MyInsurance.

On this page you'll find a list of frequently asked questions that should be able to help you with any problems you might be experiencing with MyInsurance.

If you can't find the answer you're looking for, then call 0370 9003110 to speak to one of our operatives.

Lines are open Monday to Thursday 8am-8pm, Friday 8am-6pm and Saturday 9am-5pm. Calls may be recorded and monitored. Call charges will vary.
What is MyInsurance?

MyInsurance is a secure online portal where you can view and download your
Legal & General Home Insurance policy documents. You’ll need to follow our simple three-step process to register for a MyInsurance account to view your online documents.

How do I register for MyInsurance?

Once you’ve purchased your policy, it can take up to 5 days for your online documents to be generated. When they’re ready to view, we’ll send you an email to let you know, then simply follow our three-step registration process:

  • Step one: register and review your details. Use the Register Now link within the email and register for MyInsurance using the main policyholder details you supplied at purchase.
  • Step two: validate your email address. Once you’ve successfully registered for a MyInsurance account you’ll receive a second email to verify your account.
  • Step three: activate your account. Click the Activate MyInsurance link within the verification email and log-in using the email address and password you set up at registration.

Once logged in, your documents will be ready and waiting for you to view and download.

Why do I have to verify my account?
The MyInsurance portal is a safe and secure area. Therefore, we need to verify that you’re who you say you are, which is why we ask you to register for and verify an account as a first time user. You only have to complete this process once, then you can log into www.insurancelandg.com anytime using the email address and password you set up at registration.
How do I access my online documents?
Simply go to www.insurancelandg.com anytime and log-in using the email address and password you set up at registration.
I've forgotten my password, how do I reset it?
Remember, your password is case-sensitive so make sure you’re typing it correctly and caps lock is disabled on your keyboard. To reset your password go to www.insurancelandg.com click 'Did you forget your password?' and enter your email address. An email will then be sent to you, containing a link to reset your password. Make a record of your new password and keep it in a safe place.
Where do I find my policy number?

You can find your policy number in the top right corner of your confirmation email.

Can I save and print these documents to my personal computer?

Yes. All your documents are saved as PDF documents and open up in Adobe Reader, where you can print them or save them to your computer.

I keep getting an error page, what should I do?

Top tips for avoiding error messages:

  • When registering: make sure you’re using the lead policy holder’s details exactly as you provided them at purchase and be patient when creating the account, as our systems can take up to two minutes to process your registration
  • When verifying: make sure you click the Activate MyInsurance link in your 'MyInsurance - Account created' email and log-in straight away to activate your account
  • When logging in: make sure you’re typing your email address and password exactly as you did when you registered (boxes are case sensitive so make sure caps lock is off)
  • Make sure you're on the MyInsurance website www.insurancelandg.com

If you continue to see an error message whilst using MyInsurance, please phone our UK call centre on 0370 900 3110.

Lines are open Monday to Thursday 8am-8pm, Friday 8am-6pm and Saturday 9am-1pm.
We may record and monitor calls. Call charges will vary.

How do I request online documents?
If you’re taking out a new Home Insurance policy you'll automatically be registered for online documents, unless you un-checked the tick box to opt-out.
If you’re an existing Home Insurance customer that wishes to receive online documents in the future, please phone our UK call centre on 0370 900 3110.
Lines are open Monday to Thursday 8am-8pm, Friday 8am-6pm and Saturday 9am-1pm.
We may record and monitor calls. Call charges will vary.
I didn't want online documents, how do I opt out?
To opt out of online documents, please phone our UK call centre on 0370 900 3110.
Lines are open Monday to Thursday 8am-8pm, Friday 8am-6pm and Saturday 9am-5pm. We may record and monitor calls. Call charges will vary.
Are online documents available for other products?
Home Insurance is the first Legal & General insurance product to provide online documents. We'll be rolling this functionality out across some of our other new and existing products in the future.

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