Mortgage Club: COVID-19 update

During this very difficult time, we want to reassure all our Mortgage Club Members that we will continue to support you while we all deal with the current developments of the Coronavirus.

Safety of our colleagues, members and business partners is absolutely key, and, in that context, we want to ensure that your business is impacted as little as possible when dealing with us.

Below you can find some frequently asked questions about what we are currently doing to minimise impact on our Club Members. If you still have concerns or questions after reviewing the FAQ’s, please contact our Mortgage Support Services team on 01226230504 or via the Live Chat on our website.

FAQs

Which lenders are offering payment holidays for customers affected by COVID-19?

Payment Holidays: Last updated 30/04/2020 - 15:20

Lender payment holidays
Lender Current Stance Process Product Transfers allowable? Change to Interest Only
Accord Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for more information Yes Case by case
Aldermore  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more information No Yes
Ahli United  Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here and complete the online form for a call back

TBC TBC
Bank Of Ireland/Post Office Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here and complete the online form for a call back

TBC Yes
Barclays Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to complete the online form Clients  can switch to a different rate during a payment holiday.  Case by case
Bath BS Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here or use to the online live chat facility to request

 

Yes Yes
Beverley BS Yes, 3 month payment holiday available for customers affected by Coronavirus

Please call 01482 881510 or click here to request a call back

N/A TBC
Bluestone Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for more details N/A  N/A
BM Solutions Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 0345 300 2627 Option 5, Option 2, Option 1 (specific to payment holiday) TBC No
Buckinghamshire Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here to email to request holiday

No Yes
Cambridge Yes, 3 month payment holiday available for customers affected by Coronavirus

Please call 0345 601 3344 to discuss

Yes Will consider each application
Central Trust  Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here for more information

 No No
Chorley Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here to email to request a call back

Case by Case  Case by Case
Clydesdale Yes, 3 month payment holiday available for customers affected by Coronavirus

Please use the following link for contact details

TBC TBC
Coventry Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here to complete the online form to request a call back

 Yes No
 Cynergy Bank Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here to email

TBC TBC
Coutts Yes, 3 month payment holiday available for customers affected by Coronavirus

Please ask your client to contact the Banker who is their direct contact

Yes, no excecution only Yes, case by case
Danske Bank TBC

TBC

TBC TBC
Darlington Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here to email - title email 'Payment holiday' and provide all account details

Case by Case Case by Case
Digital Mortgages  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more information No No
Dudley Yes, 3 month payment holiday available for customers affected by Coronavirus Please call: 01384 231414 or click here to email. No No
Earl Shilton Yes, 3 month payment holiday available for customers affected by Coronavirus  Please call 01455 844422,or click here to request a call back Customer can extend existing product Yes
Family BS Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes Yes
First Trust Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 02890821670 or click here to email Yes Yes
Fleet Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for full details N/A  N/A
Foundation Yes, 3 month payment holiday available for customers affected by Coronavirus Applicant to call - 0344 770 8030  N/A TBC
Furnace Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more details TBC TBC
Gatehouse Bank Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back N/A Case by Case
Halifax  Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes, can be requested during payment holiday No
Hanley Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01782 255000, option 6 or send this form Yes Yes
Harpenden Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01582 463133to discuss this further Yes  Yes, as long as normal term date can accommodate PT rates, then the client can continue
Hinckley & Rugby BS Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes Case by Case
Hodge BTL Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email or call 0800 138 9109 to discuss No Yes
Hodge Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more details No No
HSBC  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here to request payment holiday Yes Case by Case
Interbay Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here to email Yes  Refer - most cases with Interbay will be IO
Investec TBC TBC TBC TBC
Ipswich Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here to email or call 0330 123 0773 to discuss TBC Case by Case
Ipswich BS Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email or call 0330 123 0773 to discuss TBC TBC
Kensington Yes, 3 month payment holiday available for customers affected by Coronavirus  Please call 0333 300 0921 to discuss further Apply as remortgage Case by Case
Kent Reliance Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes No
Keystone TBC TBC N/A TBC
L&G Home finance Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more details  N/A N/A
Landbay  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please call 0330 053 6825 to discuss further No No
Leeds BS Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more information Yes TBC
Leek United Yes, 3 month payment holiday available for customers affected by Coronavirus

Please call one of the following numbers - Consumer 0808 169 6680 Brokers  0808 281 9309

Yes  Case by Case
LendInvest     Not Applicable  
Lloyds Banking Group Yes, 3 month payment holiday available for customers affected by Coronavirus

Halifax - Please click here to request holiday

BM Solutions -  Please call 0345 300 2627 Option 5, Option 2, Option 1 (specific to payment holiday)                                                

Scottish Widows - Please call 0800 001 5145

 

Yes Yes
LV= Not Applicable

Not Applicable

Not Applicable Not Applicable
Marsden Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01282 440 500 to discuss Case by case No
Mansfield  Yes, 3 month payment holiday available for customers affected by Coronavirus
please call 01623 676340 or click here to email TBC TBC
Masthaven Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here and complete the online form Yes Yes
Melton Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01664 414141 to discuss Yes Yes
Metro Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 0345 319 1200 to discuss further Yes Yes
More2Life Not Applicable Not Applicable Not Applicable Not Applicable
Natwest Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request payment holiday Yes, once  payment holiday has been completed TBC
Nationwide Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request payment holiday Yes Case by case
Newbury Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01635 555 700 to discuss further Yes Yes
Newcastle Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to discuss further Yes Case by Case
Nottingham Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email using the heading Covid 19 Payment Holidays and include all mortgage account details Yes Case by case
One Family TBC TBC Not Applicable TBC
One Savings Bank Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes No
Paragon Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email with the heading Covid 19 payment holiday and include full mortgage account details N/A   N/A
Paragon - 2nd Charge Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for further information N/A N/A
Penrith BS Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here to email or call 01768 863675 (option 1) to discuss further No TBC
Pepper Money Yes, 3 month payment holiday available for customers affected by Coronavirus  Please call 03333 701 101 or click here to discuss further No No
Platform Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for further information Yes  Case by Case
Precise Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for further information Yes TBC
Principality Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here and complete the online form Yes No
Progressive Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes Yes
Pure Retierment TBC TBC Not Applicable TBC
Reliance Bank Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email. Customer to email with name, postcode, account number and circumstance No Case by case
Saffron  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more information and to complete the online form N/A Case by Case
Santander Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request payment holiday Yes No
Scottish Widows Yes, 3 month payment holiday available for customers affected by Coronavirus please call 0800 001 5145 to discuss further Yes, this can be requested during a payment holiday No
Shawbrook Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a payment holiday or call 0344 892 0155 to discuss. No No
Skipton Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email and provide mortage account number and best number for return contact N/A Case by case
Stafford Railway Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01785 223212 option 1 to discuss No Yes
State Bank of India TBC TBC  Not Applicable TBC
Swansea Yes, 3 month payment holiday available for customers affected by Coronavirus Applicants to call 01792 739110 to discuss to click here for more information Case by case Case by case
Teachers Yes, 3 month payment holiday available for customers affected by Coronavirus

Please call: 0800 378669 or click here to email.                 Each case reviewed individually

 

Case reviewed individually.  Contact lender

Case reviewed individually.  Contact lender 
The Mortgage Lender Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 0344 257 0427 and speak to the dedicated staff to discuss this N/A N/A
TMW Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request payment holiday Yes Case by case
Tipton Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Case by case Case by case
Together Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes No
TSB Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request payment holiday Yes, this can be requested during a payment holiday Case by case
United Trust Bank Case By Case Please click here to email to request call back Not Applicable TBC
Vernon Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 0161 429 4306 to discuss  Yes Yes
Vida Home Loans Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a payment holiday or call 0344 892 0155 to discuss. No Yes
Virgin/Clysdale Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for further information Yes Case by case
West Brom Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for further information Yes TBC
Zephyr Home Loans  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for further information  N/A N/A

How are lenders considering applicants either exiting or extending payment holidays?

Payment Holidays: Last updated 23/06/2020 - 14:15

Lender payment holidays
Lender What options will you provide customers coming off payment holidays? How and when will the options be communicated to customers? Are there concerns about ability to pay, how to contact the lender and required documentation. What impact do prior arrears have?  What are the key hints and tips for brokers and applicants?
Accord Borrower will be contacted to discuss arrangement to repay the missed interest, likely to be over a 6 to 12 month period. This has been explained to all customers at the point of arranging the holiday.  Contact will be made prior to the usual contractual payments commencing, via telephone where possible. Call servicing team on 0333 006 3689. The usual forbearance policy will apply so customer should complete a detailed income and expenditure review.  Ensure the customer fully understands the consequences of taking the payment holiday, stress the importance of not cancelling their direct debit and only take the holiday if they really need it. . The DD will generally be suspended so customers cancelling them risks them going into arrears.        
Aldermore  Options available are:
- Capitalise
- Repay payments in full
- Extend term by 3 months
- Spread the cost over 12 months
Letters are currently in the process of being issued Please call 0333 321 1000 or click here to email -Click here to complete income / expenditure form before contacting lender
-Always engage with the lender regarding need for break or if experiencing difficulties

Ahli United TBC TBC TBC TBC
Bank Of Ireland/Post Office TBC TBC TBC TBC
Barclays Please click here for more information  Will write to applicants prior to end of payment holidays to provide options Residential – 0333 202 7492. Buy-to-let – 0333 202 7439 - Constant dialogue with clients, especially those in industries where redundancies have been announced.
- Clients who have applications which are at pre/ post offer stage and are concerned about their financial situation.
- Manage expectations surrounding valuations
Bath BS TBC TBC TBC TBC
Beverley BS TBC TBC TBC TBC
Bluestone TBC TBC TBC TBC
BM Solutions Please click here for more information A letter will be sent to the customer Please click here to visit the website keep in contact with customer/lender. Understand options in full
Buckinghamshire - Affordable overpayments over a period of time,
- interest only for a period of time
- Any other options that fall under forbearance measures
- Will call borrowers prior to writing to them.
- Will write to them at least two weeks prior to the payment holiday finishing to confirm agreed repayments
- Include an ESIS to show the change in payments.
- Encourage call to lender so their situation can be understood, and what the issues are.
- Applicants provide anything from their employers to confirm furlough and end date and also latest payslip.
- Bank statements to help assess affordability in the immediate future and what options we can be offered
Encourage them to be open and honest with the lender about their situation.
Cambridge The options will be appropriate to the borrower’s circumstances
- capitalisation of the payment holiday interest with the payment being recalculated over the remaining term,
-  capitalisation of the payment holiday interest with a term extension,
- overpayments to repay the holiday payments.
- Letter sent a month before expiry of the payment holiday outlining the options and contact details
- The letter will also advise what to do should they still have financial difficulties
- Contact Financial Support Team on 0345 601 3344 to discuss circumstances.
- Will ask for any documentation required and suggest other organisations that may, if appropriate, be able to help such as Citizens Advice Bureau, National Debtline.
Encourage the customer to contact us, we will be able to help.
Central Trust

