Claims information.

If you're taking out a policy, it could help speed up the claims process if you tell your loved ones about the policy and where you keep the original policy document.

Claims information for The Insured Funeral Plan

When you take out the Insured Funeral Plan, you agree to 'charge' the benefit from your plan to Dignity, and when the time comes Dignity will arrange the funeral through their network of funeral directors.

When a claim arises on your Insured Funeral Plan your family simply need to make one phone call to Dignity to set your plan in motion.

Full contact details for Dignity will be sent to you with your Dignity welcome pack when you apply.

Claims information for the Fixed Plan and Increasing Plan

The details on this page are designed to help your loved ones in the event of a claim or reassure you that when a claim is made on your policy we'll help make the process as easy as possible.

We aim to manage all of our claims with compassion and competence and ensure we are able to do this, all of our claims staff are trained by the Samaritans in communicating with bereaved family members.

In the event of making a claim please call our UK based call centre:

0800 137 101

9:00am to 5:30pm Monday to Friday

We may record and monitor calls.

If you are Independent Financial Adviser or Solicitor calling on behalf of a client, please call us on 01273 374 665.

If calling from abroad:

0044 1273 374 665
Calls are charged at the prevailing international rate

If you would prefer to contact the team by mail or email, please use the addresses below:

Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
Hove
East Sussex
BN3 7PY

life.claims@landg.com

What documents are needed in the event of an Over 50s claim?

In order to make a claim we require the following documentation:

An original death certificate (for the Fixed and Increasing Plans)
The original policy document.

If the original policy document is missing our staff will be able to discuss the additional procedure for making a claim with your representatives.

If further information is needed to help process a claim, our claims staff will contact your representatives.

What happens next?

We will deal with the claim as quickly as we can. However, sometimes we need to refer to third parties and this can cause a delay. If we know of any delays we will tell your representative when to expect a response from us. But, as ever, our staff will talk your representative through the next steps, and are always on hand to answer any questions they may have in the meantime.

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Or call us now on
0800 316 8435

8am to 8pm Monday to Friday
9am to 5pm on Saturday
We may record and monitor calls

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Life cover customers

Claims information.