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Home Insurance.

There's no place like your home.

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Home insurance that gives you peace of mind.

With our Home insurance you get to choose from two levels of cover; Essentials if you want to pay less and Extra if you want to cover more. Get Buildings Insurance, Contents Insurance or both from an award winning provider*.

  • Includes cover for Fire, Flood, Storms, Subsidence, Escape of Water and Theft
  • A 24 hour legal and domestic helpline
  • Annual or monthly payment options
  • UK based call centres 
  • Renew your policy online using our online payment portal for annual payments
  • Over 90 years of insurance experience

Buildings Insurance

Cover for loss or damage from many causes such as, fire, explosion, lightning. storm, flood; theft and escape of water.


You can also get combined cover from us, add Contents cover to your Buildings insurance.

Contents Insurance

Cover for your household goods and personal belongings from causes such as fire, storm, flood and theft.


You can also get combined cover from us, add Buildings cover to your Contents insurance.

Why Choose us?

  • Voted Best Online Home Insurance provider by Your Money readers in 2015.
  • UK based claims line open 24/7
  • Insuring over 1 million homes

Additional Cover

  • Extended Accidental Damage - for accidents and spillages
  • Personal Possessions cover in and away from the home
  • Up to £50,000 of Family Legal Protection

Extra and Essentials - our Home Insurance at a glance

Extra Home Insurance provides a more comprehensive level of cover for a wider range of events, includes some Accidental Damage cover as standard and the option to add additional cover options like Extended Accidental Damage, Personal Possessions cover inside and outside the home and Family Legal Protection.

Essentials Home Insurance provides a lower level of cover, but still includes important protection against events like fire, flood, storms, subsidence, escape of water and theft, with the option to add additional cover like Accidental Damage, Personal Possessions cover inside and outside the home and Family Legal Protection.

Our Buildings insurance also provides Home Emergency cover for up to £500 for Essentials and up to £1000 for Extra - giving you reassurance, should the worst happen.

Important information

Our home insurance is designed to cover certain unforeseen events and doesn't cover everything. It doesn't cover things like general wear and tear or damage that happens gradually over a period of time. There's also an excess on each claim.

To find out more about what is and isn't covered by our policies, please read the policy summaries and booklets, which can be found in the Key Documents section.

Need further help?

Whether you're already a customer and have a question about your policy or looking to find out more about our Home Insurance, our frequently asked questions pages will help you find the answer. If your still unsure or want to talk to us, give us a call and we'll be happy to help you.

Get a quote for Home Insurance.  

We were voted ‘Best Online Home and Contents Insurance Provider‘ for the fifth year running by Your Money readers 2015.

*We were voted Best Online Home Insurance provider by Your Money readers in 2015.

Defaqto Rated

Defaqto 5 Star Rating fro Home Insurance

Our Home Insurance Extra has been independently rated 5 stars by Defaqto.

Contact Us

Call us on

Essentials or Extra

If you have a policy number starting with
DUESS or DUXRA please call:

0370 900 3110

Lines are open:

8am to 8pm Monday to Thursday
8am to 6pm Friday
9am to 1pm Saturday

If you have a policy number starting with
DUHHS please call:

0370 900 0201

Lines are open: 

8am to 8pm Monday to Thursday
8am to 6pm Friday
9am to 1pm Saturday

Call charges may vary.

We may record and monitor calls.

Call us on

0370 900 5565

Lines are open:
8am to 8pm Monday to Friday
9am to 1pm Saturday
24 hours for emergencies.

Call charges may vary.

We may record and monitor calls.

Call us on

0800 072 1726

Lines are open:
8am to 8pm Monday to Thursday
8am to 6pm Friday
9am to 5pm Saturday

We may record and monitor calls.

Hints and Tips

Man with a spirit level  

Want to know more about saving energy, home security and insulation? Our range of hints and tips can help you protect your home and help reduce the risk of some of the most common incidents happening.

Find out more

Insurance News.

Family in dining room  

Check out some useful information about security, staying safe online and protecting your home in our news section.


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