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I was very upset as I've lost a piece of jewellery that my mum left me who died last year. Jo was helpful and patient and let me take my time. I've never experienced customers service like it and it really makes a difference. It must have been a horrible call as I was so upset but you really made a difference.


Legal & General customer, 2014


Our claims service.

Insurance Times Awards 2014 winner

We believe that it’s not just what you do but how you do it that matters to customers.

Our Legal & General Repair Solutions (LGRS), is a network of contractors designed to help make resolution of household claims even faster.

We transformed our claims service to make life better for our customers and won Claims Initiative of the Year at the 2014 Insurance Times Awards.

Take a look at our customer testimonials which highlight the need for household insurance.

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Home Insurance - Making A Claim   PDF: 472KB  



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Sarah's Story

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How your customers can claim

Includes useful phone numbers and the information your customer will need before they claim.

Frequently asked questions

Visit our Frequently Asked Questions page to find out the answer to some of your common questions.