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Making a claim.
As one of the market leaders for group critical illness cover, we paid out £7.6 million in benefits in 2010, with each claim averaging £65,000.
Payment is usually made within five working days from acceptance of the claim, having received all the required medical evidence. Our benefit managers will let you know when we have accepted a claim.
| Step 1 | Complete a claim form and send this to us. |
| Step 2 | Our benefit managers will assess the information provided. |
| Step 3 | Once we’ve gathered all the evidence, we’ll assess all the information provided. |
We may need more medical evidence. If we ask for this, we’ll pay for the cost of the examinations we ask for.
Fast payment
Once a claim has been accepted, the lump sum payment will be made direct to the employer to pass onto the member.
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