Mortgage Club: Stonebridge COVID-19 update

During this very difficult time, we want to reassure all our Mortgage Club Members that we will continue to support you while we all deal with the current developments of the Coronavirus.

Safety of our colleagues, members and business partners is absolutely key, and, in that context, we want to ensure that your business is impacted as little as possible when dealing with us.

Below you can find some frequently asked questions about what we are currently doing to minimise impact on our Club Members. If you still have concerns or questions after reviewing the FAQ’s, please contact our Mortgage Support Services team on 01226230504 or via the Live Chat on our website.

FAQs

Which lenders are offering payment holidays for customers affected by COVID-19?

Payment Holidays: Last updated 30/04/2020 - 15:20

Lender payment holidays
Lender Current Stance Process Product Transfers allowable? Change to Interest Only
Accord Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for more information Yes Case by case
Aldermore  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more information No Yes
Ahli United  Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here and complete the online form for a call back

TBC TBC
Bank Of Ireland/Post Office Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here and complete the online form for a call back

TBC Yes
Barclays Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to complete the online form Clients  can switch to a different rate during a payment holiday.  Case by case
Bath BS Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here or use to the online live chat facility to request

 

Yes Yes
Beverley BS Yes, 3 month payment holiday available for customers affected by Coronavirus

Please call 01482 881510 or click here to request a call back

N/A TBC
Bluestone Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for more details N/A  N/A
BM Solutions Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 0345 300 2627 Option 5, Option 2, Option 1 (specific to payment holiday) TBC No
Buckinghamshire Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here to email to request holiday

No Yes
Cambridge Yes, 3 month payment holiday available for customers affected by Coronavirus

Please call 0345 601 3344 to discuss

Yes Will consider each application
Central Trust  Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here for more information

 No No
Chorley Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here to email to request a call back

Case by Case  Case by Case
Clydesdale Yes, 3 month payment holiday available for customers affected by Coronavirus

Please use the following link for contact details

TBC TBC
Coventry Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here to complete the online form to request a call back

 Yes No
 Cynergy Bank Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here to email

TBC TBC
Coutts Yes, 3 month payment holiday available for customers affected by Coronavirus

Please ask your client to contact the Banker who is their direct contact

Yes, no excecution only Yes, case by case
Danske Bank TBC

TBC

TBC TBC
Darlington Yes, 3 month payment holiday available for customers affected by Coronavirus

Please click here to email - title email 'Payment holiday' and provide all account details

Case by Case Case by Case
Digital Mortgages  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more information No No
Dudley Yes, 3 month payment holiday available for customers affected by Coronavirus Please call: 01384 231414 or click here to email. No No
Earl Shilton Yes, 3 month payment holiday available for customers affected by Coronavirus  Please call 01455 844422,or click here to request a call back Customer can extend existing product Yes
Family BS Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes Yes
First Trust Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 02890821670 or click here to email Yes Yes
Fleet Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for full details N/A  N/A
Foundation Yes, 3 month payment holiday available for customers affected by Coronavirus Applicant to call - 0344 770 8030  N/A TBC
Furnace Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more details TBC TBC
Gatehouse Bank Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back N/A Case by Case
Halifax  Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes, can be requested during payment holiday No
Hanley Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01782 255000, option 6 or send this form Yes Yes
Harpenden Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01582 463133to discuss this further Yes  Yes, as long as normal term date can accommodate PT rates, then the client can continue
Hinckley & Rugby BS Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes Case by Case
Hodge BTL Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email or call 0800 138 9109 to discuss No Yes
Hodge Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more details No No
HSBC  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here to request payment holiday Yes Case by Case
Interbay Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here to email Yes  Refer - most cases with Interbay will be IO
Investec TBC TBC TBC TBC
Ipswich Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here to email or call 0330 123 0773 to discuss TBC Case by Case
Ipswich BS Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email or call 0330 123 0773 to discuss TBC TBC
Kensington Yes, 3 month payment holiday available for customers affected by Coronavirus  Please call 0333 300 0921 to discuss further Apply as remortgage Case by Case
Kent Reliance Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes No
Keystone TBC TBC N/A TBC
L&G Home finance Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more details  N/A N/A
Landbay  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please call 0330 053 6825 to discuss further No No
Leeds BS Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more information Yes TBC
Leek United Yes, 3 month payment holiday available for customers affected by Coronavirus

