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A quicker way to make changes to a Santander mortgage application.

24 November 2016

Santander logo

Santander are making it simpler for you to tell them about changes to an application. It’s quick and easy for you to send them a message via the Mortgage Application Tracking System (MATS) for the following type of change:

  • Loan amount
  • Purchase price
  • Mortgage term
  • Product details
  • Product or repayment split
  • Previous declared income (will need validation)

If you need to update Santander with other supporting case information, you can send them a message via the Mortgage Application Tracking System (MATS). However, they can’t accept credit/debit card details via MATS. You should continue to phone them with these details.

New additional property form
As a result, the mortgage amendment form has been replaced with a new additional property form under the ‘Calculators and forms’ section of their website for you to tell them about any additional property your customer may own on completion as follows:

  • Residential only - retained property not declared on the original application in Introducer Internet e.g. where an intended sale falls through and your customer is keeping that property after completion
  • Residential and Buy to Let - where your customer is remortgaging and raising capital to fund the purchase of another property.

If you have sent Santander a mortgage amendment form before 23 November, this will be accepted.

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