 Options include:
- Re-schedule all arrears over remaining loan term

- Re-schedule all arrears over a shorter period
- Extend mortgage expiry term to accommodate
 

 All applicants will be called to discuss - establish consent or arrangement made with 1st charge lender
- Previous arrears will impact credit status
 
 All lending is underpinned by affordability rules - future  sustainability of income is key to approval
 
Chorley TBC TBC TBC TBC
Clydesdale Please click here for more information Letter will be sent 3 weeks prior to end of payment holiday Please click here for more information Remain in close contact
Coventry TBC TBC TBC TBC
 Cynergy Bank TBC TBC TBC TBC
Coutts TBC TBC TBC TBC
Danske Bank TBC TBC TBC TBC
Darlington - Customers can repay over the remaining term of the mortgage or shorter, from 12 months to 3 years.
- Also have option to change their mind on how they would like to pay back once the payment holiday has ended.
- Will confirm in a letter what was discussed when obtain the payment holiday and how to contact if this information is incorrect.
- The letters sent prior to the payment holiday ending will give an option to amend their repayment decision.
- Can contact lender via letter, telephone or email.
- Complete an Income & Expenditure form to help discussions
Encourage the customers to contact lender if they feel they may struggle to pay their mortgage, prior to any missed payments.
Digital Mortgages Repayment options available
- Having their monthly payment recalculated to spread the interest accrued and missed capital payments over the remaining term of the mortgage (this will be the default option proposed by Atom),
- Make a lump sum payment to repay the accrued interest and missed capital repayments,
- Make regular overpayments to repay the interest accrued and missed capital repayments
- If a customer is unable to afford their new recalculated monthly payment then a range of forbearance solutions will be available to customers.
Will write to customers 28 days before payments are due to restart and asking customers to contact us if they want to discuss alternative options.  - Document will be sent to customers on a payment holiday 28 days before payments are due to restart. Customers to do is complete an income and expenditure assessment online.
- Applicants need to sign up to IEHub and complete the assessment.
- Once completed will contact the customer to agree an affordable and sustainable solution.
Encourage customers should only take a payment holiday if they really need it. If the customer is unsure about anything then speak to Atom.
Dudley  Options include:
 - Capitalise
- Payment Plan
- 3 month extension
 
Will contact 1 month prior to completion of payment holiday  - Budget planner to be completed by each applicant
- If applicant is currently in arrears they are not eligible for a payment holiday so situation will be assessed on a case by case basis
 
Be vigilant and prepare for the request of extra documentation
Earl Shilton TBC TBC TBC TBC
Family BS

Options available are:

- Extend for further 3 months
- Part & Part
- Interest Only

Contact will be made 3 weeks before end of holiday to outline options Any concerns should be highlighted directly with the lender Honesty
First Trust TBC TBC TBC TBC
Fleet A repayment plan over the following 3 to 6 months. We will contact customers individually as and when the payment holiday is approaching an end to discuss their individual circumstances All our mortgages are BTL and were granted based on an affordability assessment of the rental income from the subject property rather than the employment status of the landlord.  For this reason it is less relevant whether the landlord has been furloughed or not Keep talking to lender
Foundation TBC TBC TBC TBC
Furnace TBC TBC TBC TBC
Gatehouse Bank Each situation will be assessed on a case by case basis All options will be discussed and agreed as part of the payment holiday request. Please click here for more information Please contact the lender direct to discuss
Halifax Please click here for more information A letter will be sent to the customer Please visit the website for more information keep in contact with customer/lender. Understand options in full
Hanley Assesed on a case by case basis Letter will be sent 1 month prior to the end of the payment holiday All cases asssesed on a case by case basis, any prior arrears would be treated the same as standard criteria. key focus is to have a fully packaged 
Harpenden TBC TBC TBC TBC
Hinckley & Rugby BS  Options include:
- Capitalisation over the remaining term 
- Single lump sum payment to put account in same position as prior to the break Capitalisation over the remaining term 
- Payment arrangements/concessions available
- Capitalisation with a balancing term extension of 3 months 
- Further payment holiday
 
Please click to send email to request call back Please click to send email to request call back - Contact the lender direct to discuss
Hodge BTL TBC TBC TBC TBC
Hodge 3 options will be offered at the end of the payment holiday:
- Repay as a lump sum
- Repay by increasing monthly interest payment by an agreed amount between 12-18 months.
- Capitalise the deferred payments, by adding to the balance and the monthly payment of interest recalculated over the residual term
Customers will be presented with their options during the first working days of the final holiday month, so any arrangements can be put in place with effect from the month immediately after the holiday finishes. - Customers anticipating difficulty should contact the lender to discuss their circumstances to prevent full or partial rehabilitation. 
- An Income and Expenditure statement will help the lender arrive at a suitable forbearance solution selected from a range of options.
- Encourage your customer to have open and honest conversations sooner rather than later.
- Customers anticipating difficulty should reach out for help straight away.
HSBC  Options include
- Extending the holiday
-Case by case discussions
Please click here for more information Please call 0800 169 6333 to discuss further Keep communication high
Interbay TBC TBC TBC TBC
Investec TBC TBC TBC TBC
Ipswich TBC TBC TBC TBC
Ipswich BS TBC TBC TBC TBC
Kensington Options will be provided including:
- simple capitalisation of the unpaid amounts,
-  a term extension a temporary switch to IO
Will contact all customers with payment holidays directly to understand their latest financial status work with them to develop a solution that will work with their current position TBC Encourage Customers to provide the lender with the information we are requesting as early as possible so that  the right solution for them can be developed in advance of the holiday ending
Kent Reliance Will be assessed on case by case by case Letter sent to the applicant before the end of the PH Letter will inform contact strategies Please click here for more information
Keystone TBC TBC TBC TBC
L&G Home finance

Options available:
- Further 3 month extension to the payment holiday
- Re start monthly payments

TBC TBC TBC
Landbay Access to all products
Will contact prior to completion of holiday focus is on serviceability of the loan  being asked to fund Establish the full facts around a landlords use of Government funded loans
Leeds BS Currently working through all options, including the possibility of the Government extending the payment holiday past the 3 month period - Contact Mortgage Payment Holiday Support team on (Freephone) 0800 072 8738.
- If applicant is more than one month in arrears: call our Mortgage Support team on (Freephone) 0800 072 9739
- Required documentation will depend on their circumstances and they will advised by the relevant support team.
Proactively keep in contact with your database to see what, if anything, you can do to help. Advise the customer that:
- Mortgage payments will start again after the payment holiday ends.
- The total amount of interest you pay over your mortgage term will likely increase. However, there are options available to minimise this.
- On a capital and interest mortgage? The capital not paid over this period will also still need to be repaid.
- If you’re able to, you can make payments to your mortgage whilst on a payment holiday
Advise all lenders of difficulties as soon as possible and avoid time delays 
Leek United Range of options available:
- Payment holidays,
- Term extensions
- Interest only.
Each case will be assessed individually to make sure solutions meet the needs of the individuals in accordance with MCOB.
A letter will be sent to the customer at least ten days before a change to their repayments with an option to call us to discuss their circumstances. Contact directly via telephone encourage contact with lender ASAP
LendInvest TBC TBC TBC TBC
Lloyds Banking Group TBC TBC TBC TBC
LV= TBC TBC TBC TBC
Marsden  Options include:

• Lump Sum repayment

• Capitalisation

• Term Extension

• Repay in Instalments
letter sent to applicants 1 month prior to end of payment holiday Customers in arrears are also eligible to apply for a payment holiday if their income is affected by coronavirus, and any forbearance in place will be reviewed following the payment holiday Ensure that customers' incomes and ability to meet mortgage payments are impacted by coronavirus before considering a payment holiday, and that mortgage payments cannot be met from other resources such as savings
Mansfield TBC TBC TBC TBC
Masthaven Available options:
- Add to balance,
- Pay over 6 months,
- Pay over 12 months,
- Pay in lump sum
Email's will be sent to customers appraching the end of their payment holidays Please click here to complete the online form to confirm how deferred payments to be re-payed Please click here to refer to the FAQ's on the lenders website for full details
Melton TBC TBC TBC TBC
Metro Can offer an extention until 31st October, please click here for more information Lender will contact clients directly prior to payment holiday expiring Customers to contact Metro Bank Mortgage Servicing Team on 0345 319 1200 or click here to email and to discuss further keep in contact with customer/lender. Understand options in full
More2Life TBC TBC TBC TBC
Natwest All payments are recalculated at the end of the holiday period to repay the new balance over the remaining term. This will be on the repayment type of the initial mortgage. TBC TBC TBC
Nationwide Options include:
- Making reduced payments for a time,
- A new mortgage payment break if their tenant is still experiencing difficulty paying their rent
Lender will contact clients directly prior to payment holiday expiring Lender will contact clients directly prior to payment holiday expiring Ensure the client has an open dialogue with the lender to ensure the right options are made available to them.
Newbury TBC TBC TBC TBC
Newcastle Following FCA guidance an individual approach will be adopting the Opt out capitalisation process for those up to date. Will follow FCA guidelines & write to customers Via website, phone or email. Engage with and support customers. Review their customers options to assist with the mortgage product choice
Nottingham Options will be discussed during contact TBC TBC TBC
One Family TBC TBC TBC TBC
One Savings Bank TBC TBC TBC TBC
Paragon TBC TBC TBC TBC
Paragon - 2nd Charge TBC TBC TBC TBC
Penrith BS TBC TBC TBC TBC
Pepper Money Options available are:
- Apply for extension if not used full3 months and still effected by Covid-19 
- Pay off holiday through arrangement to pay over a few months
- One off lump sum payment
- Recalculate remaining term of mortgage to include payments

- Applicant contacted by case handler every month
- Written confirmation sent when repayment option selected
- Income and expenditure form will need to be completed
- Any worries or concerns, please click here to email

- Customer must speak to the lender directly if concerned
 
- Brokers should keep in constant contact with their applicants to beat this at the pass and prepare them for the future
 
Platform Options will be available including:
- capitalise the deferred interest and add to mortgage balance
- extension of the mortgage term
- repaying interest at the end of the payment holiday
- make over payments for a short period of time
Will write to customers 2 weeks before end of payment holiday with option to contact for 10 days from this date if changes to repayment need to be made contact number will be provided on the letter to the applicants - Arrears allocated before payment holiday will remain static and customers will be contacted once holiday is completed around payment of the arrears
- If continuing with financial difficulty applicant is advised  to contact lender to discuss options
Precise TBC TBC TBC TBC
Principality Will offer options including:
- Overpayments
- Adjustments of mortgage term
- Will support applicants facing arrears going forward
2 weeks prior to their payments going live again, the client will receive a letter from lender, highlighting options and providing contact details Those clients should contact our support team on 0330 333 4000 Advise applicant to contact lender directly at the first notion of problem to pay
Progressive  Options include:

