I was very upset as I've lost a piece of jewellery that my mum left me who died last year. Jo was helpful and patient and let me take my time. I've never experienced customers service like it and it really makes a difference. It must have been a horrible call as I was so upset but you really made a difference.
It’s true to say that a customer puts their faith in a product and a brand. We believe that it’s not just what you do, but how you do it that matters to customers. That's why we have invested in our claims teams and our claims systems to make sure your customers receive the service they need at their time of need. In fact we won the 2014 Insurance Times Awards 'Insurer Claims Initiative of the Year'.
Sarah shares her household claims experience, highlighting the need for household insurance.
The Sillet's story is a reminder of why we all work together in this industry and the importance of your expertise.
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Includes useful phone numbers and the information your customer will need before they claim.
Visit our Frequently Asked Questions page to find out the answer to some of your common questions.