Adviser Centre

Contact Us.

Get in touch with our Protection team

 

Click here if your query relates to an existing policy.

 

PROTECTION SALES TEAM

Our team are just a phone call away:

  • on hand to discuss new ideas and campaigns.
  • to provide technical help on our protection products and 'e' submission options to support you and your business.

With the help of our online support tool they are able to see your screens and assist you directly online as if they were sitting right next to you.

SERVICE TEAM

Your usual Protection Services team can be reached on the usual number to help with your service queries.

For help with other service enquiries or ordering sales material, please contact your usual Legal & General Service Team.


PROTECTIONPHONEEMAIL / FAXADDRESS
Protection Sales Team                  0845 273 0010
Open 9.00am to 5.00pm
Monday to Friday
-Legal & General Assurance Society Limited
Knox Court, 2 Fitzalan Road

Cardiff CF24 0EB
Adviser centre and online
Protection registration
0370 050 0274**
Open 9.00am to 5.00pm
Monday to Friday
-
Who is my dedicated service team?
Give us a call and we'll let you know
0845 270 7010*
Open 9.00am to 5.00pm
Monday to Friday
-
Priority Protection Team0370 055 1242*
Open 9.00am to 5.00pm
Monday to Friday
priorityhove@landg.com

Fax number 0845 070 6501*

Our teams are here to help, be that a pre-sales enquiry or being on hand to help your client or their families through the claims process with professionalism and compassion.
UNDERWRITING AND CLAIMSPHONEEMAIL
Medical Underwriting Technical Advice (Pre-sales enquiries)0370 333 3699**
Open 9.00am to 6.00pm Monday to Friday
MUTAL@landg.com                      
Telemedial Interviewing (TMI)
(Client number only)
0800 197 3374*
Open 9.00am to 8.00pm Monday to Friday
-

 

 

CLAIMS CONTACT DETAILSPHONEEMAILADDRESS
Critical Illness Claims                   0370 055 1242*
(for customers)

01273 374 414*
(for advisers or solicitors acting on behalf of a client)

Open 9.00am to 5.30pm Monday to Friday
health.claims@landg.comLegal & General Assurance Society Limited
Claims Department

Pod 25
City Park Building 2
Hove BN3 7PY
Income Protection (IPB),
Mortgage Payment Insurance (MPI) and
Waiver of Premium Claims
0800 027 9830*
Open 9.00am to 5.30pm Monday to Friday
-
Life Cover and Terminal Illness Claims0800 137 101*
(for customers)

01273 374 665*
(for advisers or solicitors acting on behalf of a client)

Open 9.00am to 5.30pm Monday to Friday
life.claims@landg.com

 

*When sending us emails you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.

** Calls to these numbers will not exceed your fixed line or mobile phone provider's national rate and will be included in any inclusive free minute plan or discount scheme you may have with your telephone provider. Call charges will vary between telephone providers. These numbers may not be available from outside the UK.

Call charges will vary. We may record and monitor calls

Get in touch with our Group Protection team
  If you have any questions and want to talk to us about any of our products, please get in touch with us.
 Group Protection
Telephone0845 072 0751
Emailgroup.protection@landg.com
AddressLegal & General Assurance Society Limited
Legal & General House
St. Monica’s Road
Kingswood
Tadworth
Surrey KT20 6EU
We may record and monitor calls. Call charges will vary. 
Get in touch with our Annuities team
ANNUITIESPHONEEMAIL / FAXADDRESS
Annuity Quotes0845 765 4465
Open 9.00am to 5.00pm Monday to Friday

annuities.quotes@landg.com*

Fax number 0845 758 5174*

Legal & General Assurance Society Limited
Annuity Quotes

PO BOX 809,
Cardiff CF24 OYL
Annuities In Payment01737 375 151
Open 9.00am to 5.00pm Monday to Friday
apsteam.pss@landg.com*Legal & General Assurance Society Limited
Annuity Payments Team,

Legal & General House,
Kingswood, Tadworth,
Surrey KT20 6EU

*When sending us a fax or email you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.

USEFUL INFORMATION

  • Don’t forget to supply your client’s current residential postcode, so we can check whether their postcode alone could qualify them for extra income.
  • We are only able to provide quotes on a Lifetime Annuity basis. We are unable to quote for Scheme Pensions.
  • We can't accept funds from unregistered, unapproved or overseas pension schemes, or from hybrid (part DB part DC) schemes or block transfers.
  • For Open Market Options we can't accept funds from final salary defined benefit pension schemes including Reference Scheme (S9 2B rights) test benefits and underfunded GMPs. These funds can however be transferred into our Immediate Vesting Personal Pension.
  • We will only pay tax-free cash when receiving funds from immediate vesting transfers or immediate retirement contributions. We won’t pay it for Open Market Options.
  • We can’t backdate immediate vesting transfer quotes.
  • We don't accept applications in respect of undischarged bankrupt individuals, or where the pension has vested in a Trustee in Bankruptcy.
  • In order to guarantee the rate quoted, we must receive everything we need to set up the annuity within 35 days.
  • If your client would like their annuity income paid into a foreign bank account, please contact us for the correct form.
  • In addition to our conventional Pension Annuity, we can provide instant Annuity Plus quotes.