• Capitalise deferred payment

• Extend term

• Pay deferred on part and part

• Pay over a period of months
Will contact prior to completion of holiday to discuss Please click here to complete the income and expenditure report  
Pure Retierment TBC TBC TBC TBC
Reliance Bank TBC TBC TBC TBC
Saffron

Options available are
- Capitalisation of the three months interest
- Term extension
- Repay over a short period
Please click here for more information
 

Will contact the applicant direct via phone and letter Contact Arrears team by telephone.  The customer should have details of their income and expenditure details to hand. - Manage expectations of customers
- Discuss options with the customers as these will vary according to their individual circumstances 
- Pay what they are able to afford to minimise the impact of the payment holiday and don’t over extend.  
- Contact lender early
 
Santander payments will have been rolled up and the new payments will be recalculated to add in the additional payments to t he orginal term - Letter sent directly to applicant
- Letter added to applicants online portal
contact customer services team directly to discuss further - Never to cancel dd
- Tell customers to engage with lenders rather than ignoring the issue.
- Best to pay mortgage if you can as you will pay less interest over the term – can make capital payments up to 10% if they want to get the balance back to the same point etc
Scottish Widows Please click here for more information A letter will be sent to the customer Please visit the website for more information keep in contact with customer/lender. Understand options in full
Shawbrook TBC TBC TBC TBC
Skipton Please click here to see avaliable options All options will be delivered via the lender website Please click here for more information Keep in contact with the lender
The following options are available for contact:
- Local BDM
- Contact Centre
- Web Chat

Stafford Railway TBC TBC TBC TBC
State Bank of India TBC TBC TBC TBC
Swansea Options include
- Capitalise deferred payments
- Extend mortgage term
letters will be sent to the applicants direct 1 months prior to the end of the payment holiday contact lender to discuss income and expenditure direct customers directly to the society
Teachers Options will include:
- Temporary period of Interest Only
- Opportunity to make over payments
Will be writing to all customers at the end of their payment holiday period to highlight the options that would be available to help them if they need further support. Contact details:
- Call 0800 738 2367
- Click here to email
Customers should contact lender as soon as they think they are going to have a problem making their next mortgage payment
The Mortgage Lender TBC TBC Call lender on 0344 257 0427 - Get the facts relating to the customers individual circumstances rather than aligning with media commentary etc.
- Ensure that you fully understand their position and are aware of any future changes that may impact this in either a positive or negative way.
TMW Options include:
- Making reduced payments for a time,
- A new mortgage payment break if their tenant is still experiencing difficulty paying their rent
Lender will contact clients directly prior to payment holiday expiring Lender will contact clients directly prior to payment holiday expiring Ensure the client has an open dialogue with the lender to ensure the right options are made available to them.
Tipton TBC TBC TBC TBC
Together  Options include:
- Deferred payments
- Pay lump sum
- Increase monthly payment
 
Will communicate via post between end of PH and first payment If a customer was in arrears prior, will contact via telephone to agree a suitable repayment  TBC
TSB   Options include:
- Extend for a further 3 months – full or partial holiday
- One off lump sum payment
- Regular over payments
- Apply for term extention
Please click here for more information Please click here for more information Keep in contact with applicants
United Trust Bank TBC TBC TBC TBC
Vernon TBC TBC TBC TBC
Vida Home Loans Options available will include all forbearance options, bespoke to individual customers Regular communication with the customer during each month with the offer of help via; SMS, Email and phone Income & expenditure would help greatly to assess the customers details and ability to pay ensure they are encouraging the customers to engage with the lender – to avoid any unnecessary stress
Virgin/Clysdale Please click here for more information Letter will be sent 3 weeks prior to end of payment holiday Please click here for more information Remain in close contact
West Brom TBC TBC TBC TBC
Zephyr Home Loans TBC TBC TBC TBC

Will be assessed on case by case by case
Will be assessed on case by case by case
Please click here for more information
Please click here for more information
Please click here for more information
Options include:

• Extend for a further 3 months – full or partial holiday

• One off lump sum payment

• Regular over payments

• Apply for term extention

What criteria / underwriting changes have lenders made as a result of the COVID-19 pandemic? (e.g. offer validity, valuations, ID&V)

Criteria changes: Last updated 23/06/2020 - 14:20

Lender payment holidays
Lender Offer Validity Changes  Electronic ID&V Valuations

Criteria Changes

(see SmartrCriteria for full details)

Accord No Change  Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. If the lender search fails, a photo of the passport or driving licence will suffice

AVM’s
- Resi Purchase – 75% LTV
- Resi Remo – 85% LTV
- BTL – 65% LTV
Physical Valuations available on all other cases

- No missed payments secured or unsecured in last 24 months,
- No new defaults registered in last 6 years,
- No new CCJ's registered in last 6 years and must be satisfied
- Debt con capped at £50k OR 10 debts
- Max val £2million
- Max LTV 85% Resi
- Max LTV 80% BTL
Ahli United TBC TBC TBC TBC
Aldermore Case by case Allow electronic ID&V, using a system that checks application data against a variety of public databases.Lender does not require a broker to ceritfy they have seen original documents
If this does not pass the expected threshold then proof of identity and residency, as appropriate, will be required.

Desktop’s
- Resi 85% LTV
- BTL 75% LTV
Physical Valuations available on all other cases

- NO HMO or MUB
- No help to buy

Bank Of Ireland/

Post Office

yes, 3 months Allow electronic ID&V Drive By Valuations
- Residential 85% LTV
- BTL – 75% LTV
See furlough questions for more information

Barclays Yes, upto 6 months  Electronic ID&V not accepted. certified copies of the documents must be provided AVM’s
- Resi 80% LTV
- BTL 60% LTV
- No lending in NI
- London HTB scheme is restricted to 55% LTV
Bath BS

No change

Electronic ID&V not accepted. Desktop
- 70% LTV
N/A
Beverley BS

TBC

TBC AVM’s
- 75% LTV
Remortgage business only
Bluestone Paused lending Paused lending
AVM’s
- 75% LTV
-  Max Property Value £600k
- Max Loan £500k
- Ignore all Defaults & CCJs registered 3 years ago, even if outstanding 
- Allow one satisfied default registered in the last 3 years with no monetary value limit
- Ignore all CCJs & Defaults under £300
- Up to 2 missed payments per unsecured credit in the last 6 months 
- Minimum 1 years self-employed 
- Use the latest years accounts for affordability
- Consumer BTL & first time landlord accepted
BM Solutions Yes, 3 months LBG sign off each individual ID&V provider before they no longer require documents to be certified or provided AVM’s
- 75% LTV
Desktops
- 75% LTV

Physical valuations available on all other cases
N/A
Buckinghamshire Case by case Electronic ID&V not accepted. AVM’s
- 70% LTV
- Max 80% LTV
 
- Min Loan £25k
Cambridge

Will extend offers

by up to 3 months

Allow electronic ID&V through Digidentity.  In all other cases lender requires  copy of the passport or driving licence AVM’s
- Resi Remo £ for £ only
- Max 75% LTV
Residential Mortgages  
- Standard Fixed and Discounted mortgage range:
- Maximum loan size - £2m 
- Maximum LTV - 80% 
- No restrictions on the property value 
 

Buy to Let Mortgages 
- Standard and Expat mortgage range: 
- Maximum loan size - £750k 
- Maximum LTV - 75%
Central Trust No Lender requires broker to see and verify original documents   AVM’s
- 75% LTV
- Max £50k Loan
Applicants who are employed or self employed in the sectors adversely affected by the current pandemic are no longer acceptable. E.g. Travel, Retail, Hairdressers, Entertainment/Leisure, Hospitality and construction
Chorley

Extending by

3 months

Desktop valuations now accepted on the following:
•       Resi Purchase and Remo up to £500k – max LTV 80%
•       BTL Purchase and Remo up to £500k – max LTV 75%
•       All loans over £500k – max LTV of 60%
•       Max Property Value of £1m outside M25 or £1.5m inside M25
•       Maximum loan of £750k
Any cases that sit ouside of this will require a physical valuation and will be held until this can be completed
Desktop’s
- Resi Max 80% LTV
- BTL Max 75% LTV
- Loans over £500k  - Max 60% LTV
- Max Property Value £1.5m
- Maximum loan of £750k
Max 85% LTV
Clydesdale No Change desktop valuations to be carried out on all cases Desktop’s
- Resi Purchase – 65% LTV
- Resi Remo – 75% LTV
- BTL – 60% LTV
Max LTV 85%
Coventry

Allow electronic ID&V,

Lender does not require broker to certify original documents for ID&V purposes.

Allow electronic ID&V  AVM’s & Digital Valuations
- Resi Flats – 75% LTV
- Resi Houses – 85% LTV
- Resi loans higher than £1m  - 65% LTV
- BTL Flats – 65% LTV
- BTL Houses  - 75% LTV
- BTL loans higher then £1m  - 50% LTV

Physical valuations available on all other cases


  
-Zero hours contracts only available from following professions - NHS bank nurses and locums, Non-NHS bank nurses, Care home workers, Supermarket workers, including delivery drivers, Retained/on-call firefighters and Armed Forces Reservists using zero hours income criteria.
Max 90% LTV

Cynergy Bank

TBC

TBC TBC

TBC

Coutts

Offer letters valid for 6 months with the option to extend for a further 3 months 

Allow electronic ID&V, eKYC will be the primary verification of a UK client’s ID      Desktop’s
- Properties under valuation of £10m

Physical valuations available on all other cases on a case by case basis

• Max LTV 85%
• No BTL
• No NewBuild
• No Flats

Dankse Bank TBC TBC TBC TBC
Darlington Case by Case  Broker must obtain the foillowing ID information by email:

• A scan or photo of acceptable proof of ID and proof of address documents.

• Photo of themselves holding their ID and proof of address documents facing the camera.

