We're committed to maintaining strict confidentiality. A confidentiality policy is in place and affects all staff who have access to client's medical and other sensitive information. Few sources of information are more sensitive than a client's medical history and we are serious about avoiding any breaches of confidentiality.
We will only use the information provided on a client's application, or in any additional medical report, for the purpose of underwriting, processing and administering the policy requested.
We may also use this information in processing a claim under the policy.
Your client's consent to pass any personal medical information to a third party is incorporated within the declaration at the end of the application. We will need this consent:
Monday to Friday 9.00am to 6.00pm.
(With the exception of Thursday's when they open at 9.30am)
We may record and monitor calls. Call charges will vary.