Please call one of the following numbers - Consumer 0808 169 6680 Brokers  0808 281 9309

Yes  Case by Case
LendInvest     Not Applicable  
Lloyds Banking Group Yes, 3 month payment holiday available for customers affected by Coronavirus

Halifax - Please click here to request holiday

BM Solutions -  Please call 0345 300 2627 Option 5, Option 2, Option 1 (specific to payment holiday)                                                

Scottish Widows - Please call 0800 001 5145

 

Yes Yes
LV= Not Applicable

Not Applicable

Not Applicable Not Applicable
Marsden Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01282 440 500 to discuss Case by case No
Mansfield  Yes, 3 month payment holiday available for customers affected by Coronavirus
please call 01623 676340 or click here to email TBC TBC
Masthaven Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here and complete the online form Yes Yes
Melton Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01664 414141 to discuss Yes Yes
Metro Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 0345 319 1200 to discuss further Yes Yes
More2Life Not Applicable Not Applicable Not Applicable Not Applicable
Natwest Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request payment holiday Yes, once  payment holiday has been completed TBC
Nationwide Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request payment holiday Yes Case by case
Newbury Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01635 555 700 to discuss further Yes Yes
Newcastle Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to discuss further Yes Case by Case
Nottingham Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email using the heading Covid 19 Payment Holidays and include all mortgage account details Yes Case by case
One Family TBC TBC Not Applicable TBC
One Savings Bank Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes No
Paragon Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email with the heading Covid 19 payment holiday and include full mortgage account details N/A   N/A
Paragon - 2nd Charge Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for further information N/A N/A
Penrith BS Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here to email or call 01768 863675 (option 1) to discuss further No TBC
Pepper Money Yes, 3 month payment holiday available for customers affected by Coronavirus  Please call 03333 701 101 or click here to discuss further No No
Platform Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for further information Yes  Case by Case
Precise Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for further information Yes TBC
Principality Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here and complete the online form Yes No
Progressive Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes Yes
Pure Retierment TBC TBC Not Applicable TBC
Reliance Bank Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email. Customer to email with name, postcode, account number and circumstance No Case by case
Saffron  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for more information and to complete the online form N/A Case by Case
Santander Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request payment holiday Yes No
Scottish Widows Yes, 3 month payment holiday available for customers affected by Coronavirus please call 0800 001 5145 to discuss further Yes, this can be requested during a payment holiday No
Shawbrook Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a payment holiday or call 0344 892 0155 to discuss. No No
Skipton Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to email and provide mortage account number and best number for return contact N/A Case by case
Stafford Railway Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 01785 223212 option 1 to discuss No Yes
State Bank of India TBC TBC  Not Applicable TBC
Swansea Yes, 3 month payment holiday available for customers affected by Coronavirus Applicants to call 01792 739110 to discuss to click here for more information Case by case Case by case
Teachers Yes, 3 month payment holiday available for customers affected by Coronavirus

Please call: 0800 378669 or click here to email.                 Each case reviewed individually

 

Case reviewed individually.  Contact lender

Case reviewed individually.  Contact lender 
The Mortgage Lender Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 0344 257 0427 and speak to the dedicated staff to discuss this N/A N/A
TMW Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request payment holiday Yes Case by case
Tipton Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Case by case Case by case
Together Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a call back Yes No
TSB Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request payment holiday Yes, this can be requested during a payment holiday Case by case
United Trust Bank Case By Case Please click here to email to request call back Not Applicable TBC
Vernon Yes, 3 month payment holiday available for customers affected by Coronavirus Please call 0161 429 4306 to discuss  Yes Yes
Vida Home Loans Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here to request a payment holiday or call 0344 892 0155 to discuss. No Yes
Virgin/Clysdale Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for further information Yes Case by case
West Brom Yes, 3 month payment holiday available for customers affected by Coronavirus Please click here for further information Yes TBC
Zephyr Home Loans  Yes, 3 month payment holiday available for customers affected by Coronavirus
Please click here for further information  N/A N/A

What impact will a payment holiday taken due to the COVID-19 pandemic have on my customers credit score?

