Claims information.
The details on this page are designed to help your loved ones in the event of a claim or reassure you that when a claim is made on your policy we'll help make the process as easy as possible.
We aim to manage all of our claims with compassion and competence and ensure we are able to do this, all of our claims staff are trained by the Samaritans in communicating with bereaved family members.
If you're taking out a policy, it could help speed up the claims process if you tell your loved ones about the policy and where you keep the original policy document.
In the event of making a claim please call our UK based call centre:
0800 137 101
9:00am to 5:30pm Monday to Friday
We may record and monitor calls.
If you are Independent Financial Adviser or Solicitor calling on behalf of a client, please call us on 01273 374 665.
If calling from abroad:
0044 1273 374 665
Calls are charged at the prevailing international rate
If you would prefer to contact the team by mail or email, please use the addresses below:
Claims Department
Legal & General Assurance Society Limited
City Park
The Droveway
Hove
East Sussex
BN3 7PY
life.claims@landg.com
In order to make a claim we require the following documentation:
- An original death certificate
- The original policy document.
If the original policy document is missing our staff will be able to discuss the additional procedure for making a claim with your representatives.
If further information is needed to help process a claim, our claims staff will contact your representatives.
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