• And, a close-up photo (selfie) of their face for ID verification.
Desktop’s
- Resi Purchase – 75% LTV
- Resi Remo or FA – 85% LTV
- BTL Remo  - 70% LTV
Max 90% LTV resi, Max 70% LTV BTL, Max 75% LTV London based cases

Digital

Mortgages

TBC Allow electronic ID&V through Digidentity.  In all other cases lender requires  copy of the passport or driving licence No Valuations Max LTV 75% Remortgages only
Dudley Paused Lending Paused Lending Paused Lending Paused Lending
Earl Shilton No change Electronic ID&V not accepted. Desktop’s
- 60% LTV
 - Max 85% LTV
Family BS No change Allow electronic ID&V Desktop’s
- Houses and apartments - 60% LTV
Max 60% LTV upto £500,000 property val, Max 50% LTV up to £750,000  property val, Houses only
First Trust No change Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. No Valuations No Change
Fleet No change - 3 months  Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. Physical valuations available on all cases  Max 75% LTV
Foundation Paused lending Paused lending Physical valuations available on all cases   • Maximum LTV for both residential and Buy to let will be 80%
• ICR for both individual and ltd company will be increased to 145%
• We are still lending to FTL’s
• Short Term let No longer available 
Furness TBC TBC  Desktop’s
- Resi – 75% LTV
- Max loan £500k
- Max property value £1m
Max 85% LTV

Gatehouse

Bank

Home Purchase Plan and Buy-to-Let offers by 30 calendar days - if longer is needed this will be treated case by case No changes - all certified ID is still electronically uploaded directly onto the Bank's application portal Desktop’s
- 65% LTV
- Max 75% LTV in England
 
- No HMO Lending
 
- Max 70% LTV MUFB in England
 
Halifax yes, 3 months LBG sign off each individual ID&V provider before they no longer require documents to be certified or provided AVM’s
- 75% LTV
Desktops
- 75% LTV

Physical valuations available on all other cases
- Max LTV 80% Purchase.
- Max 85% Remortgage
Hanley Case by Case Electronic ID&V not accepted.  Can accept 'selfie' of the applicant holding the ID

AVM's

-70% LTV

N/A
Harpenden No change We currently rely on the broker as the principle agent in respect of certifying ID&V – however, we are cognisant of the difficulties this can present at this time and will work with all brokers who require some flexibility with this process.  No Valuations Lender confirmed, no changes made

Hinckley &

Rugby BS

No changes,

offers still valid for 6 months. 

Electronic ID&V acceptable.  Require certified ID if online checks fail. Desktop’s
- 60% LTV
- houses  and flats up to 6 storeys
Minimum loan amount now £100k
Hodge BTL

Will extend up to

3 months on a

case by case basis

Electronic ID&V acceptable.  Require certified ID if online checks fail,please contact BDM should this occur
Paused Lending

Paused Lending 

Hodge

Yes - contact us when

offer validity has 2 weeks remaining 

 Electronic ID&V acceptable.  Require certified ID if online checks fail,please contact BDM should this occur AVM’s

- 60% LTV

Physical valuations available on all other cases
- Max 70% LTV (55+ & RIO)
HSBC  Yes AVM, Desktop available up to 90%.  Where a physical valuation is still required these cases will be held. (properties must be valued between £100k and £2m to be acceptable for AVM)

AVM & Desktop’s
- 90% LTV
- Min value £100k
- Max value £2m                                                                                                 
Physical valuations available on

all other cases

 
- Zero Hour contracts subject to profession, 12 months history 

- Zero hour - secondary income only

 
Interbay Case by case TBC Desktop’s
- 70% LTV
- Max loan £1m
Physical valuations available on all other cases
 - Min loan £100k
 
- Max loan £3m
 
-Portfolio landlords and HMO remo accepted
Investec TBC TBC  Physical valuations now available Max 75% LTV
Ipswich BS Yes - 3 month extension  1. Brokers will be able to provide documents uncertified
2. Lender will run Docs through Call Validate alongside a check on Bank account details to pass KYC.
3. Call Validate 3DQs can be used as final anti-impersonation check
4. If client fails checks then original docs will still be needed.
 
Physical valuations now avalliable -Resi max LTV 90% up to max loan £500k
 
-Resi Max LTV 80% up to max loan £750k
 
-Later Life Max LTV 75%
 
-BTL, Ex-Pat BTL, Self-Build and Holiday Let max LTV 80%
Kensington Case by Case Allow electronic ID&V AVM & Desktop’s
- 70% LTV
Physical valuations available on all other cases
- Resi Max 85% LTV 
Kent Reliance TBC TBC Desktop’s
- 70% LTV
- Max loan £750k
Physical valuations available on all other cases

- Max loan size of £360k
- Property value between £75k and £600k
- England and Wales only
- 100% Loan to share for shared ownership                 - HMO upto 6 beds               - 100% LTS on shared ownership

Keystone TBC Mobile App from LexisNexis Risk Solutions named IDU to verify the applicant’s identity against their Passport or Driving license instantly without having to leave the house. Physical valuations now avalliable TBC

L&G

Home finance

TBC TBC Desktop’s
- 95% of valuation used
TBC
Landbay No - case will be withdrawn as valuation is required to enable an offer to be extended TBC Physical valuations now avalliable - Max LTV 75%,
- Max loan size £1m
Leeds BS

Yes - 3 month

extension

 Allow electronic ID&V  . Only requires certified original supporting documentation in relation to ID & V when an electronic search has failed.  Desktop’s & AVM’s
- Resi – 85% LTV
- Resi - Max loan £1m
- BTL – 70% LTV
- BTL – Max loan £1m
- No overtime, bonus, commission, or shift allowances (including guaranteed payments).
- Maximum of 5 bedroom for standard BTL, 
- Newbuild Max LTV  -  Resi- 80% Houses & 75% Flats, BTL – 65% Houses & 60% Flats
- Holiday Let’s and all HMO products have now been withdrawn
- Bonus, overtime, shift allowance, commission, Zero Hour Contracts – Key workers only
- Max Resi LTV 85%
Leek United

Offers remain valid for 6 months.

Any requests to extend a Mortgage offer will be reviewed on a case by case basis. 

 Allow electronic ID&V  . Only requires certified original supporting documentation in relation to ID & V when an electronic search has failed. Proof of income does not need to be original/certified and can be photocopied/scanned.   Desktop’s
- Resi – 80% LTV
- BTL – 65% LTV
Flats & Newbuild not accepted
LendInvest TBC TBC No Valuations  - Max LTV 75%,
- No first time landlords,
- Max valuation £750k
LV=

case will be offered a maximum of 3 times on

rate the application was submitted on. 

Scanned ID and Apps are fine to be sent to: newbusiness.equityrelease@lv.com  Desktop and Physical Valuations
- Please click here for more info
Lender confirmed no changes made
Marsden Case by Case  If an adviser can undertake their own Electronic ID checks they can include a copy of the pass results within the application. Internal checks will be undertaken and if a pass result is obtained no further information would be required.

 

For advisors who do not have an electronic ID checks, or the Electronic ID check is a fail result, they would need to submit proof of certified ID and Address if a face to face interview undertaken or alternatively where an advisor has not seen the client face to face a facetime screenshot of the actual applicant/s including their IDVA Documents, ie a screenshot of face and open passport details and then a screenshot of current bill for address checks.
AVM’s
- 60% LTV
- Max value £1m
Physical valuations available on all other cases
• Repayment 80% LTV

• Interest only  and later life 60% LTV

• ExPat resi 80% LTV

• ExPat BTL 65% LTV


 
  

Mansfield Case by case Certified documents required

Desktop’s
- Resi -75% LTV
- BTL -70% LTV
Physical valuations available on all other cases

- Max LTV BTL 65%
- Max LTV Resi 80%,
- Removed Holiday Lets
Masthaven TBC Under Review AVM
- 65% LTV
- Second charge – Max loan £150k
- Resi  - Max loan £350k
- BTL – Max loan £350k

 
• Max 75% LTV 1st Charge                              
• Max 70% LTV Bridging and 2nd Charge
Melton Yes Electronic ID&V not accepted.  Desktop’s
- 80% LTV
Physical Valuations avaliable on all other cases
- No Self-Build and BTL products
- Max 80% LTV
-New Build Flat Max 60% LTV
Metro TBC Electronic ID&V not accepted. Must provide certified original documents. Digital Valuation’s
- 80% LTV
- Max valuation £3m
Physical valuations available on all other cases
 Bonus/Commission/Overtime – 50% 2 year average
- As evidence, we will require the last 2 years P60's
- Accepted for own and for dependent relatives use
- Maximum 80% LTV
- Max age 80
More 2 Life  Yes for purchase cases - case by case in other situations TBC Physical valuations available on all cases  Lender confirmed, no changes made
Natwest yes, 3 months Lender will allow electronic ID&V to be used without the need for origianl documents to be verified. If Natwest can not verify the customer, then a copy of an original document, such as a passport is required Desktop’s
- 80% LTV
- Max valuation £3m
Physical valuations available on all other cases
Can consider debt con if 1 payment has been made during payment holiday
Nationwide Yes - 3 month extension Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. physical valuatiions avaliable on all cases • Max LTV 85%. 
• 80% of furloughed income only. 
• Bonus, Overtime & Commission case by case for key workers only
• Zero Hour Contract case by case for key workers only
Newbury Yes - please email to request Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. AVM’s
- 60% LTV
- Resi, BTL & Shared Ownership

- Min 2 years self employed/PAYE/Contractors
- PAYE 2 years with current employer,
- Contractors 2 years contracting with 6 months left on current contract.
- No holiday lets,
- No Self Build.

Newcastle Yes  AVM and desktop valuation to be completed in all cases except the folowing: Owner occupied properties, purchase or remortgage up to 80% maximum LTV

Buy to let properties, purchase or remortgage up to 75% maximum LTV

Inside the M25 up to £2 million

Outside the M25 up to £1 million
AVM’s
- 60% LTV
- Resi, BTL & Shared Ownership
N/A
Nottingham No change  Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. AVM
- Resi - 75% LTV
- BTL – 65% LTV
No Self Build
One Family TBC Will allow a case to complete without an applicants signature - please click here for more information of what is required Desktop’s
- 90% of valuation used 
- No New build property (built within last 24 months)
- No Age restricted properties
- No Properties above or adjacent to commercial premises
Paragon No change Allow electronic ID&V AVM’s
- 75% LTV
- Ltd company BTL and self-contained properties
No student lets

Paragon  -

2nd Charge

TBC Allow electronic ID&V    AVM’s
- 70% LTV
- Max loan £1m
- Max LTV 75%,
- Min loan £20k
Penrith BS Yes, 3 months EID & V not acceptable No Valuations  - No Holiday Let, ExPat Resi & BTL, Foreign Currency
- No Self-build / renovation 
- Max LTV 70%. 
Pepper Money No change - 3 months TBC Physical valuations available on all cases  - No BTL purchases
- No Let To Buy remortgages
Platform yes, 3 months  Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. Physical valuations available on all cases  - Max 80% LTV Resi & New Build Houses
- Max 75% LTV New Build Flats
- Max 60% LTV BTL 
- No Additional income
- No Help to Buy
Precise TBC Broker must obtain the foillowing ID information by email:  A scan or photo of acceptable proof of ID and proof of address documents.Photo of themselves holding their ID and proof of address documents facing the camera. And, a close-up photo (selfie) of their face for ID verification. If the advisor has access to the following systems then they can submit the search that has been completed as proof of ID - Amqus, TransUnion, Credas, OnFido, LexisNexis, TrustID, Yoti Desktop’s
- 70% LTV
- Max loan £750k
Physical valuations available on all other cases

 
HMO and HMUupto 6 beds
Principality Yes, automatic 3 month extention  Lender does not expect brokers to have seen the original documents themselves, but they must have completed appropriate checks regarding the clients likeness and authenticity. Desktop’s
- Max 80% LTV
Physical valuations available on all other cases
No flats, newbuild, shared ownership/equity or Help to buy
Progressive No change  Can accept uploaded documents Drive By
- 80% LTV
Max LTV 80%
Pure Reteirment TBC TBC Desktop’s
- Subject to property
TBC
Reliance Bank Yes Electronic ID&V not accepted. No Valuations • Max LTV 85%
Saffron Offer length currenlty 6 months - extentions on case by case basis Allow electronic ID&V.  If needed photographs of documentation will also be accepted  Desktop’s
- Max 80% LTV
No BTL
Santander Yes, 2 months.  Only on cases submitted prior to 1st April 2020  An ID&V check must comply with UK Money Laundering and JMSL rules  Physical valuations available on all cases  - Resi Max 85% LTV
- BTL remo Max 60% LTV.

