Mortgage Club: COVID-19 update
During this very difficult time, we want to reassure all our Mortgage Club Members that we will continue to support you while we all deal with the current developments of the Coronavirus.
Safety of our colleagues, members and business partners is absolutely key, and, in that context, we want to ensure that your business is impacted as little as possible when dealing with us.
Below you can find some frequently asked questions about what we are currently doing to minimise impact on our Club Members. If you still have concerns or questions after reviewing the FAQ’s, please contact our Mortgage Support Services team on 01226230504 or via the Live Chat on our website.
FAQs
Which lenders are offering payment holidays for customers affected by COVID-19?
Payment Holidays
| Lender | Current Stance | Process | Product Transfers allowable? | Change to Interest Only |
|---|---|---|---|---|
| Accord | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here for more information | Yes | Case by case |
| Aldermore | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here for more information | No | Yes |
| Ahli United | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here and complete the online form for a call back |
TBC | TBC |
| Bank Of Ireland/Post Office | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here and complete the online form for a call back |
TBC | Yes |
| Barclays | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to complete the online form | Clients can switch to a different rate during a payment holiday. | Case by case |
| Bath BS | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here or use to the online live chat facility to request
|
Yes | Yes |
| Beverley BS | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please call 01482 881510 or click here to request a call back |
N/A | TBC |
| Bluestone | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here for more details | N/A | N/A |
| BM Solutions | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 0345 300 2627 Option 5, Option 2, Option 1 (specific to payment holiday) | TBC | No |
| Buckinghamshire | Yes, 3 month payment holiday available for customers affected by Coronavirus | No | Yes | |
| Cambridge | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please call 0345 601 3344 to discuss |
Yes | Will consider each application |
| Central Trust | Yes, 3 month payment holiday available for customers affected by Coronavirus |
No | No | |
| Chorley | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Case by Case | Case by Case | |
| Clydesdale | Yes, 3 month payment holiday available for customers affected by Coronavirus | TBC | TBC | |
| Coventry | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here to complete the online form to request a call back |
Yes | No |
| Cynergy Bank | Yes, 3 month payment holiday available for customers affected by Coronavirus |
TBC | TBC | |
| Coutts | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please ask your client to contact the Banker who is their direct contact |
Yes, no excecution only | Yes, case by case |
| Danske Bank | TBC |
TBC |
TBC | TBC |
| Darlington | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here to email - title email 'Payment holiday' and provide all account details |
Case by Case | Case by Case |
| Digital Mortgages | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here for more information | No | No |
| Dudley | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call: 01384 231414 or click here to email. | No | No |
| Earl Shilton | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 01455 844422,or click here to request a call back | Customer can extend existing product | Yes |
| Family BS | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request a call back | Yes | Yes |
| First Trust | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 02890821670 or click here to email | Yes | Yes |
| Fleet | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here for full details | N/A | N/A |
| Foundation | Yes, 3 month payment holiday available for customers affected by Coronavirus | Applicant to call - 0344 770 8030 | N/A | TBC |
| Furnace | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here for more details | TBC | TBC |
| Gatehouse Bank | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request a call back | N/A | Case by Case |
| Halifax | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request a call back | Yes, can be requested during payment holiday | No |
| Hanley | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 01782 255000, option 6 or send this form | Yes | Yes |
| Harpenden | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 01582 463133to discuss this further | Yes | Yes, as long as normal term date can accommodate PT rates, then the client can continue |
| Hinckley & Rugby BS | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request a call back | Yes | Case by Case |
| Hodge BTL | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to email or call 0800 138 9109 to discuss | No | Yes |
| Hodge | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here for more details | No | No |
| HSBC | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here to request payment holiday | Yes | Case by Case |
| Interbay | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here to email | Yes | Refer - most cases with Interbay will be IO |
| Investec | TBC | TBC | TBC | TBC |
| Ipswich | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here to email or call 0330 123 0773 to discuss | TBC | Case by Case |
| Ipswich BS | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to email or call 0330 123 0773 to discuss | TBC | TBC |
| Kensington | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 0333 300 0921 to discuss further | Apply as remortgage | Case by Case |
| Kent Reliance | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request a call back | Yes | No |
| Keystone | TBC | TBC | N/A | TBC |
| L&G Home finance | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here for more details | N/A | N/A |
| Landbay | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please call 0330 053 6825 to discuss further | No | No |
