Adviser Centre

Underwriting Support.

The Medical underwriting technical advice line (MUTAL) is a team of underwriters who provide detailed explanations and answers to your point of sale Underwriting queries.
Medical Underwriting Technical Advice Line (MUTAL)

TMI is a service we offer to clients to disclose details about Medical conditions confidentially and to speed up the application process.
Telemedical Interviewing (TMI) or Little T

Medical and Financial Limits.

Automatic evidence is requested even when there is no specific medical disclosure dependent on your clients' age and benefit level. The reason why we request automatic evidence is to protect your clients, be that existing policyholders or new applicants.

Guide to our underwriting limits (Q41806)  PDF: 69KB


Legislation and Regulation.

At Legal & General we treat your clients' application with professionalism and sensitivity. Whilst processing there are certain legal and regulatory (both internal and external) requirements that we follow to ensure the security of your clients' information and fairness.



We understand that this is the moment of truth for our customers and the opportunity for us to stand behind the promises we make to pay valid claims.

We understand that this is a period of increased anxiety and stress for our clients and their families and so we Promise.

  • Claims will be handled fairly.
  • Claimant will be treated sensitively.
  • Claims will be settled promptly.

Underwriting and Claims.


Common Queries


Priority Protection

When you choose us to take care of your Priority Protection Business, you can expect an exceptional level of service throughout the application process - for both yourself and your clients.

 Price Beater

Video of Emma Davies' introduction on Price Beater

Emma Davies, Specialist Protection Manager, gives a brief introduction to Price Beater and how we'll beat a competitor's premium on high sum assured Term and Critical Illness quotes.  For more information on Price Beater (PDF)

Claims 2013

NEW! We're in the business of paying claims. In 2013 we paid out over half a billion pounds in individual protection claims.

Watch our short animated video which gives an overview of our 2013 claims statistics, an insight into our claims service and why our customers can rely on us when it counts

Visit our claims webpage for more information.

Claims payment record video

Medical Underwriting Guides

Read our latest Underwriting Condition Guides


If you have any feedback on our Underwriting and claims pages, whether it is something you cannot find or something that is missing then please contact us. Your feedback is important to us.


Contact us


0370 333 3699

Lines open 9.00am to 6.00pm
Monday to Friday.

(With the exception of Thursday's when they open at 9.30am).

Call charges will vary.  We may record and monitor calls. 


Your Legal and General Contacts