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Mortgage Club
For Advisers and Mortgage Intermediaries

Brightstar

Brightstar

Brightstar launched in 2011 and have originated over £2bn in specialist lending across seven key disciplines:

  • Specialist residential mortgages.
  • Complex buy to let mortgages.
  • Second charge mortgages.
  • Unsecured loans.
  • Short term lending.
  • Commercial finance.
  • Development finance.


Dedicated to the intermediary community, their multi award-winning business can help you with complex cases that may be proving difficult to place with mainstream lenders.

Why Work With Brightstar?

1.Giving you access to over 250 years of relevant industry experience.
Their second charge mortgage team are all CeMAP qualified, in line with regulatory requirements. The rest of their specialist teams are also either CeMAP qualified or are currently in the process of qualifying to ensure you receive quality, knowledgeable support.

Their in-house training and knowledge sharing is among the best in the industry and have been awarded the prestigious ‘Investors in People’ Gold award standard.

2.Supporting you every step of the way.
Brighstar are passionate about our industry and being the best in everything they do – especially when it comes to making everything as easy as possible for you. The level of expertise required to manage cases for customers with specialist lending needs is far more complex than the standard market and as a result, can be more time consuming. However, their case managers know their chosen sector intimately and will always be on hand to help you through the whole process.

3.Working together to provide the right advice for your customers.
The specialist lending market is growing as more customers need the kind of expertise Brightstar can provide. They recognise the value of strong working relationships and are committed to helping you quickly identify the best solution for your customers’ needs, preparing cases ready to submit to the lender for offer and then completion.

One of their values is ‘partnership’ meaning that they have close relations with lenders and are able to talk through the merits of each case and have a conversation to discuss any hurdles and find a way to overcome them on your behalf.


4.Access to lenders and market leading exclusives.
Brightstar have access to lenders that are not available on a direct to broker basis as well as some market leading exclusives, including brand new revolutionary products under their Private Label brand.  Only by asking Brightstar to research the market can you be sure that you’ve got the best deal for your customer. 

They hold ‘premier status’ with many lender partners, allowing them access to the best lender underwriters and enhanced service standards.


5.Giving you choice to suit your business needs.
Brightstar understand that you use services for different reasons, some because specialist cases fall outside of your core business and or knowledge area and some because you simply don’t have the time to manage specialist cases and the complexities that they bring.

Brightstar offer a choice of how you can work with them, whether it’s you providing the advice and them managing the process with the lender, or you referring the case to them to manage the customer and lender relationship, including providing the required advice. Either way, you will benefit from market leading procuration fees.  Your customer is your customer and regardless of how Brightstar manage your customers application, they will never cross sell to them.

6.Investing in technology to make your life easier.
Brightstar can offer you access to instant quotations across most product categories, even allowing you to check the overall cost for comparison against a variety of approaches to obtain the finance your customer needs.  EasySource offers full visibility over the progress of your case and the ability to upload/download documentation.  To register, visit: www.easysource.co.uk.

7.Treating all customers fairly.
Brightstar operate with honesty and integrity and are committed to offering you the highest possible standards of service. That’s why they support the Financial Conduct Authority’s ‘Treating Customers Fairly’ initiative, and ingrain it into their business culture.

8.With Brightstar, you’re fully covered.
Brightstar hold full PI insurance through Towergate, which covers loss due to misinformation or negligence and any actionable complaints against an intermediary, network or mortgage club. Policy details are available upon request.

Overall Brightstar are here to simply make your life easier.

How to Register with Brightstar

Register with Brightstar at www.easysource.co.uk You will also gain instant access to our sourcing and case tracking system.

Remember to register as a L&G Mortgage Club introducer

How to Contact Brightstar

To discuss your enquiry or a customer application, call their helpdesk on 01277 508959

Or email helpdesk@brightstarhub.co.uk

Submit your enquiry or customer referral at: www.easysource.co.uk

How to Add Mortgage Club As a Payment Route

When submitting your invoice for commission payment, select L&G Mortgage Club as your payment route.

If you have any questions about using packagers, please contact Sally O’Neill on 
07809 501436 or send her an email.