Medical Underwriting Technical Advice Line (MUTAL)

Telephone Number: 0370 33 33 699

As a valued advisor working with us, we realise the importance of providing you with an excellent level of underwriting technical support.

To ensure this high level of support is delivered we have a dedicated team of Technical Consultants providing point of sale underwriting advice.

All calls are recorded for monitoring and training purposes. Each call is logged and given a unique reference number which can be quoted to the caller. This number can be used to refer back to this call at any time in the future.

How can the MUTAL help you?

The MUTAL provides detailed explanations and answers to your point of sale underwriting and technical queries.

We will advise whether an application is likely to be accepted, rated or postponed/declined. Also, what additional information we are likely to ask for to allow us to underwrite a case*.

To help the MUTAL team provide effective Point of Sale advice, please refer any other queries to your existing New Business areas via your usual contact telephone numbers or email addresses.

How quickly will you get an answer?

The MUTAL will provide an instant source of information.

Who makes up the MUTAL team?

The team is made up of technical consultants who can advise on underwriting Point of Sale queries.

What is the MUTAL opening times/hours?

The MUTAL is open Monday to Friday from 9.00am to 5.30pm.

*The final outcome of an application is subject to medical evidence gathered at the underwriting stage.