We’ve developed a comprehensive list of questions and answers to support you in using GI Connect.

What is the expected speed of the end to end quote journey, from question set to quote results page?

Under two minutes on average.

Will an indicative price be displayed and updated as I progress through the question set?

No. The final price will be displayed on the quote results page once you have completed all relevant responses in the question set.

Why doesn’t GI Connect have a single ‘Quick Quote’ page in the same way as GIology?

The expected time to obtain initial quote is under two minutes on average, and adding or removing any add-on cover options on the quote results page will update the price dynamically on the same page.

Can I set optional extra cover such as Accidental Damage etc. to always default as ‘selected’ on the quote results page?

No, GI Connect ensures that we comply with FCA guidance that there must be client consent to inclusion of add-on cover via positive opt-in, rather than selling an opt-out basis.

Where can I find a link to documentation, such as the policy booklet and the insurance product information document?

There is a link to our key documentation from the GI Connect home page. However, you can view this documentation by visiting the document library documentation here.

Will the quote journey highlight the differences between the two home insurance products, Simply Home Insurance and Home Insurance Choices?

Yes, key product highlights and differences between Choices and Simply are displayed side-by-side in a table on the quote results page.

Can I opt to obtain a quote for either one of Simply Home Insurance and Home Insurance Choices only?

No. Quotes are always shown for both products if the question set responses meet the underwriting criteria for both products.

Why has GI Connect only returned a quote for one of your home insurance products?

A price breakdown is displayed for the home insurance product for which the customer has met the underwriting criteria, and is not displayed for the product which was declined.

Will GI Connect validate the risk address postcode on a home or landlord’s insurance quote?

Yes, the risk postcode will be validated against a Royal Mail postcode database, which is maintained by our pricing and underwriting team.

If my client wants to insure a new build property that does not yet have a valid UK postcode, can I still obtain a home insurance quote?

Yes, you may be able to obtain a home insurance quote  - answer ‘No’ to the GI Connect question asking whether you have a valid risk address postcode or not, and then phone our New Business Servicing team.