Home Insurance Claims

We're committed to be there for your clients when it matters the most, we are proud to help make your clients feel more secure in times of insecurity.

In 2019, we made payments on over 58,000 household insurance claims, that’s 159 claims paid each day with an average of £3,280 per claim.*

Our top three most common settled household claims for 2019:

  • Accidental Damage: over 30,000 of settled claims
  • Escape of Water: over 18,000 of settled claims
  • Theft: over 11,000 of settled claims


We believe that it’s not just what you do but how you do it that matters to customers. For more information download our 2019 infographic or our home insurance making a claim guide

*The figures include meeting customer’s claims and supplier fees for zero settled claims where no benefit was paid to the customer in 2019.