Scottish

Widows

yes, 3 months No Change AVM’s
- 75% LTV
Desktops
- 75% LTV
Physical valuations available on all other cases
Max LTV 80%
Shawbrook TBC TBC AVM’s
- 75% LTV
N/A
Skipton Yes, upto 6 months If the Client is verified by the lender, the broker is not required to certify original documents. If the lender cant verify the customer, the lender will require copies of documentation. A copy of the Broker's ID&V search may be sufficient. Physical valuations available on all cases  - Max 85% LTV
- No Shared Ownership
- No capital raising for debt con

Stafford

Railway

Case by Case Currently use smartr search - if they can be located on the system then not certified docs required.  They are only required if they can not locate them via this Desktop’s
- 70% LTV
Physical valuations available on all other cases
Max LTV 75%, No holiday lets
State Bank of India Paused Lending Paused Lending Paused Lending Paused Lending
Swansea Case by Case Electronic ID&V not accepted. (will accept scanned docs and are waiving certification) Drive By’s
- 60% LTV
- Resi Max 80% LTV
- BTL & Holiday let Max LTV 70%
Teachers  Yes - 3 month extension One page certification document required to be signed. All documents can be scanned and uploaded.     Digital Valuations
- 80% LTV
- Max loan £750k
- Max property val £1.5m
- Resi Max 80% LTV
- Shared Ownership Max 95% LTV
- BTL/Holiday Let considered case by case
 
The Mortgage Lender  No extention on residential mortagges in the pipeline, BTL can be extended but will be subject to full UW. Allow electronic ID&V for cases where the EID&V can accept address etc. Broker to provide note advising documents cannot be certified due to Covid-19 Desktop’s
- BTL Only
- 80% LTV
- Max loan £750k
- Max property val £1.5m
Paused lending on Residential
TMW Yes - 3 month extension Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. Physical valuations available on all cases  Max LTV 75%
Tipton TBC Electronic ID&V not accepted. Desktop’s
- 60% LTV
- Max 85% LTV
- No BTL
- Zero hour contract, bonus and commission only accepted from Key workers and 12 months evidence required
Together Paused lending Paused lending Puased lending Paused lending
TSB Yes, up to 6 months No requirement in T&Cs to certify Original ID if lender can verify customer to. If lender cant verify customer, Broker must obtain the foillowing ID information by email:
• A scan or photo of acceptable proof of ID and proof of address documents.
• Photo of themselves holding their ID and proof of address documents facing the camera.
• And, a close-up photo (selfie) of their face for ID verification.

Once brokers compare the scan/photo of the ID documents and the people, and can verify they are authentic, they can upload the files directly to TSB Mortgage Pro. This will be accepted as certified ID verification. 

Desktop’s
- Resi purchase – 75% LTV
- Resi Remo  - 80% LTV
- Resi capital raise – 80% LTV
- BTL £ for £ remo - 75% LTV
Physical valuations available on all other cases

• Max loan size £1m
• Bonus, Overtime, Commission no longer accepted
• Resi max LTV 80%

United Trust

Bank

TBC Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. Require wet signature on mortgage offer TBC - Max LTV 75% employed,
- Max LTV 65% Self-employed,
- No Bonus, Commission or Overtime accepted unless Key Work with 18 months proofs
Vernon No change Allow electronic ID&V Physical valuations available on all cases  Lender confirmed, no changes made

Vida Home

Loans

Paused lending If lender has verified customer, the Broker is not required to certify original documents. However if the client cant be verified, the lender will require copy or orginal firms Purchase cases requires a physical val, but Remortgages will be use an AVM Now up to 60% LTV on Resi
Virgin Current offer length of 6 months unchanged Allow electronic ID&V. Where the customer cannot be identified electronically, documentary evidence must be provided.    Desktop’s
- Resi – 75% LTV
- BTL - 60% LTV
- Max property value £500k
Physical Valuation available on all other cases
- No top slicing on BTL,
- No overtime, bonus or commission accepted
- Max LTV 85%
West Brom Can extend offers by 3 months If lender has verified customer, the Broker is not required to certify original documents. However if the client cant be verified, the lender will require copy or orginal firms AVM’s
- Remo – 85% LTV
85% Max LTV
Zephyr Home Loans No Change - 3 months will accept copies of documents provided that the adviser confirms that he/she met with the customer  Physical valuations available on all cases  - Standard criteria Max LTV 75%
- Specialist criteria Max LTV 70%
- Max loan £1m
AVM’s
- 70% LTV
AVM’s
- 70% LTV
AVM’s
- 70% LTV
No Valuations
No Valuations
Desktop’s
- 70% LTV
- Max loan £750k
Physical valuations available on all other cases
Desktop’s
- 70% LTV
- Max loan £750k
Physical valuations available on all other cases

How will an applicant being furloughed or self employed affect their ability to obtain a mortgage?

Furloughed applicants: Last updated 23/06/2020 - 13:00

Lender payment holidays
Lender How furloughed and self employed income be underwritten? At what point would you look to review income and affordability for pipeline cases? What will be the impact to self employed applicants required documentation? Is there anything else brokers should be considering with Self Employed or furloughed applicants?
Accord Case by case basis – taking into account nature of employment, type of business etc Updated documents will be required if past 90 day application limit The following will be considered:
- Projection of earnings via accountants reference
- Nature of business
- Current situation
- Sustainability of business
Not just looking at the historical income but looking at what is sustainable
Aldermore

Furloughed applicants
- Application income will be based on 100% but affordability is assessed on 80% of income
-  No bonus or overtime if furloughed or in an industry at risk
- Underwriter enhanced checks on the employer in regards to Covid 19 effects

Self-employed
-  Underwriter enhanced checks on business in regards to Covid 19 effects
-  Understanding of what contingency measures are in place to support the applicant's business 
-  SESIS not accepted.
- Additional supporting documentation required, including the latest months' bank statement.

Review has already been undertaken - all cases reviewed in line with answer to previous question - Minimum 2 years accounts now required
- Latest years business bank statements
- Further stability information may be requested
 
- broker should advise customers that enhanced checks
- May also request extra documentation
 
Ahli United TBC TBC TBC TBC
Bank Of Ireland/Post Office

Furlough Applicants
Income of furloughed applicants assessed as follows
- 80% of basic salary up to a maximum of £2,500pm (£30k p.a.)
or
- 100% of basic salary where the employer is topping up the furloughed amount with proofs
- Variable income will not be taken into account (bonus/overtime/dividend etc).

Self-Employed Applicants
- Self-employed customers under furlough will be assessed at 80% of an average of their latest 2 years’ figures:
•    • Sole Traders will be assessed at 80% of their net profits (profits must be below £50,000pa to be eligible).
•    • Limited Business owners will be assessed at 80% of salary excluding dividends.
This will be considered up to a maximum of £2,500pcm or £30,000 per annum, whichever is lower.

 - Broker declaration on new cases to be completed on online application regarding changes post application
- Duty of Care letter sent to customers with outstanding offers regarding possible changes to circumstances

 
TBC Brokers should supply any relevant information to allow the underwriter to assess the case as best they can
Barclays Furloughed applicants:
• 80% of basic income up to £30,000 p.a
• employer ‘top-up’ contributions accepted with proofs
• No overtime, commission, bonus or accepted while furloughed
Self-employed customers:
• 80% of income up to £30,000 p.a. in line with scheme rules
•Will request 3 months business bank statements in addition to standard self-employed income proofs
• All cases will be referred for a manual Underwriter review
Please click here to complete the online form TBC The following must be included to accurately assess affordability:
- Council tax, child care costs, maintenance 
- All debts even if being cleared
- Provide additional information that could support the application
Bath BS - Furlough pay not taken - Only acceptable once verified back in employment.
- For self-employed need to see bank statements showing turnover is back
Only if case needs to complete Need to see latest 3 months bank statements  Just to keep in touch with everyone for any further updates
Beverley BS TBC TBC TBC TBC
Bluestone TBC TBC TBC TBC
BM Solutions TBC TBC TBC TBC
Buckinghamshire Each case considered on a case by case basis - Will contact prior to completion
- Any changes may result in resubmission of case
Each case considered on a case by case basis - Discuss changes in legislation with any applicants that are affected
Cambridge Furloughed applicants
o Affordability assessment based on 80% of wage up to a maximum of £2,500 a month or £30,000 a year
o Top up from employer accepted with proofs
Self-Employed Income
All considered on a case by case basis and additional documents may be required (e.g. the last three months business bank statements / management accounts or an accountants reference).
An Offer Condition will be added for the borrowers to advise about any changes to their income before completion.  Documents required:
- 2 years accounts(an average will be taken)
- Three months Bank Statements
- Accountants Reference
TBC
Central Trust  The following will not be considered:
- Applicants on furlough
- Applicants currently on Payment Holidays
Once an employer confirms return to work on standard hours, then can progress the application on standard affordability criteria Case by case Please click here for more information
Chorley TBC TBC TBC TBC
Clydesdale Where an employed customer is designated as furloughed, or a self-employed customer has applied for the self-employed income support scheme, their income will not be used in the affordability assessment. cases will be placed on hold until income can be proved to have returned to pre furlough levels  last 3 months business bank statements to evidence continued turnover. TBC
Coventry

Furloughed customers,
- Max LTV is 65% for residential borrowing. 
- Furloughed income accepted (80% of their salary up to £2,500 per month gross), plus the top up from the employer, if relevant.

