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It’s true to say that a customer puts their faith in a product and a brand. We believe that it’s not just what you do, but how you do it that matters to customers. That's why we have invested in our claims teams and our claims systems to make sure your customers receive the service they need at their time of need.

Sarah's Story

Sarah's Story

Sarah shares her household claims experience, highlighting the need for household insurance.

Sillet's Story

Sillet's Story

The Sillet's story is a reminder of why we all work together in this industry and the importance of your expertise. 

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How your customers can claim

Includes useful phone numbers and the information your customer will need before they claim.

Frequently asked questions

Visit our Frequently Asked Questions page to find out the answer to some of your common questions.