Our service sets us apart.

Tony Silvester with Sarah Sancho

We know speed and efficiency are important to you so we try to ensure 95% of enquiries are dealt with at the first point of contact.

We aim to give you all the support you need through our people, systems and processes.

• Single point of contact for you.

When you call our UK based service team, the call handler can deal with all your protection queries. It’s a ’one-stop’ service to cover your new and existing business queries. You’ll get the right information, quickly and efficiently.

• Our staff are trained to put you first.

We have one of the strongest fully trained underwriting capabilities in the UK. Your call will be personally owned and managed by one of our team, giving you a single point of contact from start to finish and so giving you the right information in the right way.

We manage claims competently. Previous training by the Samaritans helps to ensure we also manage with compassion.

• Don’t just take our word for it.

The industry has recognised our great service with over 47 individual service awards over the past 12 years.