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Making a claim.
Payment is usually made within five working days from receiving all the necessary completed forms and results from medical assessments. Our benefit managers will let you know when we have accepted a claim.
| Step 1 Complete the relevant claim form and send this to us. Care should be taken to complete all necessary sections as missing information can lengthen the claims process. |
Step 2 The form should then be posted to us. We’ll then tell you if there is anything further needed to help us assess the claim and where relevant, pay benefit.
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| Step 3 Our benefit team will assess all the information provided. |
Fast Payment
Once a claim has been accepted, the payment will be made direct to the employer to pass onto the beneficiary. For Group Income Protection members, we’ll regularly review the employee to make sure they still meet the definition of incapacity. If they don’t, we’ll stop paying benefits.
You should also see 'Making a claim' for Group Income Protection policies.
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