We understand how distressing loss or damage to your home can be and we are here to make your claims experience as quick and hassle-free as possible with our step-by-step claims process. More information can also be found in our making a claim leaflet (PDF: 1.24MB).
Report the following to the police as soon as possible and get a crime reference number or loss report number:
Before you make a claim check your policy schedule and policy booklet to ensure you have the correct level of cover. Pay particular attention to:
To help us process your claim quickly, please have the following information to hand:
To make a claim, please ring us on one of the following numbers. All lines are open 24 hours a day, 7 days a week. Call charges will vary. Calls may be recorded or monitored.
Home insurance: 0370 900 5565
(For making general home insurance claims)
Home emergency cover: 0845 155 6403
(For our home emergency service provided by Homeserve)
Family legal protection: 0370 050 0962
(For making family legal protection claims)
Legal helpline: 0370 050 0962
(For obtaining legal advice)
Domestic emergency helpline: 0800 408 9103
(For advice in the case of a home emergency and you do not already have home emergency cover)
Please read our making a claim leaflet (PDF: 1.24MB) for more detailed information on our claims process, plus hints and tips on how to protect your home.
You can choose from two levels of buildings and contents cover to suit your needs, either Extra or Essentials.
Our landlord insurance includes loss of rent; or alternative accommodation cover for the tenant up to £40,000.
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