We aim to make claiming on our Rainbow Household Insurance as straightforward as possible.

Here's some useful information to share with your customer to help make sure their claim runs smoothly:

Are they covered?

Before your customer contacts us to make a claim they should check their policy schedule or policy document to ensure that they have the correct cover in place.

Do they need to contact the police?

There are some incidents where your customer will need to have notified the police before they can claim.

These are:

• Theft, attempted theft or lost property
• Loss or damage caused by vandalism, riot, civil commotion, strikes or labour disturbances

Do they have all the information they need to make a claim:

It’s useful for your customer to have the following information to hand before they contact us:

1. Their policy number
2. The date and time that the loss or damage your customer is claiming for happened
3. A crime reference number (if applicable to your customer’s claim).

What number should your customer call?

For Rainbow household insurance claims in England, Scotland or Wales:
0845 270 0088

For Rainbow household insurance claims in Northern Ireland:
02890 264 800

For Home Emergency Cover claims - provided by Homeserve (if your customer has selected buildings insurance):
0845 155 6403

For Family Legal Protection claims (if selected):
0370 050 0962

We may record and monitor calls. Call charges will vary.

If your customer needs to make a buildings claim, please ensure that they complete our buildings checklist (PDF) to help them provide all the information we need to process their claim.

If you are completing a claim form or your customer needs to complete a claim form, they can be completed, saved and then emailed to the relevant claims team in Ipswich or Belfast.

Claim Form (Ipswich return address)  PDF: 133KB – when complete, please email to household.claims@landg.com

Claim Form (Belfast return address)  PDF: 174KB  – when complete, please email to Belfast.claims@landg.com

We will write to your customer to confirm the details they have given us and will keep them updated on the progress of their claim by telephone.

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