Self Employed
- Will only accept applications from businesses that continue to actively trade
- Each case will be individually assessed by the underwriting team. 
- All AIP’s will refer and be reviewed by an underwriter
- Underwriters will call the intermediary to discuss the type of business and the impact of the current climate. 
- For re-mortgage applications with Capital Raising, the LTV is temporarily limited to 65%.

TBC - Last two years figures for self-employed customers but will manually underwrite each application. 
- Intermediaries to discuss with the customer the impact of the current climate on their business and consider whether the business type is likely to have been disrupted
Click here to locate local BDM to discuss further
Cynergy Bank TBC TBC TBC TBC
Coutts TBC TBC TBC TBC
Danske Bank TBC TBC TBC TBC
Darlington

The following will be considered:
Furloughed Applicants
- Type of business/industry
- Length of furlough

Self Employed
- Nature of business
- Financial commitments and expediture

Customers to contact lender direct if changes have occurred that would cause issues with paying mortgage Brokers should consider if the nature of the business is likely to be impacted and consider the sustainability of income going forward keep lender aprised of any changes in applicants circumstances
Digital Mortgages TBC  TBC TBC TBC
Dudley Furloughed applicants
- 80% of income unless top up from employer can be proved then 100% can be used
Self Employed applicants
- Accountants reference to ensure no material changes in income
income and affordability now been reassessed for all pipeline cases. projection and accountants reference may be required to support the customers current income levels. additional evidence/documentation may be required. Advisors must advise lender if any material changes occur in applicants circumstances
Earl Shilton None furloughed businesses only
- Require current business bank statements and management
- If turnover, outgoings etc are in line with the latest year full figures then those figures will be used as standard.
Review any case in the pipeline, if the income position changes and would expect the broker/accountant/applicant to alert to change. Requirements:
- applicant’s belief of long term business viability
- use the 80% of net profit for the last 3 years
TBC
Family BS  All on a case by case basis All issues should be brought to the lenders attention for review prior to completion  The following will be considered:
- Income assessed on a case by case basis
- May request business bank statements/accountants certificate
Take into consideration the area of business the client works in and if there income is at further risk of disruption 
First Trust TBC TBC TBC TBC
Fleet TBC TBC TBC TBC
Foundation TBC TBC TBC TBC
Furnace

Furloughed Applicants
• Will accept 80% of basic income up to a maximum of £2,500 pm (£30k per annum gross)
• If employer is paying any top-up amount (up to 20% of an applicant’s salary), this will be considered with proofs
• Bonus, overtime or commission will only be considered for ‘key workers’

Self Employed
- Standard SE criteria plus 3 months business bank statements

Following to be confirmed:
- The applicant still wishes to proceed with their mortgage application
- If there has been a significant change in income since application.
- If the applicant has received an offer would request notification of any changes to ensure can continue to lend responsibly.
3 months Bank statements required in addition to usual requirements TBC
Gatehouse Bank The following will be considered:
 - Furloughed - 80% of income up to £2,500 pm
- Employer top up with relevant proofs
- SESIS income case by case
- Income and affordability reviewed at the underwriting stage
- Changes in client circumstances since application need to be communicated
 Will request the following:
- Last three months business bank statements
- Proof of SESIS
 
Call 020 7070 6962/020 7070 6033 to discuss further
Halifax Furloughed Applicants
- 80% furlough income accepted – key as basic income
- Can accept top up with correct proofs
- Bonus, Commission and Overtime income if proved sustainable
Self-employed income
- The stability of and long term history of the business within their sector
- The availability of funds to meet their fixed commitments e.g. rent/utilities
- The likelihood of returning to normal profitability/trading levels in the future if these have been impacted in recent times.
Contractor income
- Subject to case by case underwriting
Zero hours contract income
- If furloughed or is receiving a significant reduction in income case will not be considered
- If nursing bank on a zero hours contract then the usual Nursing Bank Staff policy should be followed. 
- Appeal for higher loan can be considered if proof of returning to higher salary can be provided and sufficient savings can be show to cover difference
- Minimum 3 months outgoings to support this
TBC TBC
Hanley  Furloughed Applicants
- Employer letter confirming return to work salary
- 100% of salary to be used
- Bonus/Commission/Overtime used if showing on April and May payslips

Self Employed Applicants
- Account reference required on all cases highlighting Covid 19
- Applicants with 1 yrs accounts will not be accepted
- Business bank statements required from January
- Applicant must inform if furloughed
 
- Condition will be added to mortgage offer if the applicant has recently returned to work from furlough stating that there has been no change to their income
 
- An accountant’s reference is required in all instances.  
- Applicants with only 1 year’s accounts will not be accepted.
- Business bank statements from January 
- A discussion to go through the case will be required

Please call 01782 255000 or click here to email
Harpenden TBC TBC TBC TBC
Hinckley & Rugby BS - Can accept 80% furlough income
- Can accept top up income with sufficient proofs
Pipeline cases currently being reviewed prior to physical valuation May request business bank statements and/or confirmation from the applicant detailing the impact.  Please refer all cases where the brokers are concerned about the COVID-19 impact 
Hodge BTL TBC TBC TBC TBC
Hodge Furlough Applicants
- Will accept 80% of income via payslip
Self Employed Applicants
- 2 years accounts and 3 months bank statements
- Have already run pipeline checks and contacted all brokers about any material changes
- Before giving offer extensions will also discuss any material changes
- Provide as much information as possible to help support the customers application
- business bank accounts, possible evidence of a government payment or savings to evidence how the business is rebuilding and voids can be covered
- Provide as much detail as possible to support the application
- Contact the BDM team where required to discuss the case
HSBC

- Accept 80% of furlough income up to max £30k p/a,

- Furlough top up accepted with verification details

- Bonus, Commission and Overtime accepted - NHS workers only,

TBC TBC The following are required: 
- either January, February or March business bank statements 
- The last 60 days’ worth of business bank statements of which the latest date showing on the statements must be within a week of the application date.
- Internal transaction data, as an alternative to obtaining actual bank statements.
- PDF statements are preferable, but screen shots will be accepted.
Interbay - Furlough income accepted - 80% of income to a maximum of £2,500 net
- Top up income acceptable with relevant proofs
- Self Employed receiving SESIS will be considered, landlords included
- Bounce Back loans accepted
TBC Will request 3 month business bank statements for self employed applicants TBC
Investec TBC TBC TBC TBC
Ipswich TBC TBC TBC TBC
Ipswich BS TBC TBC TBC TBC
Kensington  The following income will be assessed:
- Employed  - will use any income that is received
- Self-Employed – will require evidence of trading and income levels
 
- Will write to all customers re changes to income
- Signed declaration to be completed
- Notification will be sent to broker
 
The following will be required:
- 3 months evidence of income credit / self-employed earnings
- 3 months business bank statements

 Requirements are:
- Funds to cover 3 months
- In receipt of income
- Affordability of loan will be checked
 
Kent Reliance -Furlough income accepted - 80% of income to a maximum of £2,500 net
- Top up income acceptable with relevant proofs
- Self Employed receiving SESIS will be considered, landlords included
- Bounce Back loans not accepted as income on resi cases


 
- All cases in pipeline will be revisited with the broker to discuss any changes
- If cases needs to progress and changes have occurred a detailed outline of how will be required from the broker
Will request 3 month business bank statements for self employed applicants TBC
Keystone TBC TBC TBC TBC
L&G Home finance N/A N/A  N/A  N/A
Landbay

 

Employed applicants

• Will base on what shows on current payslip

Self Employed applicants

• Will require latest bank statement at offer stage
 

Employed applicants

• Will base on what shows on current payslip

Self Employed applicants

• Will require latest bank statement at offer stage

Please be aware that will require a Statement of solvency -   Please be aware that will require a Statement of solvency - 
Leeds BS - Can accept 80% furlough income
- Can consider top up income with sufficient proofs
 Pipeline cases will proceed as stated at application stage unless you inform us of a change in finances. Then the new guidance will apply.   Self Employed considered on a case by case basis and use 80% of income based on last 2 years accounts. please click here for more information
Leek United TBC TBC TBC TBC
LendInvest will use Open Banking to ascertain an up to date picture of a clients financial position Underwriting stage  None - will use Open Banking to establish clients financial position Establish the full facts around a landlords use of Government funded loans
Lloyds Banking Group TBC TBC TBC TBC
LV= TBC TBC TBC TBC
Marsden • Furloughed applicants not accepted will only review if offer expires review on case by case basis Get as much detail and information as possible
Mansfield TBC TBC TBC TBC
Masthaven TBC TBC TBC TBC
Melton TBC TBC TBC TBC
Metro

 Self Employed

• 6 months business bank statements required

Furloughed Applicants

• will require evidence from the employer.

• 50% of cash bonus, commission, overtime averaged over the last 2 years will now be used in the affordability assessment

TBC TBC  keep close to applicants and discuss any changes in income and emlpoyment
More2Life TBC TBC TBC TBC
Natwest Furloughed applicants - can consider 80% of income with proofs
Self Employed – please click here for further information
- If cases has been offered form more than 3 months will require confirmation that no changes to income have occurred
- If offer has expired the case will be re-keyed
TBC TBC
Nationwide Furloughed applicants
- Latest payslip showing the furloughed income. 
- Can consider top up from employer with relevant proofs
Self Employed
- Cases will be automatically referred through to an underwriter at DIP stage, who may request additional evidence to support the application.
When advised of a material change What potential impact the current crisis has on the sustainability of income, the self-employed occupation/trade, how important the income is to the application (i.e. is it primary/secondary) Understand the customers position, if there is additional information - such as a client diversifying/adapting their business to maintain their income - a ‘story’ can be uploaded to the case to assist the underwriter. Keep checking our website for the very latest information
Newbury - Case by if confident they will be returning to work. 
- May ask for an employment reference to validate this and will still consider 100% of salary
May require confirmation that there has been no change to financial position for any offer extension requests - No real change as the SEISS will help towards a decline in income but we will be more careful when considering the type of industry the clients are in.
- COVID will present more of an issue when looking at applications in future years
Each case is underwritten on a case by case basis.  The more information provide the more helpful it will be.
Newcastle Furloughed applicants
- 80% of income can be accepted
- Top up from employer can accepted with relevant proofs
Self Employed applicants
- Individual case by case basis
- Will review on a case by case basis
- Pipeline cases are being worked alongside the broker involved
 The following will be considered:
- Current trading status
- Current impact on ability to trade,
- Post Covid planning
TBC
Nottingham  Furloughed applicants
 • Gross income capped at 80%
 • Can consider top up from employer with relevant proofs
 
Self Employed Applicants
 • Income capped at 80% if applicant using SESIS
 • If not using SESIS income will be treated as usual
 
