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Reinstate your client's direct debit

If your client's direct debit has lapsed, bounced or been cancelled, we’ve made the reinstatement process easier for you. The quick and simple online process will help to:

Save time
Increase your reinstatement success rate
Provide better and more efficient service to your clients.

All you need to do is:

Click on the 'REINSTATE DIRECT DEBIT' link on the right
Input the policy number and account details.

We will write to your client within the next seven days to confirm:

The reinstatement will take place
Their direct debit collection details.

If there are any issues with the reinstatement a member of our services team will contact you via email or phone. We should then be able to reinstate your client’s policy and collect any missed premiums.

Has the policy lapsed for longer than six months?

You will need to use the paper based process. Please contact our Protection Contact Centre on 03700 104 080 for more information. Lines are open Monday to Friday 8.30am to 6.00pm, Saturday 9.00am to 1.00pm. We may record and monitor calls. Call charges may vary.

Retention - It's worth it

£7.3 million worth of client claims were paid in 2010 as a direct result of lapsed policy notifications and reinstatement.

A simple reinstatement process is just one of the retention tools we can offer you. Our retention website can give you sales process tools and techniques to increase long term client retention by reducing not proceeded with cases, cancellations and lapses. If a client does lapse or cancel their policy our Early Warning System (EWS), which is a market leading tool, will identify these policies and notify you within 72 hours. This gives you the opportunity to recapture them, saving their protection and your commission.

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