Claims information
Over 50s Life Insurance Plans
Claims information for The Funeral Plan
When you take out a Funeral Plan, you agree to 'charge' the benefit from your plan to Dignity, and when the time comes Dignity will arrange the funeral through their network of funeral directors.
When a claim arises on your Funeral Plan your family simply needs to make one phone call to Dignity to set your plan in motion.
Full contact details for Dignity will be sent to you with your policy documents when you apply.
Claims information for the Fixed and Increasing plans
The details on this page are designed to help your loved ones in the event of a claim or reassure you that if a claim is made on your policy we'll help make the process as easy as possible. We aim to manage all of our claims with compassion and competence.
To ensure we are able to do this all of our claims staff are trained by the Samaritans in communicating with bereaved family members.
In the event of making a claim please call our UK based call centre:
0800 137 101
9:00am to 5:30pm Monday to Friday
We may record and monitor calls
If you're an adviser or solicitor calling on behalf of a client, please call us on 01273 824 665.
If calling from abroad:
0044 1273 824 665
Calls are charged at the prevailing international rate
If you would prefer to contact the team by mail or email, please use the addresses below:
Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
Hove
East Sussex
BN3 7PY
What documents are needed in the event of an Over 50s claim?
In order to make a claim we require the following documentation:
- An original death certificate
- The original policy document
If you do not have the original policy document our adviser will be able to discuss the additional procedure for making a claim.
Our claims team may require additional information from you, but this will be explained to you over the telephone.
If you're taking out a policy, it could help speed up the claims process if you tell your loved ones about the policy and where you keep the original policy document.
What happens next?
We will deal with the claim as quickly as we can. However, sometimes we need to refer to third parties and this can cause a delay. If we know of any delays we will tell your representative when to expect a response from us. But, as ever, our friendly staff will talk your representative through the next steps, and are always on hand to answer any questions they may have in the meantime.
