Legal & General Web Messenger Help Page

What is Web Messenger?

Web Messenger is a method of sending and receiving emails securely between L&G and recipients who do not have secure email solution themselves.

You may receive email via this method if information sent to you from L&G deemed to be confidential.

How does it work?

Please refer to the Web Messenger User Guide (PDF: 1311KB)

I forgot passphrase to my Web Messenger inbox

Please use “I lost my passphrase” link at Web Messenger login page

Step-by-step guide how to reset your passphrase can be found in the Web Messenger User Guide attached above.

Where to go for more help?

In case of issues with access to your Web Messenger inbox or of you need more help on how to use Web Messenger please contact L&G Secure Email Technical HelpDesk on 0370 050 0274, select option 2, and then option 3.

Please note that HelpDesk provides support on technical issues only. If your question is related to content of the email sent to you by L&G or you wish to discuss alternative methods of secure email communication please contact the sender of the original email.