| Leeds BS | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here for more information | Yes | TBC |
| Leek United | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please call one of the following numbers - Consumer 0808 169 6680 Brokers 0808 281 9309 |
Yes | Case by Case |
| LendInvest | Not Applicable | |||
| Lloyds Banking Group | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Halifax - Please click here to request holiday BM Solutions - Please call 0345 300 2627 Option 5, Option 2, Option 1 (specific to payment holiday) Scottish Widows - Please call 0800 001 5145
|
Yes | Yes |
| LV= | Not Applicable |
Not Applicable |
Not Applicable | Not Applicable |
| Marsden | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 01282 440 500 to discuss | Case by case | No |
| Mansfield | Yes, 3 month payment holiday available for customers affected by Coronavirus |
please call 01623 676340 or click here to email | TBC | TBC |
| Masthaven | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here and complete the online form | Yes | Yes |
| Melton | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 01664 414141 to discuss | Yes | Yes |
| Metro | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 0345 319 1200 to discuss further | Yes | Yes |
| More2Life | Not Applicable | Not Applicable | Not Applicable | Not Applicable |
| Natwest | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request payment holiday | Yes, once payment holiday has been completed | TBC |
| Nationwide | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request payment holiday | Yes | Case by case |
| Newbury | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 01635 555 700 to discuss further | Yes | Yes |
| Newcastle | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to discuss further | Yes | Case by Case |
| Nottingham | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to email using the heading Covid 19 Payment Holidays and include all mortgage account details | Yes | Case by case |
| One Family | TBC | TBC | Not Applicable | TBC |
| One Savings Bank | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request a call back | Yes | No |
| Paragon | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to email with the heading Covid 19 payment holiday and include full mortgage account details | N/A | N/A |
| Paragon - 2nd Charge | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here for further information | N/A | N/A |
| Penrith BS | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here to email or call 01768 863675 (option 1) to discuss further | No | TBC |
| Pepper Money | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 03333 701 101 or click here to discuss further | No | No |
| Platform | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here for further information | Yes | Case by Case |
| Precise | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here for further information | Yes | TBC |
| Principality | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here and complete the online form | Yes | No |
| Progressive | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request a call back | Yes | Yes |
| Pure Retierment | TBC | TBC | Not Applicable | TBC |
| Reliance Bank | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to email. Customer to email with name, postcode, account number and circumstance | No | Case by case |
| Saffron | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here for more information and to complete the online form | N/A | Case by Case |
| Santander | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request payment holiday | Yes | No |
| Scottish Widows | Yes, 3 month payment holiday available for customers affected by Coronavirus | please call 0800 001 5145 to discuss further | Yes, this can be requested during a payment holiday | No |
| Shawbrook | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request a payment holiday or call 0344 892 0155 to discuss. | No | No |
| Skipton | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to email and provide mortage account number and best number for return contact | N/A | Case by case |
| Stafford Railway | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 01785 223212 option 1 to discuss | No | Yes |
| State Bank of India | TBC | TBC | Not Applicable | TBC |
| Swansea | Yes, 3 month payment holiday available for customers affected by Coronavirus | Applicants to call 01792 739110 to discuss to click here for more information | Case by case | Case by case |
| Teachers | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please call: 0800 378669 or click here to email. Each case reviewed individually
|
Case reviewed individually. Contact lender |
Case reviewed individually. Contact lender |
| The Mortgage Lender | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 0344 257 0427 and speak to the dedicated staff to discuss this | N/A | N/A |
| TMW | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request payment holiday | Yes | Case by case |
| Tipton | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request a call back | Case by case | Case by case |
| Together | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request a call back | Yes | No |
| TSB | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request payment holiday | Yes, this can be requested during a payment holiday | Case by case |
| United Trust Bank | Case By Case | Please click here to email to request call back | Not Applicable | TBC |
| Vernon | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please call 0161 429 4306 to discuss | Yes | Yes |
| Vida Home Loans | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here to request a payment holiday or call 0344 892 0155 to discuss. | No | Yes |
| Virgin/Clysdale | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here for further information | Yes | Case by case |
| West Brom | Yes, 3 month payment holiday available for customers affected by Coronavirus | Please click here for further information | Yes | TBC |
| Zephyr Home Loans | Yes, 3 month payment holiday available for customers affected by Coronavirus |
Please click here for further information | N/A | N/A |
How are lenders considering applicants either exiting or extending payment holidays?