Call charges will vary. We may record and monitor calls.

Get in touch with our Pension team
PENSIONSPHONEEMAIL / FAXADDRESS
New and existing business0345 943 2432
Open 9.00am to 5.00pm
Monday to Friday

ifacontactcentre@landg.com

Fax number:

0845 070 6365

Legal & General Assurance Society Limited
Building 1 City Park
Hove, East Sussex BN3 7PY 
Quotations requests (Including income draw down)0845 300 8008
Open 9.00am to 5.00pm
Monday to Friday
adviserquotations@landg.comLegal & General Assurance Society Limited
Knox Court, 2 Fitzalan Road
Cardiff CF24 0EB
Buy Out Plan

0370 163 4597 New business (not quotes)

01737 375 420 Existing business

tbopandboptransfers@landg.com

 

Legal & General Assurance Society Limited
Legal & General House
St Monica’s Road
Kingswood, Tadworth
Surrey KT20 6EU

 

Group Pensions0845 273 0001css@landg.com
Pensions Technical Team. For Professional Advisers only-pensions.technical@landg.com
SIPP Service centre0845 270 7022 (Select option 2)
Open 9.00am to 5.00pm
Monday to Friday
 Legal & General Assurance Society Limited
Building 1, City Park, Hove
East Sussex BN3 7PY
Cofunds
new and existing business
0845 604 4001
Open 9.00am to 5.00pm
Monday to Friday
-PO BOX 1103
Chelmsford
Essex CM99 2XY
Executive Pension Plans Admin and ClaimsAdmin (direct debits, change of contributions, unit and benefit statements etc.)
01737 375971
Open 9.00am to 5.00pm
Monday to Friday
Claims
0845 674 0790
Open 9.00am to 5.00pm
Monday to Friday
Admin
eppcontrol@landg.com




Claims
epp.claims@landg.com
Legal & General Assurance Society Limited
Legal & General House
St Monica’s Road
Kingswood, Tadworth
Surrey KT20 6EU
Trustee Investment Plans0800 072 8317
Open 9.00am to 5.00pm
Monday to Friday
tip.servicecentre@landg.com
Fax number:
02920 432372
Workplace Savings
TIP Service Centre
Legal & General
2nd Floor Knox Court
10 Fitzalan Place
Cardiff
CF24 0TL

When sending us emails you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.

USEFUL INFORMATION

  • Remember a transfer may take six to eight weeks to complete
  • Ensure application forms are fully completed, including Anti Money Laundering details
  • Include the Adviser details, also commission to be taken and a copy quotation
  • Ensure that the Ceding Scheme Warranty/Discharge Form is completed
  • The address to return the application form to is on the form itself

Call charges will vary. We may record and monitor calls

Get in touch with our Investment team
INVESTMENTSPHONEEMAIL / FAXADDRESS
New and existing business0345 943 2432
(Select option 2)
Open 9.00am to 5.00pm
Monday to Friday

ifacontactcentre@landg.com

First contact team 0845 070 6365

Legal & General Assurance Society Limited
Building 1 City Park
Hove, East Sussex BN3 7PY 
Unit Trust InformationVisit our dedicated Investment websitefundsales@lgim.co.uk-
Cofunds new and existing business0845 604 4001
Open 9.00am to 5.00pm
Monday to Friday
-

 

Cofunds
PO Box 1103
Chelmsford
Essex CM99 2XY
Quotation requests0845 300 8008
Open 9.00am to 5.00pm
Monday to Friday
adviserquotations@landg.comLegal & General Assurance Society Limited
Knox Court
2 Fitzalan Road
Cardiff CF24 0EB
Structured products0370 050 0614
Open 9.00am to 5.00pm
Monday to Friday
 
Legal & General InternationalVisit our dedicated LGII website
Workplace SavingsVisit our dedicated Workplace benefits website
Investments Technical Team-Investmenthelpdesk@landg.com 
Retail Investments - ISA, PEP and Unit Trusts0370 050 0955
Open 8.30am to 6.00pm
Monday to Friday
-Retail Savings
PO Box 6080
Wolverhampton WV1 9RB
IPS - ISA, PEP and Unit Trust0845 272 0089
Opening times: Mon to Friday . 9:00am till 5:30pm
-Legal & General Group 
Investor Portfolio Service
PO Box 1112
Chelmsford 
CM99 2UX

When sending us emails you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.