 Case by case Case by case Can consider Overtime, Bonuses, Shift Allowance only considered if can prove the income is sustainable and has been received throughout the Covid pandemic
One Family TBC TBC TBC TBC
One Savings Bank TBC TBC TBC TBC
Paragon TBC TBC TBC TBC
Paragon - 2nd Charge TBC TBC TBC TBC
Penrith BS Furloughed Applicants
- Employed less than 2 years no income taken
- Employed more than 2 years only 80% from government accepted –no top up accepted
- No additional income accepted
Self Employed
- Assessed on a case by case basis
- Business bank statements required
- Request confirmation of no material changes to income prior to release of funds
- If offer has expired will require most recent bank statement and payslip or business bank statement
• Where an accountant exists, advise the customer to keep the accountant informed of CV19 impact and plans over the next 6-12 months, where known
• Obtain last 3 months business bank statements …
• If there is a business plan – obtain it.
keep close contact with applicant surrounding employment sirtuations
Pepper Money Will currently not accept:

• Coronavirus Job Retention Scheme Income

• Self-Employment Income Support Scheme Income

• Applicant currently on payment holiday with existing lender
Case by case  • Self-Employed will require full business accounts alongside SA302’s  Constant contact
Platform • Accept 80% of furlough income up to max £30k p/a
• Furlough top up accepted with verification details
• No overtime, commission or bonus will be considered
• Can accept 80% SEISS
 TBC TBC TBC
Precise • Furlough income accepted - 80% of income to a maximum of £2,500 net
 • Top up income acceptable with relevant proofs
 • Self Employed receiving SESIS will be considered, landlords included
 • Bounce Back loans not accepted as income on resi cases

TBC Will request 3 month business bank statements for self employed applicants TBC
Principality Furloughed Applicants
- Will use 80% of regular income up to a max of £2500
- Can consider top up with relevant proofs
- Affordability assessed at earliest opportunity when uploading a case
- Please click here to assess affordability
- should discuss that with lender before submitting an application
- It may not be appropriate to consider an application until their affordability can be properly assessed, unless applicants can demonstrate a means of making up any shortfalls over the period of Government support.
Any concerns, please contact your Principality BDM, all of whom are still available over their mobiles and by direct email
Progressive  Furloughed Applicants
 • Not accepted
 Self Employed
 • Cases by case
applicants may be required to complete an Impact Assessment Form to ascertain if the affordability has been negatively impacted as a result of Covid-19. Last 3 months business bank statements and accountant reference Contact the Society at an early stage and provide as much information as possible.
Pure Retierment TBC TBC TBC TBC
Reliance Bank Furloughed Applicants
- Can accept 80% wages from the furlough scheme OR if their employer is topping this up to 100% of their earnings we will assess income off 100%
Self Employed Applicants
- Average of the last 2 years finalised SA302s / completed accounts submitted to HMRC for affordability and review on a case by case basis
- income is assessed at time of application
- Pipeline review completed to cover off any issues
All cases considered on a case by cases basis speak to the lender as soon as possible if issues should arise
Saffron Furloughed Applicants
- Will consider 80% of the income up to £2500 net p/a
Self Employed Applicants
- Consider industry, role and business
- May require accountants reference
Have already contacted every case in the pipeline and asked the brokers questions as to how the customer may have been effected by COVID-19 May request an accountants reference and ask further questions as to how the business may have been effected by COVID-19 continue to keep in contact with applicants
Santander Furloughed Applicants
• 80% furloughed income only considered – no additional income
• Can except top up from employer subject to relevant proofs
• If recently returned will take full basic with relevant proofs
Self-Employed Applicants
• If business is affected by Covid and income contact lender to discuss
• All cases considered on a case by case basis
• If their current income is from SEISS scheme, will assess affordability on that, and also would require 3 years SA302s to do the government calculation.
• Any amendment request to an application will ask the standard questions around whether applicants income is affected by Covid 19, if their income has reduced we will assess affordability on that.
• If a broker advises of a customer’s change of circumstances, will reassess affordability at that point.
 - Consider the nature of the self-employed business and whether it is plausible that the business can still trade and is unaffected by Covid 19.
- If the business has been affected the only income that can be evidenced at the moment will be government assistance.
- How can they evidence that the income they want to use for a mortgage is going to be at the same level as the evidence provided on historic accounts / SA302s ?
- Fully understand the business, with as much detail as possible and talk to the lenders who will guide you accordingly.
- Brokers should consider the nature of the self employed business and whether it is plausible that the business can still trade and is unaffected by Covid 19.
- If the business has been affected, whilst we are still in the pandemic we do not know the outcome for everyone, so the only income that can be evidenced at the moment will be government assistance.
- How can they evidence that the income they want to use for a mortgage is going to be at the same level as the evidence provided on historic accounts / SA302s ?
- Fully understand the business, with as much detail as possible and talk to the lenders who will guide you accordingly.
Scottish Widows Furloughed Applicants
- 80% furlough income accepted – key as basic income
- Can accept top up with correct proofs
- Bonus, Commission and Overtime income if proved sustainable
Self-employed income
- The stability of and long term history of the business within their sector
- The availability of funds to meet their fixed commitments e.g. rent/utilities
- The likelihood of returning to normal profitability/trading levels in the future if these have been impacted in recent times.
Contractor income
- Subject to case by case underwriting
Zero hours contract income
- If furloughed or is receiving a significant reduction in income case will not be considered
- If nursing bank on a zero hours contract then the usual Nursing Bank Staff policy should be followed. 
- Appeal for higher loan can be considered if proof of returning to higher salary can be provided and sufficient savings can be show to cover difference
- Minimum 3 months outgoings to support this
TBC TBC
Shawbrook TBC TBC TBC TBC
Skipton Max 60% LTV for furlough applicants if income needed to support the mortgage  • Keep lender updated regarding any changes prior to completion  All self-employed cases now require the following:

• Business Bank statements

• Accountant’s certificate
 
Keep close contact with applicant surrounding employment sirtuations
Stafford Railway TBC TBC TBC TBC
State Bank of India TBC TBC TBC TBC
Swansea Will be looked at on a case by case basis taking into account likely impact and duration of changes seen. Customers are contacted to confirm what impact (if any) has been seen and these are reviewed on a case by case basis Brokers should be ascertaining the impact of Covid 19 on clients income (and expenditure) and report as to whether income levels will return to pre-covid levels / what the client believes will be seen etc. contact lender as soon as issues arrive
Teachers will only consider once back from furlough - Income is reviewed through underwriting and referred to the lending manager if they have any concerns before moving to offer.
- Once at offer able to review if there is a material change in circumstances
- Average of last two years figures considered
- Case by case regarding employment are and sustainability of income
 - Can consider cash reserves in addition to deposit (form 0 to 6 months mortgage payments)
The Mortgage Lender Most recent payslip for employed/SA302 and trading bank statement for S/E but it is the property and wider portfolio gearing/cashflow that is the main driver Please click here to complete broker decleration form Is most recent business bank statement supportive of the declared income in terms of turnover vs expenditure? If there is a short term financial impact to income/affordability what can the customer provide to support the advice to proceed with the transaction eg access to savings to cover shortfall, confirmation of return to work date
TMW TBC TBC  TBC TBC
Tipton • Furlough income accepted

• Top up accepted with employee reference

• Self Employed accepted if can demonstrate 3 months income
 • Will re-evaluate prior to exchange  • 3 months bank statements to prove income stream

• SA302’s as usual
 Maintain contact
Together TBC TBC TBC TBC
TSB Employed -  Furloughed
New applications where customers are furloughed under the Government’s Coronavirus Job Retention Scheme will only be accepted where evidence is provided that the employer has either;
• topped up income to 100% (as per previous salary) or
• committed to ongoing employment (evidenced via confirmation from the employer).
Self-Employed
• New applications, including those where customers are receiving income from the Government Coronavirus Self-Employment Income Support Scheme, will only be accepted with three months’ business bank statements along with the usual annual evidence and will be reviewed by underwriters.
Please click here to complete the Coronavirus Income Impact Form New applications, including those where customers are receiving income from the Government Coronavirus Self-Employment Income Support Scheme, will only be accepted with three months’ business bank statements along with the usual annual evidence and will be reviewed by underwriters. TBC
United Trust Bank TBC TBC TBC TBC
Vernon All cases assessed on an individual basis and subject to the type of industry/employment For pre-offer caseslooking at cases typically at 3 months post-assessment for a re-review This is industry specific. For customers still trading can consider with an explanation from the customer or an accountant’s projection. TBC
Vida Home Loans Paused Lending Paused Lending Paused Lending Paused Lending
Virgin/Clysdale Furloughed applicants and Self-Employed applicants who have requested SESIS will not be accepted Where an application has been submitted and this income is required, the application will be put on hold until the customer returns to employment and can evidence that their income has returned to pre-furlough levels. Self-employed customers will also need to provide their last 3 months business bank statements to evidence continued turnover. The changes to our affordability policy do not impact applications received before Friday 17th April 2020, which will continue to be assessed on a case by case basis.
West Brom TBC TBC TBC TBC
Zephyr Home Loans TBC TBC TBC TBC

Lender contact options for customers and brokers during the COVID-19 pandemic

 Contact options: Last updated 19/05/2020 -10:30

Lender payment holidays
Lender  Customer Contact options (with details) Broker Support Options (with details)