This information is now located within SmartrCriteria
Please click here to find out more and register
What criteria / underwriting changes have lenders made as a result of the COVID-19 pandemic? (e.g. offer validity, valuations, ID&V)
| Lender | Offer Validity Changes | Electronic ID&V | Valuations |
Criteria Changes (see SmartrCriteria for full details) |
|---|---|---|---|---|
| Accord | Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. If the lender search fails, a photo of the passport or driving licence will suffice |
AVM’s |
- No missed payments secured or unsecured in last 24 months, - No new defaults registered in last 6 years, - No new CCJ's registered in last 6 years and must be satisfied - Debt con capped at £50k OR 10 debts - Max val £2million - Max LTV 90% Resi FTB Only - 85% otherwise - Max LTV 80% BTL |
|
| Ahli United | TBC | TBC | TBC | |
| Aldermore | Allow electronic ID&V, using a system that checks application data against a variety of public databases.Lender does not require a broker to ceritfy they have seen original documents If this does not pass the expected threshold then proof of identity and residency, as appropriate, will be required. |
Desktop’s |
- NO HMO or MUB - No help to buy |
|
|
Bank Of Ireland/ Post Office |
yes, 3 months | Allow electronic ID&V | Drive By Valuations - Residential 85% LTV - BTL – 75% LTV |
See furlough questions for more information |
| Barclays | Yes, upto 6 months | Electronic ID&V not accepted. certified copies of the documents must be provided | AVM’s - Resi 80% LTV - BTL 60% LTV |
- No lending in NI - London HTB scheme is restricted to 55% LTV |
| Bath BS |
No change |
Electronic ID&V not accepted. | Desktop - 70% LTV |
N/A |
| Beverley BS |
TBC |
TBC | AVM’s - 75% LTV |
Remortgage business only |
| Bluestone | Paused lending | Paused lending | AVM’s - 75% LTV - Max Property Value £600k - Max Loan £500k |
- Ignore all Defaults & CCJs registered 3 years ago, even if outstanding - Allow one satisfied default registered in the last 3 years with no monetary value limit - Ignore all CCJs & Defaults under £300 - Up to 2 missed payments per unsecured credit in the last 6 months - Minimum 1 years self-employed - Use the latest years accounts for affordability - Consumer BTL & first time landlord accepted |
| BM Solutions | Yes, 3 months | LBG sign off each individual ID&V provider before they no longer require documents to be certified or provided | AVM’s - 75% LTV Desktops - 75% LTV Physical valuations available on all other cases |
N/A |
| Buckinghamshire | Case by case | Electronic ID&V not accepted. | AVM’s - 70% LTV |
- Max 80% LTV - Min Loan £25k |
| Cambridge |
Will extend offers by up to 3 months |
Allow electronic ID&V through Digidentity. In all other cases lender requires copy of the passport or driving licence | AVM’s - Resi Remo £ for £ only - Max 75% LTV |
Residential Mortgages - Standard Fixed and Discounted mortgage range: - Maximum loan size - £2m - Maximum LTV - 80% - No restrictions on the property value Buy to Let Mortgages - Standard and Expat mortgage range: - Maximum loan size - £750k - Maximum LTV - 75% |
| Central Trust | No | Lender requires broker to see and verify original documents | AVM’s - 75% LTV - Max £50k Loan |
Applicants who are employed or self employed in the sectors adversely affected by the current pandemic are no longer acceptable. E.g. Travel, Retail, Hairdressers, Entertainment/Leisure, Hospitality and construction |
| Chorley |
Extending by 3 months |
Desktop valuations now accepted on the following: • Resi Purchase and Remo up to £500k – max LTV 80% • BTL Purchase and Remo up to £500k – max LTV 75% • All loans over £500k – max LTV of 60% • Max Property Value of £1m outside M25 or £1.5m inside M25 • Maximum loan of £750k Any cases that sit ouside of this will require a physical valuation and will be held until this can be completed |
Desktop’s - Resi Max 80% LTV - BTL Max 75% LTV - Loans over £500k - Max 60% LTV - Max Property Value £1.5m - Maximum loan of £750k |
Max 80% LTV |
| Clydesdale | No Change | desktop valuations to be carried out on all cases | Desktop’s - Resi Purchase – 65% LTV - Resi Remo – 75% LTV - BTL – 60% LTV |
Max LTV 85% |
| Coventry |
Allow electronic ID&V, Lender does not require broker to certify original documents for ID&V purposes. |
Allow electronic ID&V | AVM’s & Digital Valuations - Resi Flats – 75% LTV - Resi Houses – 85% LTV - Resi loans higher than £1m - 65% LTV - BTL Flats – 65% LTV - BTL Houses - 75% LTV - BTL loans higher then £1m - 50% LTV Physical valuations available on all other cases |
|
| Cynergy Bank |
TBC |
TBC | TBC |
TBC |
| Coutts |
Offer letters valid for 6 months with the option to extend for a further 3 months |
Allow electronic ID&V, eKYC will be the primary verification of a UK client’s ID | Desktop’s - Properties under valuation of £10m Physical valuations available on all other cases on a case by case basis |
• Max LTV 85% |
| Dankse Bank | TBC | TBC | TBC | TBC |
| Darlington | Case by Case | Broker must obtain the foillowing ID information by email: • A scan or photo of acceptable proof of ID and proof of address documents. • Photo of themselves holding their ID and proof of address documents facing the camera. • And, a close-up photo (selfie) of their face for ID verification. |