USEFUL INFORMATION

  • Ensure the correct application form is used
  • Remember to provide full 'Know Your Customer' information requested on the application form
  • Include correct and complete Anti Money Laundering information
  • Ensure cheques for off platform Bond are payable to Legal & General Assurance Society Limited
  • Ensure cheques for on platform (in other words, via Cofunds) are payable to Cofunds

Call charges will vary. We may record and monitor calls

Get in touch with our General Insurance team

Please don’t hesitate to get in touch with us using the contact details below.

Calls may be recorded and/or monitored for security, training and customer service purposes. Call charges may vary. 

 

POLICY ENQUIRIESPHONEOPENING HOURS
New business
All products
0370 900 88298.00am - 8.00pm
Monday - Friday
9.00am - 1.00pm
Saturday
Existing policies
Home Insurance Choices
Landlords' Insurance
0370 900 31108.00am - 8.00pm
Monday - Friday
9.00am - 1.00pm
Saturday
Referrals
All products
0370 900 88298.00am - 8.00pm
Monday - Friday
9.00am - 1.00pm
Saturday
CLAIMS ENQUIRIESPHONEOPENING HOURS
Home Insurance Choices / Landlords' Insurance0370 090 55658.00am - 8.00pm
Monday - Friday
9.00am - 1.00pm
Saturday
Mortgage Payment Protection Insurance – accident/sickness0800 072 83159.00am - 5.00pm
Monday - Friday
Mortgage Payment Protection Insurance – unemployment0800 072 83169.00am - 5.00pm
Monday - Friday
Customers can call the claims numbers above 24 hours a day to report a new claim. The opening hours above are the administrative office opening hours.
COMPLAINTS
Relating to a claim or service
PHONEADDRESS
If a customer wishes to
write a letter of complaint
this should be sent to:
Home Insurance Choices0370 900 5565
8.00am - 8.00pm Monday - Friday
9.00am - 1.00pm Saturday
The Customer Relations Manager
Legal & General Insurance Limited, 
Centre City House, 5 Hill Street,
Birmingham B5 4US
Landlords' Insurance0370 900 3110
8.00am - 8.00pm Monday - Friday
9.00am - 1.00pm Saturday
Mortgage Payment
Protection Insurance – accident/sickness
0800 072 8315
8.00am - 8.00pm Monday - Friday
9.00am - 1.00pm Saturday

Claims Manager Mortgage Payment 

Protection Insurance Claims

Legal & General Insurance Limited, City Park, 

The Droveway Hove

East Sussex BN3 7PY

Mortgage Payment Protection Insurance – unemployment0800 072 8316
8.00am - 8.00pm Monday - Friday
9.00am - 1.00pmSaturday
 
COMPLAINTS
Relating to administration or sale of policies
PHONEADDRESS
If a customer wishes to
write a letter of complaint
this should be sent to:
Customer Services Unit0370 900 3110
8.00am - 8.00pm Monday - Friday
The Customer Relations Manager
Legal & General Insurance Limited,
Centre City House, 5 Hill Street
Birmingham B5 4US
New Business Agency Team
Home Insurance Choices
Landlords' Insurance
Mortgage Payment Protection Insurance
0370 900 8829
8.00am - 8.00pm Monday - Friday
 
Technical supportPhoneAddress
Technical Enquiries0800 010 911Legal & General Insurance Limited
Centre City House
5 Hill Street
Birmingham B5 4US
Launchpad Helpdesk0845 070 1303
Calls may be recorded and/or monitored for security, training and customer service purposes. Call charges may vary.

Alternatively, email us at gienquiries@landg.com
Get in touch with our Technical team
TECHNICAL CENTREPHONEEMAIL
Tax and Estate Planning (Investments) tax.estateplanning@landg.com
Bond Quote and e-Apply0845 300 8008
Open 9.00am to 5.00pm Monday to Friday

-

Pension Quote

-

Bond and pension contact enquiries0345 943 2432-
International Portfolio Bond enquiries0845 674 0803
Distribution support team
lgiirequest@landg.com
Online technical support team0370 050 0274-

When sending us emails you should not include any personal, financial or banking details, as these methods are not secure ways of supplying information.

Call charges will vary. We may record and monitor calls.


If you have any feedback on our service, please contact us.
Man handing over a business card

Contact numbers for existing policies

Looking for the right team to contact for an existing policy?

Find a contact number
Big support for SME's

Group Protection Online Quote and Buy

Discover the benefits of our system

New to
Legal & General?

Boxer
Why choose us?
What we can offer you and your clients.
Mobile phone
Doing business with us
How to access and register with us.
Hand on mouse
Guide to our online services
About our online systems and tools.