We aim to make claiming on our Home Insurance as straightforward as possible.
Here's some useful information to share with your customer to help make sure their claim runs smoothly:
|Are they covered?|
|Before your customer contacts us to make a claim they should check their policy schedule or policy document to ensure that they have the correct cover in place.|
|Do they need to contact the police?|
There are some incidents where your customer will need to have notified the police before they can claim. These are:
|Do they have all the information they need to make a claim?|
It’s useful for your customer to have the following information to hand before they contact us:
|What number should your customer call?|
For Rainbow household insurance claims in England, Scotland or Wales:
For Rainbow household insurance claims in Northern Ireland:
For Home Emergency Cover claims - provided by Homeserve (if your customer has selected buildings insurance):
For Family Legal Protection claims (if selected):
We may record and monitor calls. Call charges may vary.
If you are completing a claim form or your customer needs to complete a claim form, they can be completed, saved and then emailed to the relevant claims team in Ipswich or Belfast.
– when complete, please email to firstname.lastname@example.org
– when complete, please email to email@example.com
We will write to your customer to confirm the details they have given us and will keep them updated on the progress of their claim by telephone.
HOME INSURANCE ENHANCED
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Includes useful phone numbers and the information your customer will need before they claim.
Visit our Frequently Asked Questions page to find out the answer to some of your common questions.