Desktop’s - Resi Purchase – 75% LTV - Resi Remo or FA – 85% LTV - BTL Remo - 70% LTV |
Max 80% LTV resi, Max 70% LTV BTL, London based cases Max 75% LTV house and 60% flats |
|
Digital Mortgages |
TBC | Allow electronic ID&V through Digidentity. In all other cases lender requires copy of the passport or driving licence | No Valuations | Max LTV 75% Remortgages only |
| Dudley | Paused Lending | Paused Lending | Paused Lending | Paused Lending |
| Earl Shilton | No change | Electronic ID&V not accepted. | Desktop’s - 60% LTV |
- Max 85% LTV |
| Family BS | No change | Allow electronic ID&V | Desktop’s - Houses and apartments - 60% LTV |
Max 60% LTV upto £500,000 property val, Max 50% LTV up to £750,000 property val, Houses only |
| First Trust | No change | Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. | No Valuations | No Change |
| Fleet | No change - 3 months | Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. | Physical valuations available on all cases | Max 75% LTV |
| Foundation | Physical valuations available on all cases | • Maximum LTV for both residential and Buy to let will be 80% • ICR for both individual and ltd company will be increased to 145% • We are still lending to FTL’s • Short Term let No longer available |
||
| Furness | TBC | TBC | Desktop’s - Resi – 75% LTV - Max loan £500k - Max property value £1m |
Max 85% LTV |
|
Gatehouse Bank |
Home Purchase Plan and Buy-to-Let offers by 30 calendar days - if longer is needed this will be treated case by case | No changes - all certified ID is still electronically uploaded directly onto the Bank's application portal | Desktop’s - 65% LTV |
- Max 75% LTV in England - No HMO Lending - Max 70% LTV MUFB in England |
| Halifax | yes, 3 months | LBG sign off each individual ID&V provider before they no longer require documents to be certified or provided | AVM’s - 75% LTV Desktops - 75% LTV Physical valuations available on all other cases |
- Max LTV 80% Purchase. - Max 85% Remortgage |
| Hanley | Case by Case | Electronic ID&V not accepted. Can accept 'selfie' of the applicant holding the ID |
AVM's -70% LTV |
N/A |
| Harpenden | No change | We currently rely on the broker as the principle agent in respect of certifying ID&V – however, we are cognisant of the difficulties this can present at this time and will work with all brokers who require some flexibility with this process. | No Valuations | Lender confirmed, no changes made |
|
Hinckley & Rugby BS |
No changes, offers still valid for 6 months. |
Electronic ID&V acceptable. Require certified ID if online checks fail. | Desktop’s - 60% LTV - houses and flats up to 6 storeys |
Minimum loan amount now £100k |
| Hodge BTL |
Will extend up to 3 months on a case by case basis |
Electronic ID&V acceptable. Require certified ID if online checks fail,please contact BDM should this occur | Paused Lending |
Paused Lending |
|
Hodge |
Yes - contact us when offer validity has 2 weeks remaining |
Electronic ID&V acceptable. Require certified ID if online checks fail,please contact BDM should this occur | AVM’s - 60% LTV Physical valuations available on all other cases |
- Max 70% LTV (55+ & RIO) |
| HSBC | Yes | AVM, Desktop available up to 90%. Where a physical valuation is still required these cases will be held. (properties must be valued between £100k and £2m to be acceptable for AVM) |
AVM & Desktop’s all other cases |
- Zero Hour contracts subject to profession, 12 months history - Zero hour - secondary income only |
| Interbay | Case by case | TBC | Desktop’s - 70% LTV - Max loan £1m Physical valuations available on all other cases |
- Min loan £100k - Max loan £3m -Portfolio landlords and HMO remo accepted |
| Investec | TBC | TBC | Physical valuations now available | Max 75% LTV |
| Ipswich BS | Yes - 3 month extension | 1. Brokers will be able to provide documents uncertified 2. Lender will run Docs through Call Validate alongside a check on Bank account details to pass KYC. 3. Call Validate 3DQs can be used as final anti-impersonation check 4. If client fails checks then original docs will still be needed. |
Physical valuations now avalliable | - Resi max LTV 80% up to max loan £500k - Resi Max LTV 80% up to max loan £750k - Later Life Max LTV 75% - BTL, Ex-Pat BTL, Self-Build and Holiday Let not lending |
| Kensington | Case by Case | Allow electronic ID&V | AVM & Desktop’s - 70% LTV Physical valuations available on all other cases |
- Resi Max 85% LTV |
| Kent Reliance | TBC | TBC | Desktop’s - 70% LTV - Max loan £750k Physical valuations available on all other cases |
- Max loan size of £360k |
| Keystone | TBC | Mobile App from LexisNexis Risk Solutions named IDU to verify the applicant’s identity against their Passport or Driving license instantly without having to leave the house. | Physical valuations now avalliable | TBC |
|
L&G Home finance |
TBC | TBC | Desktop’s - 95% of valuation used |
TBC |
| Landbay | No - case will be withdrawn as valuation is required to enable an offer to be extended | TBC | Physical valuations now avalliable | - Max LTV 75%, - Max loan size £1m |
| Leeds BS |
Yes - 3 month extension |
Allow electronic ID&V . Only requires certified original supporting documentation in relation to ID & V when an electronic search has failed. | Desktop’s & AVM’s - Resi – 85% LTV - Resi - Max loan £1m - BTL – 70% LTV - BTL – Max loan £1m |
