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Claims information.
Making a life or health cover claim
If you need to make a claim we understand that this will be a difficult time for you.
Rest assured that each claim will be treated individually and personally. After your initial call, one person will be responsible for managing your claim from start to finish. They will explain the process to you in detail.
For more information on what you need to do now in order to make a claim, please click on the relevant link below:
- Bereavement claim
- Critical illness claim
- Terminal illness claim
- Waiver of premium claim
- Income protection claim
Useful links
| People to talk to | |
|---|---|
| Macmillan 0808 808 0000 | Cancer support every step of the way |
| CRUSE Bereavement Care 0844 477 9400 | Somewhere to turn to when a loved one dies |
| The Child Bereavement Charity 01494 568900 | Helping and supporting families to rebuild their lives |
| Practical help | |
|---|---|
| UK Government Website | Public services all in one place |
| Macmillan Financial Support 0808 808 0000 | Cancer support every step of the way |
| Age UK 0800 169 6565 | Working to improve later life for everyone |
Contact Us
Bereavement: 0800 137 101
Critical illness: 0800 068 0789
Terminal illness: 0800 137 101
Waiver of premium:
0800 027 9830
Income protection:
0800 027 9830
All lines are open 9.00am to 5.30pm Monday to Friday.
We may record and monitor calls. Calls are normally free of charge from landlines but charges may apply from mobile phones.
If you're calling from abroad please visit the relevant page for the claim you're making.
Home insurance claims
Visit the claims page of our Home Insurance section if you need to make a claim.
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Additional help
We have a list of contact details for useful charities that could help you at this difficult time.
Existing customer FAQs
Find the answers to your questions in our Existing Customer FAQ section.
Contact us
Our friendly call centre staff are available to answer your questions today.