L = Live chat, E = E-mail, T = Telephone, B = Branch

L = Live chat, E = E-mail, T = Telephone, B = BDM
Accord T,E Please click here to use the live chat facility
Aldermore T, E, BDM Please click here to contact your local BDM
Bank Of Ireland/Post Office T Please call 0345 266 8928 or click here to contact your local BDM
Barclays TBC Please call 0345 073 3330 option 1
Bath BS T,E,B & L Please call 01225 475702 or click here to use Live Chat
Bluestone T & E Please click here to contact your local BDM
Buckinghamshire T, E Please call 01494 879500 or click here to email
Cambridge T Contact on 0345 601 2744
Central Trust TBC Please click here to visit the adviser portal
Chorley E&T Please call 01257 235001
Clydesdale T  Please click here to contact your local BDM
Coventry T, E  Please call 0800 121 7788 or click here to contact your local BDM
Cynergy Bank TBC TBC
Coutts T & E Please call 02007 957 2003 or click here to email
Dankse Bank TBC TBC
Darlington E,T Please click here to contact your local BDM
Digital Mortgages T,E Please call 0333 399 0055 or click here to email
Dudley E, T, B Please call 01384 489195 of click here to email
Earl Shilton B, T, E Please click here to log into the portal to request contact
Family BS T, E Please call 01372 744155 or click here to email
First Trust E Please call 07788360668 or click here to email
Fleet T Please click here to use the live chat facility
Foundation T Please click here to contact your local BDM
Furnace T Please call 0800 988 1561
Gatehouse Bank TBC Please click here to contact your local BDM
Halifax TBC  Please click here to contact your local BDM
Hanley E, T, B Please call 01782 255 000 or click her to use the live chat facility
Harpenden E, B & T Please click here to contact your local BDM
Hinckley & Rugby BS TBC Please click here to request a call back
Hodge Lifetime Please call 0800 731 4076 Please click here to contact your local BDM
Hodge BTL TBC Please call 029 2080 3061
HSBC TBC Please click here to use the Live Chat facility
Interbay TBC Please click here to email
Investec TBC TBC
Ipswich BS TBC Please call 0330 123 1073 or click here to email
Kensington L, E, T Please call 03444 99 00 11 or click here to email
Kent Reliance E, T, B Please click here to use the Live Chat facility
Keystone TBC Please call 0345 148 9086
L&G Home finance TBC Please click here to contact your local BDM
Landbay T & E Please call 020 7096 2700 or click here to contact your BDM
Leeds BS L, E, T Please click here to contact your local BDM
Leek United E, B, T Please call 01538 714089 or click here to email
LendInvest TBC Please call 020 3846 6838 or click here to email
Lloyds Banking Group T, E Please call the below:   Halifax - 0345 030 6253  BM - 0345 850 5000 Scottish Widows - 0345 845 0110
LV= E Please click here to email
Marsden E, T, B Please call 01282 440583 or click here to email
Mansfield E Please click here to email
Masthaven TBC Please click here to contact your local BDM
Melton E, T Please call 01664 414144
Metro E, T, B Please click here to email
More 2 Life TBC Please call 03454 500 151 or click here to email
Nationwide E, B Please click here to use the Live Chat facility
Newbury E, T, B Please call 01635 918 000 or click here to email
Natwest T,E Please click here to use the Live Chat facility
Newcastle T, E Please click here to use live Chat facility
Nottingham E, T, B Please click here to use live Chat facility
One Family TBC TBC
Paragon E, T Please click here to email
Paragon  - 2nd Charge TBC Please click here to email
Penrith BS E, T Please call 01768 863675 or click here to email
Pepper Money E Please call 03333 701101 (option 4) or click here to email
Platform T, E Please click here to contact your local BDM
Precise T Please click here to email
Principality T, E Please click here to email
Progressive Branch Please click here to contact your local BDM
Pure Reteirment TBC TBC
Reliance Bank T, E Please click here to email
Saffron TBC Please click here to use the Live Chat facility
Santander T T & L
Scottish Widows TBC Please call 0345 845 0110 only for urgent exchange or completion
Shawbrook TBC Call 03456007681 or click here to email
Skipton L, E Please click here to use the Live Chat facility
Stafford Railway T Please click here to contact your local BDM
State Bank of India Paused lending Please click here to contact your local BDM
Swansea T, E, B Please click here to email
Teachers E, T Please click here to contact your local BDM
The Mortgage Lender T Please click here to contact your local BDM
TMW E, B Please click here to use the Live Chat facility
Tipton T, E Please call 0121 521 4000 or click here to email
Together T, E Please call 0161 933 7100 or click here to email
TSB L & E Please click here to contact your local BDM
Untied Trust T,E https://www.utbank.co.uk/broker-zone/Please click here to log in tothe broker hub
Vernon T, E Please click here to email
Vida Home Loans T, E Please call  or click here to email
Virgin T, E, L Please click here to contact your local BDM
West Brom TBC Please click here to email
Zephyr Home Loans E Please click here to email
Please click here to use the Live Chat facility
Please click here to use the Live Chat facility
Paused lending
United Trust Bank

Which lenders have made product changes in light of the COVID-19 pandemic?

Please see the following document for current changes: PDF file: Twenty7tec Product Changes PDF size: 480KB  

Last updated: 28/05/2020

Do lenders have a dedicated page or any advice about COVID 19?

We have reached out to our lender panel to ask what content and resources they have developed to help our adviser members. Please see the table below for links to their relevant pages.

Last updated: 09/04/2020

Lender COVID 19 updates and resources Useful tools and tips
Accord

Accord have launched a new Growth Series COVID-19 hub page. This resource brings together all the Growth Series content aimed at helping you and your clients with business, finance and mortgage concerns – and all in one handy place.

https://info.accordmortgages.com/covid19

You can access existing Growth Series content relevant to the current environment.  There’s also  new content specifically created for the pandemic when you can’t meet clients face to face.  View all of this and more by signing up to the Accord Growth Series.

https://info.accordmortgages.com/covid19

Aldermore

Please visit our dedicated COVID-19 page for Brokers.

https://intermediaries.aldermore.co.uk/media/4711/covid19-broker-qas.pdf

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Co-operative Bank Brokers can view our COVID 19 mortgage customers page, which can help them assist their clients who have a mortgage with us:
https://www.co-operativebank.co.uk/news/2020/coronavirus-support-mortgage-payment-holidays
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Coventry Building Society

Please visit our dedicated COVID-19 page that details lots of information about Payment Holidays, Offer Extensions and changes to criteria:

https://www.coventrybuildingsociety.co.uk/content/dam/cbs/intermediary-static/Coronavirus-Support-Page.html

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Foundation Homeloans

We want to keep brokers informed on how we are responding to Covid-19. We have created an FAQs page where hopefully all questions will be answered:

https://www.foundationforintermediaries.co.uk/contact-us/covid-19-faqs/

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Gate House Bank Coronavirus (COVID-19) support for customers (including Q&A) can be found here: 
 
 https://gatehousebank.com/news/coronavirus-support-for-customers
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Harpenden Building Society Our FAQ's page includes content for savers, borrowers and intermediaries. It gives details on our current operating position and what we are doing to help brokers during this time:
https://www.harpendenbs.co.uk/about-us/advice-regarding-coronavirus/
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Hodge Bank https://hodgebank.co.uk/intermediaries/news/how-were-reducing-the-impact-of-covid-19/

Here is a link to our fraud page which brokers can use as a tool to discuss fraud/scams with customers:

https://hodgebank.co.uk/fraud-spotting-it-and-keeping-yourself-safe/

Leeds Building Society All up to date information on covid 19 is on our website:
www.leedsforintermediaries.co.uk
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LendInvest

Please see our dedicated COVID-19 page for updates:

https://www.lendinvest.com/help/covid-19/buy-to-let/

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Nationwide We have developed a Coronavirus page which provides updates on various topics/policies, such as service updates, payment holidays, valuations and criteria changes:
https://www.nationwide-intermediary.co.uk/important-updates
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Pepper Money We continue to deliver business as usual and have compiled some FAQ’s related to COVID-19 to help update brokers regularly: 
https://www.pepper.money/intermediary/resources/knowledge-centre/covid-19-update
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Principality  Information on our amended contact points, clients payment holidays, and Covid19 specific FAQ’s: 
https://www.principality.co.uk/en/coronavirus
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Swansea Building Society

We have a dedicated website section for mortgage brokers / intermediaries which highlights the Society’s mortgage products and services and a dedicated news section where you can see any changes to the Society’s products / lending criteria along with a call me back / request an ESIS functionality. You don’t need to register to use the site either! Please click below:


https://swansea-bs.co.uk/broker-zone/swansea-intermediaries

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The Intermediaries Family Building Society

Coronavirus – How we can support you:

https://intermediaries.familybuildingsociety.co.uk/news-product-updates/article/2020/03/18/how-we're-responding-to-coronavirus

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The Mortgage Works We have developed a Coronavirus page which provides updates on various topics/policies, such as service updates, payment holidays, valuations and criteria changes:
https://www.themortgageworks.co.uk/important-updates
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The West Brom for intermediaries Our help and support page provides the information and updates brokers need regarding information on COVID-19
www.wbfi.co.uk
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Together Money Although aimed at our customers, this page may help brokers understand more about how we can help their clients in these difficult times:
https://togethermoney.com/coronavirus/
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Vernon Building Society Our Covid 19 updates are via this link on our website:
 
 https://www.thevernon.co.uk/covid19_update
 
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Is there any support for Businesses?

For the latest information surrounding support for businesses from the government, please click here: PDF file: Covid-19 government support for businesses PDF size: 211KB  

Last updated: 06/04/2020

What is the AMI response to issues that have arisen due to the COVID-19 pandemic?

To view the AMi's response to FAQ’s, please click here.

Last updated: 07/04/2020

Will I still be able to contact MSS?

Yes, advisors will still be able to contact MSS via phone, live chat and email.

Will I still be able to access help with lender criteria?

Yes, SmartrCriteria will remain available 24/7. If further help is required please contact the MSS team.

How can I get support?

Contact the MSS team on live chat or via phone.

What will happen if the office closes?

The MSS team is equipped with everything they need to work from home, therefore will still be available through the usual methods.

Can I still contact my Relationship Manager?

Yes, absolutely. Face to face meetings will only take place where absolutely necessary and where  all parties confirm they are symptom free, not self-isolating and happy to go ahead. Our Relationship Managers will still be contactable over the phone and via email between normal business hours.

I have a procuration fee/commission enquiry, can I still contact the helpline?

Although the Agency Enquiry team will not be able to take phone calls whilst working at home, they will be able to deal with all procuration fees and general commission enquiries via email from 9am till 5pm each day.  The team is available at agency.enquiries@landg.com

Will I still be able to claim my Procuration Fees?

Although the Agency Enquiry team will not be able to take calls whilst working from home, the proc fee claim process will remain business as usual.

If you are not doing so already you can claim your proc fees online via ClubHub, free of any charges.

Will there be delays in getting my proc fees paid?

The Mortgage Club will continue to work with our lender partners to minimise impact as much as possible. In the mean time we offer a unique payment method that allows you to be paid your proc fees on exchange rather than waiting for completion.

If you would like to know more about this, please call the MSS team.

Are Mortgage Club events later in the year still going ahead?

After reviewing the ongoing Government advice, we have made the decision to cancel all our remaining spring roadshows. All registered delegates will be issued a notification of this decision. We are currently working on rescheduling all the remaining spring roadshows to take place in the autumn, and will announce details of these rescheduled events shortly.

Are the Mortgage Club Awards still going ahead?

This year’s awards have been rescheduled to Tuesday 8th December. Guests of the Mortgage Club will be individually contacted by the team to confirm this new date.

All other firms who have purchased their own tables for the event will be contacted shortly by Ae3 Media, our organisational partner for the awards.

Talking to your clients about protection

In this current situation it is even more important to ensure your clients have considered all their protection needs. Taking the time to have those much needed conversations about life insurance, income protection and other protection needs is key, not only for new clients but any of your existing clients as well.

In uncertain times, we would like to offer two certainties: our claims approach will always be fair and thorough, paying all valid claims, and our purpose of supporting our customers in some of the most difficult times in their lives will never change.

For regular updates from our Legal & General Insurance business regarding COVID-19, please click here.