- No overtime, bonus, commission, or shift allowances (including guaranteed payments). - Maximum of 5 bedroom for standard BTL, - Newbuild Max LTV - Resi- 80% Houses & 75% Flats, BTL – 65% Houses & 60% Flats - Holiday Let’s and all HMO products have now been withdrawn - Bonus, overtime, shift allowance, commission, Zero Hour Contracts – Key workers only - Max Resi LTV 85% |
| Leek United |
Offers remain valid for 6 months. Any requests to extend a Mortgage offer will be reviewed on a case by case basis. |
Allow electronic ID&V . Only requires certified original supporting documentation in relation to ID & V when an electronic search has failed. Proof of income does not need to be original/certified and can be photocopied/scanned. | Desktop’s - Resi – 80% LTV - BTL – 65% LTV |
Flats & Newbuild not accepted No Interest Only |
| LendInvest | TBC | TBC | No Valuations | - Max LTV 75%, - No first time landlords, - Max valuation £750k |
| LV= |
case will be offered a maximum of 3 times on rate the application was submitted on. |
Scanned ID and Apps are fine to be sent to: newbusiness.equityrelease@lv.com | Desktop and Physical Valuations - Please click here for more info |
Lender confirmed no changes made |
| Marsden | Case by Case | If an adviser can undertake their own Electronic ID checks they can include a copy of the pass results within the application. Internal checks will be undertaken and if a pass result is obtained no further information would be required. For advisors who do not have an electronic ID checks, or the Electronic ID check is a fail result, they would need to submit proof of certified ID and Address if a face to face interview undertaken or alternatively where an advisor has not seen the client face to face a facetime screenshot of the actual applicant/s including their IDVA Documents, ie a screenshot of face and open passport details and then a screenshot of current bill for address checks. |
AVM’s - 60% LTV - Max value £1m Physical valuations available on all other cases |
• Repayment 85% LTV • Interest only and later life 60% LTV • ExPat resi 85% LTV • ExPat BTL 65% LTV |
| Mansfield | Case by case | Certified documents required |
Desktop’s |
- Max LTV BTL 65% - Max LTV Resi 80%, - Removed Holiday Lets |
| Masthaven | TBC | Under Review | AVM - 65% LTV - Second charge – Max loan £150k - Resi - Max loan £350k - BTL – Max loan £350k |
• Max 75% LTV 1st Charge • Max 70% LTV Bridging and 2nd Charge |
| Melton | Yes | Electronic ID&V not accepted. | Desktop’s - 80% LTV Physical Valuations avaliable on all other cases |
• No Self-Build No Shared Ownership and BTL products • Max 80% LTV • New Build Flat Max 60% LTV |
| Metro | TBC | Electronic ID&V not accepted. Must provide certified original documents. | Digital Valuation’s - 80% LTV - Max valuation £3m Physical valuations available on all other cases |
-Bonus/Commission/Overtime – 50% 2 year average - As evidence, we will require the last 2 years P60's - Accepted for own and for dependent relatives use - Maximum 90% LTV (£4£ remo only) - Max age 80 |
| More 2 Life | Yes for purchase cases - case by case in other situations | TBC | Physical valuations available on all cases | Lender confirmed, no changes made |
| Natwest | yes, 3 months | Lender will allow electronic ID&V to be used without the need for origianl documents to be verified. If Natwest can not verify the customer, then a copy of an original document, such as a passport is required | Desktop’s - 80% LTV - Max valuation £3m Physical valuations available on all other cases |
Can consider debt con if 1 payment has been made during payment holiday |
| Nationwide | Yes - 3 month extension | Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. | physical valuations available on all cases | • Max LTV 85%. • Bonus, Overtime & Commission case by case for key workers only • Zero Hour Contract case by case for key workers only 90% LTV avaliable but only to apps not on or have been on furlough schemes |
| Newbury | Yes - please email to request | Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. | AVM’s - 60% LTV - Resi, BTL & Shared Ownership |
- Min 2 years self employed/PAYE/Contractors |
| Newcastle | Yes | AVM and desktop valuation to be completed in all cases except the folowing: Owner occupied properties, purchase or remortgage up to 80% maximum LTV Buy to let properties, purchase or remortgage up to 75% maximum LTV Inside the M25 up to £2 million Outside the M25 up to £1 million |
AVM’s - 60% LTV - Resi, BTL & Shared Ownership |
N/A |
| Nottingham | No change | Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. | AVM - Resi - 75% LTV - BTL – 65% LTV |
No Self Build |
| One Family | TBC | Will allow a case to complete without an applicants signature - please click here for more information of what is required | Desktop’s - 90% of valuation used |
- No New build property (built within last 24 months) - No Age restricted properties - No Properties above or adjacent to commercial premises |
| Paragon | No change | Allow electronic ID&V | AVM’s - 75% LTV - Ltd company BTL and self-contained properties |
No student lets |
|
Paragon - 2nd Charge |
TBC | Allow electronic ID&V | AVM’s - 70% LTV - Max loan £1m |
