Claims videos.

We want to make the process of making a claim as simple and straightforward as possible. Below are 4 short videos to help you through the process and explain some preventative measures.

How to make a claim with us

Making a claim transcript (PDF: 61KB)
Preventing an escape of water is important

Escape of water transcript (PDF: 51KB)
A video about our 'Stop the drop' campaign

Stop the drop transcript (PDF: 59KB)
How to keep your home secure

Securing your home transcript (PDF: 48KB)

Important information

Always be cautious when undertaking any DIY task that you are not fully familiar with as you could injure yourself or those around you, seek professional help where required.


To make a claim, please ring us on one of the following numbers. All lines are open 24 hours a day, 7 days a week. Call charges will vary. Calls may be recorded or monitored.

Home insurance: 0370 900 5565
(For making general home insurance claims)

Home emergency cover: 0845 155 6403
(For our home emergency service provided by Homeserve)

Family legal protection: 0370 050 0962
(For making family legal protection claims provided by DAS)

Legal helpline: 0370 050 0962
(For obtaining legal advice provided by DAS)

Domestic emergency helpline: 0800 408 9103
(For advice in the case of a home emergency and you do not already have home emergency cover)

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