Protection news.

• Protection Matters - bowel cancer awareness (Q40015  PDF: 50KB

Bowel cancer awareness and customer claims testimonial.

• Protection Matters - Debit card arrears payments (Q40005)  PDF: 60KB

Find out how your clients can pay missed premiums by phone using a debit card.

• Protection Matters - Gender Directive - Last week for Gender-specific business - Opening hours  PDF: 60KB
  It's the final week for completing gender-specific individual protection business. Read our update on extended opening hours and top tips.
• Protection Matters - Gender Directive - Gender-specific business - Post G-Day policy alterations  PDF: 54KB
  Read our position should any of your clients want to alter their gender-specific policies with us after 20 December 2012.

• Protection Matters - Gender Directive - We're informing you of underwriting decisions sooner  PDF: 57KB
  Our new automated underwriting decision email can help save you time.
• Protection Matters - Gender Directive - Individual Protection pricing is now gender-neutral  PDF: 66KB
  We are now gender-neutral with effect from 21 November 2012
• Protection Matters - Gender Directive - Underwriting times (Q38275)  PDF: 54KB
  It’s a good idea to start managing your clients’ expectations if it’s likely their application will need to go through underwriting.
• Protection Matters - Gender Directive - Adviser checklist (Q38176)  PDF: 60KB
  This checklist has been designed to help you in the countdown to gender.
• Changes to commission statements
  We're getting ready for RDR and have made some changes to our commission statements.
• Protection Matters - Gender Directive - Gender neutral pricing from 21 November 2012 (Q38088)  PDF: 137KB
  With effect from 21 November 2012, we'll be moving to gender neutral pricing.

• CIC - Protection Matters - Our ABI+ definitions  PDF: 60KB
  Find out why 14 of our key definitions are ABI+.
• Protection Matters - Gender Directive - How we're helping you and your clients (Q38015)  PDF: 132KB
  See how our Gender Response Team have been helping to review your protection pipeline business.
• Protection Matters - Gender Directive - Effective pipeline management (Q37922)  PDF: 38KB
  Follow our top tips to help effectively manage your pipeline, and learn about our 'power search' facility.
• Protection Matters - Gender Directive - Getting the dates right (Q37839)  PDF: 56KB
  With just ten weeks to G-Day, it’s important to focus on start date and quote date rules.
• Protection Matters - Gender Directive - Checking clients' details (Q37746)  PDF: 130KB
  Getting basic application information wrong could lead to a policy being re-written.
• Protection Matters - Gender Directive - Underwriting  PDF: 42KB
  For any applications that may need medical underwriting, it’s important to get them to us soon.
• Protection Matters - Breast Cancer (Q37560)  PDF: 59KB
  Contains statistics about breast cancer incidence and our Critical Illness Cover claims.

• Protection Matters - Gender Directive - Pipeline completion  PDF: 57KB
  Details about our new Gender Response Team and policy start dates.
• Underwriting Guide - Heart attack and angina (Q36879)  PDF: 482KB
  A guide to help understand our underwriting decisions when a client has stated on their application that they have suffered from a heart attack or angina.
• Underwriting Guide - Stroke (Q37034)  PDF: 901KB
  A guide to help understand our underwriting decisions when a client has stated on their application that they have suffered from a stroke or transient ischaemic attack.
• Underwriting Guide - Back Pain (Q37033)  PDF: 58KB
  A guide to help understand our underwriting decisions when a client has stated on their application that they have suffered from back pain.

• Underwriting Guide - Asthma (Q36877)  PDF: 56KB
  A guide to help understand our underwriting decisions when a client has stated on their application that they have asthma.
• Underwriting Guide - Crohn's Disease (Q35996)  PDF: 72KB
  A guide to help understand our underwriting decisions when a client has stated on their application that they have Crohn's disease.
• Underwriting Guide - Ulcerative Colitis (Q36878)  PDF: 56KB
  A guide to help understand our underwriting decisions when a client has stated on their application that they have Ulcerative Colitis.

• Underwriting Guide - Anxiety and Depression (Q34219)  PDF: 1.38MB
  A guide to help understand our underwriting decisions when a client has stated on their application that they've suffered from anxiety or depression.

• Underwriting Guide - Diabetes  PDF: 266KB
  A guide to help understand our underwriting decisions when a client has stated on their application that they have diabetes.
• Underwriting guide - Multiple Sclerosis  PDF: 968KB
  A guide to help understand our underwriting decisions when a client has stated on their application that they have Multiple Sclerosis.

• Protection Matters - Value of a Dad (Q36243)  PDF: 100KB
  Our latest research shows that the unpaid work Dads contribute to the home is valued at over £21,000 a year.

• Protection matters - Stroke awareness (Q36014)  PDF: 55KB
  Each year around 150,000 people in the UK suffer a stroke, with over 25% of them being under age 65.

• Protection matters - State Benefits  PDF: 55KB
  This PDF gives an overview of the state benefit rates for the 2012/2013 tax year.

• Protection Matters - Healthy Living  PDF: 67KB
  Healthy Living is a free online e-tool to assess, monitor and improve our customers' health.
• Protection Matters - Multiple Sclerosis (Q35855)  PDF: 233KB
  This PDF gives an overview of Multiple Sclerosis.

• Protection matters - Mothers Day  PDF: 99KB
  Our research shows that it could cost £30,000 a year to pay someone to replace a Mum’s domestic work.
• Protection Matters - Brain Tumour  PDF: 56KB
  Every year in the UK, 16,000 people are diagnosed with a brain tumour

• Protection matters - National heart month  PDF: 50KB
  National Heart Month aims to raise awareness about heart disease.
• EU Gender Directive update
  Your EU Gender Directive questions answered.

• 
  Facts and figures about our retention team and the tools they've provided.
• Protection matters - Customer testimonials  PDF: 188KB
  Real-life experiences of our protection customers.