- Max LTV 75%, - Min loan £20k |
| Penrith BS | Yes, 3 months | EID & V not acceptable | No Valuations | - No Holiday Let, ExPat Resi & BTL, Foreign Currency - No Self-build / renovation - Max LTV 70%. |
| Pepper Money | No change - 3 months | TBC | Physical valuations available on all cases | - No BTL purchases - No Let To Buy remortgages |
| Platform | yes, 3 months | Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. | Physical valuations available on all cases | • Max 90% LTV Resi • Max 80% & New Build Houses • Max 75% LTV New Build Flats • Max 60% LTV BTL • No Additional income • No Help to Buy |
| Precise | TBC | Broker must obtain the foillowing ID information by email: A scan or photo of acceptable proof of ID and proof of address documents.Photo of themselves holding their ID and proof of address documents facing the camera. And, a close-up photo (selfie) of their face for ID verification. If the advisor has access to the following systems then they can submit the search that has been completed as proof of ID - Amqus, TransUnion, Credas, OnFido, LexisNexis, TrustID, Yoti | Desktop’s - 70% LTV - Max loan £750k Physical valuations available on all other cases |
HMO and HMUupto 6 beds |
| Principality | Yes, automatic 3 month extention | Lender does not expect brokers to have seen the original documents themselves, but they must have completed appropriate checks regarding the clients likeness and authenticity. | Desktop’s - Max 80% LTV Physical valuations available on all other cases |
No flats, newbuild, shared ownership/equity or Help to buy |
| Progressive | No change | Can accept uploaded documents | Drive By - 80% LTV |
Max LTV 80% |
| Pure Reteirment | TBC | TBC | Desktop’s - Subject to property |
TBC |
| Reliance Bank | Yes | Electronic ID&V not accepted. | No Valuations | • Max LTV 85% |
| Saffron | Offer length currenlty 6 months - extentions on case by case basis | Allow electronic ID&V. If needed photographs of documentation will also be accepted | Desktop’s - Max 80% LTV |
No BTL |
| Santander | Yes, 2 months. Only on cases submitted prior to 1st April 2020 | An ID&V check must comply with UK Money Laundering and JMSL rules | Physical valuations available on all cases | - Resi Max 85% LTV - BTL remo Max 60% LTV. |
|
Scottish Widows |
yes, 3 months | No Change | AVM’s - 75% LTV Desktops - 75% LTV Physical valuations available on all other cases |
Max LTV 80% |
| Shawbrook | TBC | TBC | AVM’s - 75% LTV |
N/A |
| Skipton | Yes, upto 6 months | If the Client is verified by the lender, the broker is not required to certify original documents. If the lender cant verify the customer, the lender will require copies of documentation. A copy of the Broker's ID&V search may be sufficient. | Physical valuations available on all cases | - Max 85% LTV - No Shared Ownership - No capital raising for debt con |
|
Stafford Railway |
Case by Case | Currently use smartr search - if they can be located on the system then not certified docs required. They are only required if they can not locate them via this | Desktop’s - 70% LTV Physical valuations available on all other cases |
Max LTV 75%, No holiday lets |
| State Bank of India | Paused Lending | Paused Lending | Paused Lending | Paused Lending |
| Swansea | Case by Case | Electronic ID&V not accepted. (will accept scanned docs and are waiving certification) | Drive By’s - 60% LTV |
- Resi Max 80% LTV - BTL & Holiday let Max LTV 70% |
| Teachers | Yes - 3 month extension | One page certification document required to be signed. All documents can be scanned and uploaded. | Digital Valuations - 80% LTV - Max loan £750k - Max property val £1.5m |
- Resi Max 80% LTV - Shared Ownership Max 95% LTV - BTL/Holiday Let considered case by case |
| The Mortgage Lender | No extention on residential mortagges in the pipeline, BTL can be extended but will be subject to full UW. | Allow electronic ID&V for cases where the EID&V can accept address etc. Broker to provide note advising documents cannot be certified due to Covid-19 | Desktop’s - BTL Only - 80% LTV - Max loan £750k - Max property val £1.5m |
Paused lending on Residential |
| TMW | Yes - 3 month extension | Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. | Physical valuations available on all cases | Max LTV 75% |
| Tipton | TBC | Electronic ID&V not accepted. | Desktop’s - 60% LTV |
- Max 85% LTV - No BTL - Zero hour contract, bonus and commission only accepted from Key workers and 12 months evidence required |
| Together | Paused lending | Paused lending | Puased lending | Paused lending |
| TSB | Yes, up to 6 months | No requirement in T&Cs to certify Original ID if lender can verify customer to. If lender cant verify customer, Broker must obtain the foillowing ID information by email: • A scan or photo of acceptable proof of ID and proof of address documents. • Photo of themselves holding their ID and proof of address documents facing the camera. • And, a close-up photo (selfie) of their face for ID verification. Once brokers compare the scan/photo of the ID documents and the people, and can verify they are authentic, they can upload the files directly to TSB Mortgage Pro. This will be accepted as certified ID verification. |
Desktop’s |
• Max loan size £1m |
|
United Trust Bank |
