We’ve developed a comprehensive list of questions and answers to support you in using GI Connect. Please note these questions relate to our full question set Home Insurance products. For questions relating to SmartQuote (accessible via GI Connect), please click here.

Will an indicative price be displayed and updated as I progress through the question set?

No. The final price will be displayed on the quote results page once you have completed all relevant responses in the question set.

Can I set optional extra cover such as Accidental Damage etc. to always default as ‘selected’ on the quote results page?

No, GI Connect ensures that we comply with FCA guidance that there must be client consent to inclusion of add-on cover via positive opt-in, rather than selling an opt-out basis.

Where can I find a link to documentation, such as the policy booklet and the insurance product information document?

There is a link to our key documentation from the GI Connect home page. However, you can view this documentation by visiting the document library documentation here.

Will the quote journey highlight the differences between the two home insurance products, Simply Home Insurance and Home Insurance Choices?

Yes, key product highlights and differences between Choices and Simply are displayed side-by-side in a table on the quote results page.

Can I opt to obtain a quote for either one of Simply Home Insurance and Home Insurance Choices only?

No. Quotes are always shown for both products if the question set responses meet the underwriting criteria for both products.

Will GI Connect validate the risk address postcode on a home or landlord’s insurance quote?

Yes, the risk postcode will be validated against a Royal Mail postcode database, which is maintained by our pricing and underwriting team.

If my client wants to insure a new build property that does not yet have a valid UK postcode, can I still obtain a home insurance quote?

Yes, you may be able to obtain a home insurance quote  - answer ‘No’ to the GI Connect question asking whether you have a valid risk address postcode or not and then phone our New Business Servicing Team - 0370 900 8829 Opening hours: 9am-6pm, Monday-Friday.

We may record and monitor calls. Call charges will vary

Can I obtain a home insurance quote when the start date for the insurance is not yet known e.g. exchange of contracts not yet complete on house move?

Yes. The quote is valid for 180 days(based on the details being correct and that they do not change). When the start date is known, you can retrieve the quote and update the start date in GI Connect.

Can I submit a home insurance application when the start date for the insurance is not yet known?

No. Quotes are valid for 180 days, therefore you can only submit the home insurance application when the start date is known. You should update the start date in GI Connect once known.

Will GI Connect show me quotes which are not yet submitted and have a start date outstanding?

Yes, your stored quotes without policy start dates are highlighted on the homepage, along with quotes about to expire.