Our retention calculator can show you how much business you could be losing each year.
Our retention expertise can help you to save up to 30% of these lost policies.
We know you have the sales skills, but we've identified the key points in the sales process that are integral to client retention.
We want to help you keep your business on the books. The last thing you want is to have done all the hard work with the sale then lose your customer before the first premium is paid.
Contacting and managing the client journey is key to increasing retention rates.
Up to 30% of lapses could be saved by our Early Warning System (EWS). In 2010, we paid 106 claims for policies that had been reinstated as a result of EWS.
Our success stories are a result of working directly with financial advisers and committing to making a real difference.
£7.3 million worth of customer claims were paid out in 2010 as a direct result of our retention tools.
We're leading the protection industry with client retention tools. Since introducing the retention unit we've worked with over 15,000 firms and advisers by giving them tools, information and support. Thanks to our support IFAs have been able to save many of their clients benefits as well as their own commission.
We've developed some podcasts to help you to improve retention and to potentially hang on to more policies.
Direct Debits Reinstatement
Reinstate your client's direct debit online through a quick and simple process.
Early Warning System
This tool could help you to save missed protection premiums.
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If your client's direct debit has lapsed, bounced or been cancelled, we've made the reinstatement process easier for you.