TBC | Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. Require wet signature on mortgage offer | TBC | - Max LTV 75% employed, - Max LTV 65% Self-employed, - No Bonus, Commission or Overtime accepted unless Key Work with 18 months proofs |
| Vernon | No change | Allow electronic ID&V | Physical valuations available on all cases | Lender confirmed, no changes made |
|
Vida Home Loans |
Paused lending | If lender has verified customer, the Broker is not required to certify original documents. However if the client cant be verified, the lender will require copy or orginal firms | Purchase cases requires a physical val, but Remortgages will be use an AVM | Now up to 60% LTV on Resi |
| Virgin | Current offer length of 6 months unchanged | Allow electronic ID&V. Where the customer cannot be identified electronically, documentary evidence must be provided. | Desktop’s - Resi – 75% LTV - BTL - 60% LTV - Max property value £500k Physical Valuation available on all other cases |
- No top slicing on BTL, - No overtime, bonus or commission accepted - Max LTV 85% |
| West Brom | Can extend offers by 3 months | If lender has verified customer, the Broker is not required to certify original documents. However if the client cant be verified, the lender will require copy or orginal firms | AVM’s - Remo – 85% LTV |
85% Max LTV |
| Zephyr Home Loans | No Change - 3 months | will accept copies of documents provided that the adviser confirms that he/she met with the customer | Physical valuations available on all cases | - Standard criteria Max LTV 75% - Specialist criteria Max LTV 70% - Max loan £1m |
How will an applicant being furloughed or self employed affect their ability to obtain a mortgage?
This information is now located within SmartrCriteria
Please click here to find out more and register
Lender contact options for customers and brokers during the COVID-19 pandemic
Please see our Service level Infomation Matrix
Our Service Level Information Matrix provides you with a breakdown of the lenders service level from application to offer as well as the online facility’s provided by the lender.
Which lenders have made product changes in light of the COVID-19 pandemic?
Please see the following document for current changes: Twenty7tec Product Changes PDF file: Twenty7tec Product Changes PDF size: 227KB
Last updated: 28/05/2020
Do lenders have a dedicated page or any advice about COVID 19?
We have reached out to our lender panel to ask what content and resources they have developed to help our adviser members. Please see the table below for links to their relevant pages.
Last updated: 09/04/2020
| Lender | COVID 19 updates and resources | Useful tools and tips |
| Accord | Accord have launched a new Growth Series COVID-19 hub page. This resource brings together all the Growth Series content aimed at helping you and your clients with business, finance and mortgage concerns – and all in one handy place. | You can access existing Growth Series content relevant to the current environment. There’s also new content specifically created for the pandemic when you can’t meet clients face to face. View all of this and more by signing up to the Accord Growth Series. |
| Aldermore | Please visit our dedicated COVID-19 page for Brokers. https://intermediaries.aldermore.co.uk/media/4711/covid19-broker-qas.pdf | N/A |
| Co-operative Bank | Brokers can view our COVID 19 mortgage customers page, which can help them assist their clients who have a mortgage with us: https://www.co-operativebank.co.uk/news/2020/coronavirus-support-mortgage-payment-holidays | N/A |
| Coventry Building Society | Please visit our dedicated COVID-19 page that details lots of information about Payment Holidays, Offer Extensions and changes to criteria: | N/A |
| Foundation Homeloans | We want to keep brokers informed on how we are responding to Covid-19. We have created an FAQs page where hopefully all questions will be answered: https://www.foundationforintermediaries.co.uk/contact-us/covid-19-faqs/ | N/A |
| Gate House Bank | Coronavirus (COVID-19) support for customers (including Q&A) can be found here: https://gatehousebank.com/news/coronavirus-support-for-customers | N/A |
| Harpenden Building Society | Our FAQ's page includes content for savers, borrowers and intermediaries. It gives details on our current operating position and what we are doing to help brokers during this time: https://www.harpendenbs.co.uk/about-us/advice-regarding-coronavirus/ | N/A |
| Hodge Bank | https://hodgebank.co.uk/intermediaries/news/how-were-reducing-the-impact-of-covid-19/ | Here is a link to our fraud page which brokers can use as a tool to discuss fraud/scams with customers: https://hodgebank.co.uk/fraud-spotting-it-and-keeping-yourself-safe/ |
| Leeds Building Society | All up to date information on covid 19 is on our website: www.leedsforintermediaries.co.uk | N/A |
| LendInvest | Please see our dedicated COVID-19 page for updates: | N/A |
| Nationwide | We have developed a Coronavirus page which provides updates on various topics/policies, such as service updates, payment holidays, valuations and criteria changes: https://www.nationwide-intermediary.co.uk/important-updates | N/A |
| Pepper Money | We continue to deliver business as usual and have compiled some FAQ’s related to COVID-19 to help update brokers regularly: https://www.pepper.money/intermediary/resources/knowledge-centre/covid-19-update | N/A |