FCA guidance makes clear to firms that they should ensure that taking a payment holiday will not impact the credit score.

What criteria / underwriting changes have lenders made as a result of the COVID-19 pandemic? (e.g. offer validity, valuations, ID&V)

Criteria changes: Last updated 23/06/2020 - 14:20

Lender payment holidays
Lender Offer Validity Changes  Electronic ID&V Valuations

Criteria Changes

(see SmartrCriteria for full details)

Accord No Change  Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. If the lender search fails, a photo of the passport or driving licence will suffice

AVM’s
- Resi Purchase – 75% LTV
- Resi Remo – 85% LTV
- BTL – 65% LTV
Physical Valuations available on all other cases

- No missed payments secured or unsecured in last 24 months,
- No new defaults registered in last 6 years,
- No new CCJ's registered in last 6 years and must be satisfied
- Debt con capped at £50k OR 10 debts
- Max val £2million
- Max LTV 85% Resi
- Max LTV 80% BTL
Ahli United TBC TBC TBC TBC
Aldermore Case by case Allow electronic ID&V, using a system that checks application data against a variety of public databases.Lender does not require a broker to ceritfy they have seen original documents
If this does not pass the expected threshold then proof of identity and residency, as appropriate, will be required.

Desktop’s
- Resi 85% LTV
- BTL 75% LTV
Physical Valuations available on all other cases

- NO HMO or MUB
- No help to buy

Bank Of Ireland/

Post Office

yes, 3 months Allow electronic ID&V Drive By Valuations
- Residential 85% LTV
- BTL – 75% LTV
See furlough questions for more information

Barclays Yes, upto 6 months  Electronic ID&V not accepted. certified copies of the documents must be provided AVM’s
- Resi 80% LTV
- BTL 60% LTV
- No lending in NI
- London HTB scheme is restricted to 55% LTV
Bath BS

No change

Electronic ID&V not accepted. Desktop
- 70% LTV
N/A
Beverley BS

TBC

TBC AVM’s
- 75% LTV
Remortgage business only
Bluestone Paused lending Paused lending
AVM’s
- 75% LTV
-  Max Property Value £600k
- Max Loan £500k
- Ignore all Defaults & CCJs registered 3 years ago, even if outstanding 
- Allow one satisfied default registered in the last 3 years with no monetary value limit
- Ignore all CCJs & Defaults under £300
- Up to 2 missed payments per unsecured credit in the last 6 months 
- Minimum 1 years self-employed 
- Use the latest years accounts for affordability
- Consumer BTL & first time landlord accepted
BM Solutions Yes, 3 months LBG sign off each individual ID&V provider before they no longer require documents to be certified or provided AVM’s
- 75% LTV
Desktops
- 75% LTV

Physical valuations available on all other cases
N/A
Buckinghamshire Case by case Electronic ID&V not accepted. AVM’s
- 70% LTV
- Max 80% LTV
 
- Min Loan £25k
Cambridge

Will extend offers

by up to 3 months

Allow electronic ID&V through Digidentity.  In all other cases lender requires  copy of the passport or driving licence AVM’s
- Resi Remo £ for £ only
- Max 75% LTV
Residential Mortgages  
- Standard Fixed and Discounted mortgage range:
- Maximum loan size - £2m 
- Maximum LTV - 80% 
- No restrictions on the property value 
 

Buy to Let Mortgages 
- Standard and Expat mortgage range: 
- Maximum loan size - £750k 
- Maximum LTV - 75%
Central Trust No Lender requires broker to see and verify original documents   AVM’s
- 75% LTV
- Max £50k Loan
Applicants who are employed or self employed in the sectors adversely affected by the current pandemic are no longer acceptable. E.g. Travel, Retail, Hairdressers, Entertainment/Leisure, Hospitality and construction
Chorley

