Frequently Asked Questions.

If you don’t have an agency number you can register for one through the Agency Registration Service on Origo’s Adviserwise website.

If your company has a master agency number and individual sub agency numbers for each seller, we recommend you register them individually. This will ensure the procuration fee payment process runs smoothly.

If an agency number changes, it’s not possible to transfer membership to the new agency number. Please complete this registration form with your new details, so that we can update your records.

Our Mortgage Support Services team will be happy to answer your questions, call them on 01226 230504. The Mortgage Club is an introducer. We don’t package or process mortgage applications and we don’t produce KFIs or AIPs. If you have questions regarding a specific product, please speak directly to the appropriate lender. You can find details of all lenders we deal with on our lender directory page. 

You will need to have registered with the lender in question and advise them that our Mortgage Club will be one of your payment routes.

Our Mortgage Support Services team are on hand to answer any queries you may have about our Mortgage Club and the services we provide.

You can either submit a claim form to us online or call us on 0370 900 5010.

You can choose to claim your procuration fees on exchange of contracts or completion.

We’ve created a guide(PDF) to help you understand the ins and outs of our commission statement. Within the guide you’ll also find a list of lender product codes.

A payment run is generated every working day. If we receive a claim for a procuration fee for a case that has exchanged, this will be generated on the following day’s payment run.

We will credit these fees to your commission statement two working days later, and we’ll pay you on the next available statement date.

We can only pay procuration fees according to the agreement we have with your master agent or network.

You can email us or call us on 0370 900 5010.