We understand that this is the moment of truth for our customers and the opportunity for us to stand behind the promises we make to pay valid claims.
We understand that this is a period of increased anxiety and stress for our clients and their families and so we promise:
In 2016 we paid over £606 million in claim payments to 12,000 of our customers.
That’s £64 million more than we paid out in 2015.
In fact we’ve paid out £2.6 billion in protection claims over the past five years to over 58,000 of our customers during a difficult time in their lives.
Support for you
Our claims page has a range of marketing materials that you can use in discussion with your clients and where you’ll also be able to find out more in-depth claims figures for each product.
PROTECTION REALLY MATTERS
We want to share with you some of the real-life experiences of our protection customers; so we arranged to meet and film some claimants to hear their personal stories.
Please view their stories
For Critical Illness claims: 0800 068 0789
For Income Protection (IPB), Mortgage Payment Insurance (MPI) and Waiver of Premium claims: 0800 027 9830
For Life Cover and Terminal Illness Cover claims: 0800 137 101
Monday to Friday 9.00am to 5.30pm.
We may record and monitor calls. Call charges may vary.