Extending by

3 months

Desktop valuations now accepted on the following:
•       Resi Purchase and Remo up to £500k – max LTV 80%
•       BTL Purchase and Remo up to £500k – max LTV 75%
•       All loans over £500k – max LTV of 60%
•       Max Property Value of £1m outside M25 or £1.5m inside M25
•       Maximum loan of £750k
Any cases that sit ouside of this will require a physical valuation and will be held until this can be completed
Desktop’s
- Resi Max 80% LTV
- BTL Max 75% LTV
- Loans over £500k  - Max 60% LTV
- Max Property Value £1.5m
- Maximum loan of £750k
Max 85% LTV
Clydesdale No Change desktop valuations to be carried out on all cases Desktop’s
- Resi Purchase – 65% LTV
- Resi Remo – 75% LTV
- BTL – 60% LTV
Max LTV 85%
Coventry

Allow electronic ID&V,

Lender does not require broker to certify original documents for ID&V purposes.

Allow electronic ID&V  AVM’s & Digital Valuations
- Resi Flats – 75% LTV
- Resi Houses – 85% LTV
- Resi loans higher than £1m  - 65% LTV
- BTL Flats – 65% LTV
- BTL Houses  - 75% LTV
- BTL loans higher then £1m  - 50% LTV

Physical valuations available on all other cases


  
-Zero hours contracts only available from following professions - NHS bank nurses and locums, Non-NHS bank nurses, Care home workers, Supermarket workers, including delivery drivers, Retained/on-call firefighters and Armed Forces Reservists using zero hours income criteria.
Max 90% LTV

Cynergy Bank

TBC

TBC TBC

TBC

Coutts

Offer letters valid for 6 months with the option to extend for a further 3 months 

Allow electronic ID&V, eKYC will be the primary verification of a UK client’s ID      Desktop’s
- Properties under valuation of £10m

Physical valuations available on all other cases on a case by case basis

• Max LTV 85%
• No BTL
• No NewBuild
• No Flats

Dankse Bank TBC TBC TBC TBC
Darlington Case by Case  Broker must obtain the foillowing ID information by email:

• A scan or photo of acceptable proof of ID and proof of address documents.

• Photo of themselves holding their ID and proof of address documents facing the camera.

• And, a close-up photo (selfie) of their face for ID verification.
Desktop’s
- Resi Purchase – 75% LTV
- Resi Remo or FA – 85% LTV
- BTL Remo  - 70% LTV
Max 90% LTV resi, Max 70% LTV BTL, Max 75% LTV London based cases

Digital

Mortgages

TBC Allow electronic ID&V through Digidentity.  In all other cases lender requires  copy of the passport or driving licence No Valuations Max LTV 75% Remortgages only
Dudley Paused Lending Paused Lending Paused Lending Paused Lending
Earl Shilton No change Electronic ID&V not accepted. Desktop’s
- 60% LTV
 - Max 85% LTV
Family BS No change Allow electronic ID&V Desktop’s
- Houses and apartments - 60% LTV
Max 60% LTV upto £500,000 property val, Max 50% LTV up to £750,000  property val, Houses only
First Trust No change Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. No Valuations No Change
Fleet No change - 3 months  Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. Physical valuations available on all cases  Max 75% LTV
Foundation Paused lending Paused lending Physical valuations available on all cases   • Maximum LTV for both residential and Buy to let will be 80%
• ICR for both individual and ltd company will be increased to 145%
• We are still lending to FTL’s
• Short Term let No longer available 
Furness TBC TBC  Desktop’s
- Resi – 75% LTV
- Max loan £500k
- Max property value £1m
Max 85% LTV

Gatehouse

Bank

Home Purchase Plan and Buy-to-Let offers by 30 calendar days - if longer is needed this will be treated case by case No changes - all certified ID is still electronically uploaded directly onto the Bank's application portal Desktop’s
- 65% LTV
- Max 75% LTV in England
 
