Team | 0370 055 1242* Open 9.00am to 5.00pm Monday to Friday | priorityhove@landg.com Fax number 0845 070 6501* |
| UNDERWRITING AND CLAIMS | PHONE | |
|---|---|---|
| Medical Underwriting Technical Advice (Pre-sales enquiries) | 0370 333 3699** Open 9.00am to 6.00pm Monday to Friday | MUTAL@landg.com |
| Telemedial Interviewing (TMI) (Client number only) | 0800 197 3374* Open 9.00am to 8.00pm Monday to Friday | - |
| CLAIMS CONTACT DETAILS | PHONE | ADDRESS | |
|---|---|---|---|
| Critical Illness Claims | 0370 055 1242* (for customers) 01273 374 414* (for advisers or solicitors acting on behalf of a client) Open 9.00am to 5.30pm Monday to Friday | health.claims@landg.com | Legal & General Assurance Society Limited Claims Department Pod 25 City Park Building 2 Hove BN3 7PY |
| Income Protection (IPB), Mortgage Payment Insurance (MPI) and Waiver of Premium Claims | 0800 027 9830* Open 9.00am to 5.30pm Monday to Friday | - | |
| Life Cover and Terminal Illness Claims | 0800 137 101* (for customers) 01273 374 665* (for advisers or solicitors acting on behalf of a client) Open 9.00am to 5.30pm Monday to Friday | life.claims@landg.com |
*When sending us emails you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.
** Calls to these numbers will not exceed your fixed line or mobile phone provider's national rate and will be included in any inclusive free minute plan or discount scheme you may have with your telephone provider. Call charges will vary between telephone providers. These numbers may not be available from outside the UK.
Call charges will vary. We may record and monitor calls
| Group Protection | ||
|---|---|---|
| Telephone | 0845 072 0751 | |
| group.protection@landg.com | ||
| Address | Legal & General Assurance Society Limited Legal & General House St. Monica’s Road Kingswood Tadworth Surrey KT20 6EU | |
Please don’t hesitate to get in touch with us using the contact details below or view the printable version.
Calls may be recorded and/or monitored for security, training and customer service purposes. Call charges may vary.
| Scotland and Northern Ireland | North | Midlands | South West and South Wales | London and South East |
|---|---|---|---|---|
![]() | ![]() | ![]() | ![]() | |
| Umar Alvi 0121 6336705 | Paul Mansell 07889 746 868 | Helen Beadsley 07894 491 877 | Rachel Atkinson 07889 746 869 | Anita Arch 07889 746 924 |
Alternatively, email us at gienquiries@landg.com.
| POLICY ENQUIRIES | PHONE | OPENING HOURS |
|---|---|---|
| New business All products | 0370 900 8829 | 8.00am - 8.00pm Monday - Friday 9.00am - 1.00pm Saturday |
| Existing policies Home Insurance Choices Landlords' Insurance | 0370 900 3110 | 8.00am - 8.00pm Monday - Friday 9.00am - 1.00pm Saturday |
| Referrals All products | 0370 900 8829 | 8.00am - 8.00pm Monday - Friday 9.00am - 1.00pm Saturday |
| CLAIMS ENQUIRIES | PHONE | OPENING HOURS |
|---|---|---|
| Home Insurance Choices / Landlords' Insurance | 0370 090 5565 | 8.00am - 8.00pm Monday - Friday 9.00am - 1.00pm Saturday |
| Mortgage Payment Protection Insurance – accident/sickness | 0800 072 8315 | 9.00am - 5.00pm Monday - Friday |
| Mortgage Payment Protection Insurance – unemployment | 0800 072 8316 | 9.00am - 5.00pm Monday - Friday |
| COMPLAINTS Relating to a claim or service | PHONE | ADDRESS If a customer wishes to write a letter of complaint this should be sent to: |
|---|---|---|
| Home Insurance Choices | 0370 900 5565 8.00am - 8.00pm Monday - Friday 9.00am - 1.00pm Saturday | The Customer Relations Manager Legal & General Insurance Limited, Centre City House, 5 Hill Street, Birmingham B5 4US |
| Landlords' Insurance | 0370 900 3110 8.00am - 8.00pm Monday - Friday 9.00am - 1.00pm Saturday | |
| Mortgage Payment Protection Insurance – accident/sickness | 0800 072 8315 8.00am - 8.00pm Monday - Friday 9.00am - 1.00pm Saturday | Claims Manager Mortgage Payment Protection Insurance Claims Legal & General Insurance Limited, City Park, The Droveway Hove East Sussex BN3 7PY |
| Mortgage Payment Protection Insurance – unemployment | 0800 072 8316 8.00am - 8.00pm Monday - Friday 9.00am - 1.00pmSaturday |
| COMPLAINTS Relating to administration or sale of policies | PHONE | ADDRESS If a customer wishes to write a letter of complaint this should be sent to: |
|---|---|---|
| Customer Services Unit | 0370 900 3110 8.00am - 8.00pm Monday - Friday | The Customer Relations Manager Legal & General Insurance Limited, Centre City House, 5 Hill Street Birmingham B5 4US |
| New Business Agency Team Home Insurance Choices Landlords' Insurance Mortgage Payment Protection Insurance | 0370 900 8829 8.00am - 8.00pm Monday - Friday |
| Technical support | Phone | Address |
|---|---|---|
| Technical Enquiries | 0800 010 911 | Legal & General Insurance Limited Centre City House 5 Hill Street Birmingham B5 4US |
| Launchpad Helpdesk | 0845 070 1303 |
Calls may be recorded and/or monitored for security, training and customer service purposes. Call charges may vary.
| Mortgage club | HERE TO HELP | CONTACT |
|---|---|---|
| Our Mortgage Club Support Service Team | The Mortgage Support Services team are here to help you with:
| 01226 230 504 Open 9.00am to 5.30pm Monday to Friday |
| Registration | For registration queries and subscribing to our news/product updates, please email us. Please include your Legal & General life agency number in the email. | mortgageclub@landg.com |
| Procuration fees/Commission Payments | For procuration fee or commission payment queries, call us or please email us. You'll need to give us your agency number, the client's name and the first line of the mortgage address. | 0370 900 5010 commission.enquiries@landg.com |
To find out more about the Club, call your dedicated regional Sales Development Manager. They're here to answer any questions on joining and submitting business through the Club.
| North England, Scotland and Northern Ireland | Central England and Wales | Southern England and South Wales |
|---|---|---|
| Jacqui Weddell | Claire Askham | Craig Hall |
| 07809 501 341 | 01226 230504 | 07738 696 012 |
When sending us emails you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.
Call charges will vary. We may record and monitor calls
| TECHNICAL CENTRE | PHONE | |
|---|---|---|
| Tax and Estate Planning (Investments) | tax.estateplanning@landg.com | |
| Bond Quote and e-Apply | 0845 300 8008 Open 9.00am to 5.00pm Monday to Friday | - |
| Pension Quote | - | |
| Bond and pension contact enquiries | 0345 943 2432 | - |
| International Portfolio Bond enquiries | 0845 674 0803 Distribution support team | lgiirequest@landg.com |
| Online technical support team | 0370 050 0274 | - |
When sending us emails you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.
Call charges will vary. We may record and monitor calls.
Page last updated December 2012