Claims information.

Making a life or health cover claim

If you need to make a claim we understand that this will be a difficult time for you.

Rest assured that each claim will be treated individually and personally. After your initial call, one person will be responsible for managing your claim from start to finish. They will explain the process to you in detail.

For more information on what you need to do now in order to make a claim, please click on the relevant link below:

Useful links

People to talk to                                 
0808 808 0000
Cancer support every step of the way
CRUSE Bereavement Care
0844 477 9400
Somewhere to turn to when a loved one dies
The Child Bereavement Charity
01494 568900
Helping and supporting families to rebuild their lives
Practical help 
UK Government Website Public services all in one place
Macmillan Financial Support
0808 808 0000
Cancer support every step of the way
Age UK
0800 169 6565
Working to improve later life for everyone

Contact Us

To make a claim please call one of these numbers


Bereavement: 0800 137 101

Critical illness: 0800 068 0789

Terminal illness: 0800 137 101

Waiver of premium: 
0800 027 9830

Income protection: 
0800 027 9830

All lines are open 9.00am to 5.30pm Monday to Friday.

We may record and monitor calls.

Home insurance claims

Visit the claims page of our Home Insurance section if you need to make a claim.

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Additional help

We have a list of contact details for useful charities that could help you at this difficult time.

Existing customer FAQs

Find the answers to your questions in our Existing Customer FAQ section.