- No HMO Lending
 
- Max 70% LTV MUFB in England
 
Halifax yes, 3 months LBG sign off each individual ID&V provider before they no longer require documents to be certified or provided AVM’s
- 75% LTV
Desktops
- 75% LTV

Physical valuations available on all other cases
- Max LTV 80% Purchase.
- Max 85% Remortgage
Hanley Case by Case Electronic ID&V not accepted.  Can accept 'selfie' of the applicant holding the ID

AVM's

-70% LTV

N/A
Harpenden No change We currently rely on the broker as the principle agent in respect of certifying ID&V – however, we are cognisant of the difficulties this can present at this time and will work with all brokers who require some flexibility with this process.  No Valuations Lender confirmed, no changes made

Hinckley &

Rugby BS

No changes,

offers still valid for 6 months. 

Electronic ID&V acceptable.  Require certified ID if online checks fail. Desktop’s
- 60% LTV
- houses  and flats up to 6 storeys
Minimum loan amount now £100k
Hodge BTL

Will extend up to

3 months on a

case by case basis

Electronic ID&V acceptable.  Require certified ID if online checks fail,please contact BDM should this occur
Paused Lending

Paused Lending 

Hodge

Yes - contact us when

offer validity has 2 weeks remaining 

 Electronic ID&V acceptable.  Require certified ID if online checks fail,please contact BDM should this occur AVM’s

- 60% LTV

Physical valuations available on all other cases
- Max 70% LTV (55+ & RIO)
HSBC  Yes AVM, Desktop available up to 90%.  Where a physical valuation is still required these cases will be held. (properties must be valued between £100k and £2m to be acceptable for AVM)

AVM & Desktop’s
- 90% LTV
- Min value £100k
- Max value £2m                                                                                                 
Physical valuations available on

all other cases

 
- Zero Hour contracts subject to profession, 12 months history 

- Zero hour - secondary income only

 
Interbay Case by case TBC Desktop’s
- 70% LTV
- Max loan £1m
Physical valuations available on all other cases
 - Min loan £100k
 
- Max loan £3m
 
-Portfolio landlords and HMO remo accepted
Investec TBC TBC  Physical valuations now available Max 75% LTV
Ipswich BS Yes - 3 month extension  1. Brokers will be able to provide documents uncertified
2. Lender will run Docs through Call Validate alongside a check on Bank account details to pass KYC.
3. Call Validate 3DQs can be used as final anti-impersonation check
4. If client fails checks then original docs will still be needed.
 
Physical valuations now avalliable -Resi max LTV 90% up to max loan £500k
 
-Resi Max LTV 80% up to max loan £750k
 
-Later Life Max LTV 75%
 
-BTL, Ex-Pat BTL, Self-Build and Holiday Let max LTV 80%
Kensington Case by Case Allow electronic ID&V AVM & Desktop’s
- 70% LTV
Physical valuations available on all other cases
- Resi Max 85% LTV 
Kent Reliance TBC TBC Desktop’s
- 70% LTV
- Max loan £750k
Physical valuations available on all other cases

- Max loan size of £360k
- Property value between £75k and £600k
- England and Wales only
- 100% Loan to share for shared ownership                 - HMO upto 6 beds               - 100% LTS on shared ownership

Keystone TBC Mobile App from LexisNexis Risk Solutions named IDU to verify the applicant’s identity against their Passport or Driving license instantly without having to leave the house. Physical valuations now avalliable TBC

L&G

Home finance

TBC TBC Desktop’s
- 95% of valuation used
TBC
Landbay No - case will be withdrawn as valuation is required to enable an offer to be extended TBC Physical valuations now avalliable - Max LTV 75%,
- Max loan size £1m
Leeds BS

