FAQs

Where do we order additional customer literature, i.e. policy booklets?

You can order and view additional literature by using our online ordering system.

I’m using SmartQuote and the postcode isn’t quoting for my customer, what should I do?

If you're unable to get a quote, please call our Partnership Sales Team on 0370 900 8829.

Calls may be recorded and monitored for security, training and customer service purposes. Call charges to 03 numbers will vary.

Can I put a policy live without a start date?

No. A start date is required to activate a policy.

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Can I get access to my customer’s renewal details?

Yes, you can do this by contacting our Partnership Sales Team via email newbus.gi@landg.com or for urgent queries you can call them on 0370 900 8829.

Calls may be recorded and monitored for security, training and customer service purposes. Call charges to 03 numbers will vary.

What are the timescales for my customer to receive their documentation?

If your customer has opted to receive their documents in the post, their pack will be processed within 48 hours and should arrive within 3-5 working days. If your customer has opted to receive their documents electronically, they will be processed and uploaded to My Insurance within 48 hours.

Is there an interest charge for my customer if they pay by monthly Direct Debit?

No, there is no interest charge for paying by Direct Debit.

Do you accept card payments?

We only accept payments via annual and monthly Direct Debits.

When will I receive my commission?

For any commission enquiries please email our Agency Accounts team at agency.enquiries@landg.com

How do I set up a new GI agency with you?

If you are part of a network please contact them directly. If you are a Directly Authorised firm please complete our online application.

How do I register for GI Connect?

Please email our Telephone Account Manager team at ifasupport.gi@landg.com

I have forgotten my password on GI Connect?

There is a reset password link on the GI Connect logon page. If you don’t receive the reset link, please email our Telephone Account Manager team at ifasupport.gi@landg.com