27 March 2017
In 2007, the Coventry for intermediaries was the 1st lender to commit to a number of promises to brokers.
Known as ‘pledges’, these promises show a commitment to outstanding service between the lender and its intermediaries.
It’s been 10 years since the Coventry launched the pledges and they’re as important today as they were when they were introduced. To mark the 10 year anniversary of pledges, the Coventry have announced a series of 10 special ‘celebrations’, with the 1st starting on 31 March 2017.
Kevin Purvey said: "Our intermediaries are our number 1 priority and everything we do is geared around listening to feedback and finding new ways to make placing business with us easier. Our pledges set the standard in the industry.
They’re an outward demonstration of the importance we place on our intermediaries and we’re committed to delivering them. Celebrating the 10 year anniversary of our pledges is going to be a fun and interesting way of thanking our intermediaries for their support."
Jeremy Duncombe, Director of Legal & General Mortgage Club said: “Coventry were the first lender to announce intermediary pledges, and have stuck by them ever since. They have continued to support the intermediary during that period and were also one of the first to review and increase their procuration fees to reflect the increasing amount of work that intermediaries needed to do post MMR.
They have been a strong and consistent intermediary lender, and continue to work closely with us. It’s great to see them celebrating this milestone”
On 31 March 2017, the Coventry will launch the 1st in a series of 10 special ‘celebrations’. To find out more about our pledges, click here.