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National Counties change their lead brand to Family Building Society.

05 December 2016

National Counties and The Family Building Society logo

The lead trading name for all new business for new customers is now the Family Building Society.

There is no change to existing product features, telephone contact details or lending criteria. All mortgage products continue to be accessible via the dedicated intermediary website with automatic redirects from your saved bookmarks.

As part of our development of the Family Building Society, They have also made some significant process improvements to help the application:

  • On the all important forms page, you'll find a new icon that will enable you to securely upload application documents you need to share with them. Quicker, simpler and more straightforward!
  • They can now accept online payment for application and product fees by debit card. Simply click the Secure Payment Request link on the forms page when you have an application in progress and they will email you a link to the secure online payment service. Alternatively, contact their Mortgage Desk with the applicant's details or reference and they’ll email the payment link by return.

Finally, to avoid any delay in your application, please ensure you use the new Family Building Society application forms. These are available here.


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