Online documents.

unpacking boxes

Online documents are currently only available for our Home insurance Essentials and Extra policy holders. If you've already registered for MyInsurance go to www.insurancelandg.com to log-in.

Frequently asked questions about MyInsurance and online documents

On this page you will find a list of frequently asked questions that should be able to help you with any problems you might be experiencing with MyInsurance.

If you can't find the answer you're looking for, then call 0370 900 3110 to speak to one of our operatives.
Lines are open Monday to Thursday 8am-8pm, Friday 8am-6pm and Saturday 9am-1pm.

Calls may be recorded and monitored. Call charges will vary

Questions about MyInsurance online documents

What is MyInsurance?

How do I register for MyInsurance?

Where do I find my policy number?

Why do I have to verify my account?

How do I access my online documents?

I've forgotten my password, how do I reset it?

Can I save and print my documents to my personal computer?

I keep getting an error message, what should I do?

How do I request online documents?

I didn't want online documents, how do I opt out?

Are online documents available for other products?


What is MyInsurance?

It's a secure online portal where you can view and download your Legal & General Home Insurance policy documents. You’ll need to follow our simple three-step process to register for a MyInsurance account to view your online documents.
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How do I register for MyInsurance?

Once you’ve purchased your policy it can take up to 5 days for your online documents to be generated. When they’re ready to view, we’ll send you an email you to let you know, then simply follow our three-step registration process:

Step one: register and review your details. Use the Register Now link within the email and register for MyInsurance using the main policyholder details you supplied at purchase.

Step two: validate your email address. Once you’ve successfully registered for a MyInsurance account you’ll receive a second email to verify your account.

Step three: activate your account. Click the Activate MyInsurance link within the verification email and log-in using the email address and password you set up at registration.

Once logged in, your documents will be ready and waiting for you to view and download.

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Where do I find my policy number?

You can find your policy number in the top right corner of your confirmation email.

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Why do I have to verify my account?

The MyInsurance portal is a safe and secure area. So, we need to verify that you’re who you say you are, which is why we ask you to register for and verify an account as a first time user. You only have to complete this process once, then you can log into www.insurancelandg.com anytime using the email address and password you set up at registration.

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How do I access my online documents?

Simply go to www.insurancelandg.com anytime and log-in using the email address and password you set up at registration.

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I've forgotten my password, how do I reset it?

Remember, your password is case-sensitive so make sure you’re typing it correctly and caps lock is disabled on your keyboard.

To reset your password go to www.insurancelandg.com click 'Did you forget your password?' and enter your email address.

An email will then be sent to you containing a link to reset your password. Make a record of your new password and keep it in a safe place.

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Can I save and print my documents to my personal computer?

Yes. All your documents are saved as PDF documents and open up in Adobe Reader, where you can print them or save them to your computer.

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I keep getting an error message, what should I do?

To avoid getting error messages:
Ensure you're using the correct website to access MyInsurance: www.insurancelandg.com

When registering: make sure you're using the lead policy holder's details, exactly as you provided them, when you purchased the policy. Our system can take up to 2 minutes to process your registration.

When verifying: make sure you've clicked the 'Activate MyInsurance' link in you 'My Insurance - Account Created' email we sent you.

When logging in: make sure you're typing your email address and password exactly as you did, when you registered ie UserName01 as our system is case sensitive.

If you continue to see error messages whilst using MyInsurance, please call our team on 0370 900 3110.
Lines are open Monday to Thursday 8am - 8pm, Friday 8am - 6pm and Saturday 9am to 1pm. Calls may be recorded and monitored. Call charges will vary.

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How do I request online documents?

If you’re taking out a new Home Insurance policy you'll automatically be registered for online documents, unless you un-checked the tick box to opt-out.

If you’re an existing Home Insurance customer that wishes to receive online documents in the future please phone our UK call centre on 0370 900 3110.
Lines are open Monday to Thursday 8am-8pm, Friday 8am-6pm and Saturday 9am-1pm. Call charges will vary. We may record and monitor calls.

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I didn't want online documents, how do I opt out?

To opt out of online documents please phone our UK call centre on 0370 900 3110.
Lines are open Monday to Thursday 8am-8pm, Friday 8am-6pm and Saturday 9am-5pm. Calls may be recorded and monitored. Call charges will vary.

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Are online documents available for other products?

Online documents are available for both Home and Car Insurance. We'll be rolling this functionality out across some of our other new and existing products in the future.

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