Claims information.

Making a life or health cover claim

We understand it can be distressing when you need to make a claim.

We want to help you with a stress-free claims process and take that pressure off you during this time. Rest assured that each claim will be treated individually and personally.

For more information on what you need to do now in order to make a claim, please click on the relevant link below:

Useful links

People to talk to                                 
0808 808 0000
Cancer support every step of the way
CRUSE Bereavement Care
0844 477 9400
Somewhere to turn to when a loved one dies
The Child Bereavement Charity
01494 568900
Helping and supporting families to rebuild their lives
British Heart Foundation Further information about heart disease
Samaritans Contact Samaritans anytime for confidential support
Practical help 
UK Government Website Public services all in one place
Macmillan Financial Support
0808 808 0000
Cancer support every step of the way
Age UK
0800 169 6565
Working to improve later life for everyone
Money Advice Service Provides advice on money matters after death
Citizens Advice Bureau Provides advice on rights and responsibilities

Contact Us

To make a claim please call one of these numbers


Bereavement: 0800 137 101

Critical illness: 0800 068 0789

Terminal illness: 0800 137 101

Waiver of premium: 
0800 027 9830

Income protection: 
0800 027 9830

All lines are open 9.00am to 5.30pm Monday to Friday.

We may record and monitor calls.

Home insurance claims

Visit the claims page of our Home Insurance section if you need to make a claim.

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Additional help

We have a list of contact details for useful charities that could help you at this difficult time.

Existing customer FAQs

Find the answers to your questions in our Existing Customer FAQ section.