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Existing customers.
Contact us
If you simply want to talk to somebody about your existing life insurance policy please call us on 0370 163 0657 between 8:30am and 6:00pm Monday to Friday and 9am to 1pm on Saturday. Call charges will vary. We may record and monitor calls.
FAQ’s for our existing customers
If you have questions about a life insurance policy that is already in place, you may be able to find the answers in our FAQ section.
How can I change my policy?
We offer flexible policies, so if your circumstances change, your policy can change with you. For more information please call us on 0370 163 0657 between 8:30am and 6:00pm Monday to Friday and 9am to 1pm on Saturday. Call charges will vary and we may record and monitor calls.
Claims information
We aim to manage all of our claims with compassion and competence. To ensure we are able to do this, our claims staff are trained by the Samaritans to deal with bereaved family members.
Trust information
Placing your life assurance policy in trust is one way of helping to make sure that the full value of your policy is given to those you want it to go to, without unnecessary delays.
Trust FAQs
We've developed a useful list of frequently asked questions to help you when looking at our Trust information.
If you simply want to talk to somebody about your existing life insurance policy please call us on 0370 163 0657 between 8:30am and 6:00pm Monday to Friday and 9am to 1pm on Saturday. Call charges will vary. We may record and monitor calls.
FAQ’s for our existing customers
If you have questions about a life insurance policy that is already in place, you may be able to find the answers in our FAQ section.
How can I change my policy?
We offer flexible policies, so if your circumstances change, your policy can change with you. For more information please call us on 0370 163 0657 between 8:30am and 6:00pm Monday to Friday and 9am to 1pm on Saturday. Call charges will vary and we may record and monitor calls.
Claims information
We aim to manage all of our claims with compassion and competence. To ensure we are able to do this, our claims staff are trained by the Samaritans to deal with bereaved family members.
Trust information
Placing your life assurance policy in trust is one way of helping to make sure that the full value of your policy is given to those you want it to go to, without unnecessary delays.
Trust FAQs
We've developed a useful list of frequently asked questions to help you when looking at our Trust information.
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