| Principality | Information on our amended contact points, clients payment holidays, and Covid19 specific FAQ’s: https://www.principality.co.uk/en/coronavirus | N/A |
| Swansea Building Society | We have a dedicated website section for mortgage brokers / intermediaries which highlights the Society’s mortgage products and services and a dedicated news section where you can see any changes to the Society’s products / lending criteria along with a call me back / request an ESIS functionality. You don’t need to register to use the site either! Please click below: | N/A |
| The Intermediaries Family Building Society | Coronavirus – How we can support you: | N/A |
| The Mortgage Works | We have developed a Coronavirus page which provides updates on various topics/policies, such as service updates, payment holidays, valuations and criteria changes: https://www.themortgageworks.co.uk/important-updates | N/A |
| The West Brom for intermediaries | Our help and support page provides the information and updates brokers need regarding information on COVID-19 www.wbfi.co.uk | N/A |
| Together Money | Although aimed at our customers, this page may help brokers understand more about how we can help their clients in these difficult times: https://togethermoney.com/coronavirus/ | N/A |
| Vernon Building Society | Our Covid 19 updates are via this link on our website: https://www.thevernon.co.uk/covid19_update | N/A |
Is there any support for Businesses?
For the latest information surrounding support for businesses from the government, please click here: Covid-19 government support for businesses PDF file: Covid-19 government support for businesses PDF size: 211KB
Last updated: 06/04/2020
What is the AMI response to issues that have arisen due to the COVID-19 pandemic?
To view the AMi's response to FAQ’s, please click here.
Last updated: 07/04/2020
Will I still be able to contact MSS?
Yes, advisors will still be able to contact MSS via phone, live chat and email.
Will I still be able to access help with lender criteria?
Yes, SmartrCriteria will remain available 24/7. If further help is required please contact the MSS team.
How can I get support?
Contact the MSS team on live chat or via phone.
What will happen if the office closes?
The MSS team is equipped with everything they need to work from home, therefore will still be available through the usual methods.
Can I still contact my Relationship Manager?
Yes, absolutely. Face to face meetings will only take place where absolutely necessary and where all parties confirm they are symptom free, not self-isolating and happy to go ahead. Our Relationship Managers will still be contactable over the phone and via email between normal business hours.
I have a procuration fee/commission enquiry, can I still contact the helpline?
Although the Agency Enquiry team will not be able to take phone calls whilst working at home, they will be able to deal with all procuration fees and general commission enquiries via email from 9am till 5pm each day. The team is available at agency.enquiries@landg.com
Will I still be able to claim my Procuration Fees?
Although the Agency Enquiry team will not be able to take calls whilst working from home, the proc fee claim process will remain business as usual.
If you are not doing so already you can claim your proc fees online via ClubHub, free of any charges.
Will there be delays in getting my proc fees paid?
The Mortgage Club will continue to work with our lender partners to minimise impact as much as possible. In the mean time we offer a unique payment method that allows you to be paid your proc fees on exchange rather than waiting for completion.
If you would like to know more about this, please call the MSS team.
Are Mortgage Club events later in the year still going ahead?
After reviewing the ongoing Government advice, we have made the decision to cancel all our remaining spring roadshows. All registered delegates will be issued a notification of this decision. We are currently working on rescheduling all the remaining spring roadshows to take place in the autumn, and will announce details of these rescheduled events shortly.
Are the Mortgage Club Awards still going ahead?
This year’s awards have been rescheduled to Tuesday 8th December. Guests of the Mortgage Club will be individually contacted by the team to confirm this new date.
All other firms who have purchased their own tables for the event will be contacted shortly by Ae3 Media, our organisational partner for the awards.
Talking to your clients about protection
In this current situation it is even more important to ensure your clients have considered all their protection needs. Taking the time to have those much needed conversations about life insurance, income protection and other protection needs is key, not only for new clients but any of your existing clients as well.
In uncertain times, we would like to offer two certainties: our claims approach will always be fair and thorough, paying all valid claims, and our purpose of supporting our customers in some of the most difficult times in their lives will never change.
For regular updates from our Legal & General Insurance business regarding COVID-19, please click here.