Home Insurance Claims

We're committed to be there for your clients when it matters the most, we are proud to help make your clients feel more secure in times of insecurity.

In 2020, we made payments on over 51,000 household insurance claims, that’s 141 claims paid each day with an average of £3,964 per claim.*

Our top three most common settled household claims for 2020:

  • Accidental Damage: over 23,000 of settled claims
  • Escape of Water: over 13,000 of settled claims
  • Storm: over 9,000 of settled claims


We believe that it’s not just what you do but how you do it that matters to customers. For more information please read our home insurance making a claim guide

*The figures include meeting customer’s claims and supplier fees for zero settled claims where no benefit was paid to the customer in 2020.