You can order and view additional literature by using our online ordering system.
We'll arrange the set up of EDI for you when we are setting up your agency with us. We will contact the relevant software house and then confirm the product codes and policy number ranges back to you.
We issue renewal documents or renewal messages 35 days before the renewal date.
If there is any missing information, we'll contact you before the renewal date by telephone.
In some circumstances (such as if your customer’s home is in a certain area), we will not cover their contents or personal possessions unless they meet our minimum standards of security. For full details, please read our minimum standards of security (PDF - coming soon) or refer to the Rainbow key features (PDF) document.
Please provide the following:
If there is a single cycle valued at over £2,000 or a collection over £3,000 to be covered on the policy, full details must be obtained:
|Sum Insured||Jewellery||Electrical goods||Paintings/works of art|
|£5,000 or less||A full description of the item is required|
|More than £5,000||Purchase receipt or valuation from valuer who is member of NAG||Proof of value||Purchase receipt or recommended valuation from leading Art Auction House eg Christie’s or Sotheby’s|
We take customers' privacy very seriously and has obligations under the Data Protection Act to protect personal data. Personal information such as date of birth, bank account details along with the customers name and address are now as valuable as money.
Criminals use a mixture of tactics to acquire the information needed to steal another's identity in order to commit fraud and therefore we do need to ask enough questions of any caller to ensure that we know who we are speaking to and only give information to customers and their appointed agent.
Yes, there is an interest charge of 8.5% for paying in instalments by Direct Debit.
Providing the family members are permanently residing at the property and there is no tenancy agreement in place then we will provide cover for the buildings in the owners name. The family members should arrange contents cover in their own name.
The policy offers contents temporarily removed from your home whilst attending full time education up to £5,000 in total or £1,000 for a single article, pair or set.
Where a property has been purchased through a housing association the buildings may already be arranged via the housing association as part of the rental agreement. However if this is not included then it may be up to the customer to insure the property & note the housing association as interested party. The customer will be classed as an owner/occupier.
The Framework policy allows cover between exchange & completion up to 90 days.
If you are placing a new risk with ourselves the inception date of the policy should be effective from the date of completion. We will give free cover between exchange and completion for up to 90 days.
On a change in address the change should be processed from the completion date and free cover will be given between exchange and completion provided this does not exceed 90 days.