Yes - 3 month

extension

 Allow electronic ID&V  . Only requires certified original supporting documentation in relation to ID & V when an electronic search has failed.  Desktop’s & AVM’s
- Resi – 85% LTV
- Resi - Max loan £1m
- BTL – 70% LTV
- BTL – Max loan £1m
- No overtime, bonus, commission, or shift allowances (including guaranteed payments).
- Maximum of 5 bedroom for standard BTL, 
- Newbuild Max LTV  -  Resi- 80% Houses & 75% Flats, BTL – 65% Houses & 60% Flats
- Holiday Let’s and all HMO products have now been withdrawn
- Bonus, overtime, shift allowance, commission, Zero Hour Contracts – Key workers only
- Max Resi LTV 85%
Leek United

Offers remain valid for 6 months.

Any requests to extend a Mortgage offer will be reviewed on a case by case basis. 

 Allow electronic ID&V  . Only requires certified original supporting documentation in relation to ID & V when an electronic search has failed. Proof of income does not need to be original/certified and can be photocopied/scanned.   Desktop’s
- Resi – 80% LTV
- BTL – 65% LTV
Flats & Newbuild not accepted
LendInvest TBC TBC No Valuations  - Max LTV 75%,
- No first time landlords,
- Max valuation £750k
LV=

case will be offered a maximum of 3 times on

rate the application was submitted on. 

Scanned ID and Apps are fine to be sent to: newbusiness.equityrelease@lv.com  Desktop and Physical Valuations
- Please click here for more info
Lender confirmed no changes made
Marsden Case by Case  If an adviser can undertake their own Electronic ID checks they can include a copy of the pass results within the application. Internal checks will be undertaken and if a pass result is obtained no further information would be required.

 

For advisors who do not have an electronic ID checks, or the Electronic ID check is a fail result, they would need to submit proof of certified ID and Address if a face to face interview undertaken or alternatively where an advisor has not seen the client face to face a facetime screenshot of the actual applicant/s including their IDVA Documents, ie a screenshot of face and open passport details and then a screenshot of current bill for address checks.
AVM’s
- 60% LTV
- Max value £1m
Physical valuations available on all other cases
• Repayment 80% LTV

• Interest only  and later life 60% LTV

• ExPat resi 80% LTV

• ExPat BTL 65% LTV


 
  

Mansfield Case by case Certified documents required

Desktop’s
- Resi -75% LTV
- BTL -70% LTV
Physical valuations available on all other cases

- Max LTV BTL 65%
- Max LTV Resi 80%,
- Removed Holiday Lets
Masthaven TBC Under Review AVM
- 65% LTV
- Second charge – Max loan £150k
- Resi  - Max loan £350k
- BTL – Max loan £350k

 
• Max 75% LTV 1st Charge                              
• Max 70% LTV Bridging and 2nd Charge
Melton Yes Electronic ID&V not accepted.  Desktop’s
- 80% LTV
Physical Valuations avaliable on all other cases
- No Self-Build and BTL products
- Max 80% LTV
-New Build Flat Max 60% LTV
Metro TBC Electronic ID&V not accepted. Must provide certified original documents. Digital Valuation’s
- 80% LTV
- Max valuation £3m
Physical valuations available on all other cases
 Bonus/Commission/Overtime – 50% 2 year average
- As evidence, we will require the last 2 years P60's
- Accepted for own and for dependent relatives use
- Maximum 80% LTV
- Max age 80
More 2 Life  Yes for purchase cases - case by case in other situations TBC Physical valuations available on all cases  Lender confirmed, no changes made
Natwest yes, 3 months Lender will allow electronic ID&V to be used without the need for origianl documents to be verified. If Natwest can not verify the customer, then a copy of an original document, such as a passport is required Desktop’s
- 80% LTV
- Max valuation £3m
Physical valuations available on all other cases
Can consider debt con if 1 payment has been made during payment holiday
Nationwide Yes - 3 month extension Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. physical valuatiions avaliable on all cases • Max LTV 85%. 
• 80% of furloughed income only. 
• Bonus, Overtime & Commission case by case for key workers only
• Zero Hour Contract case by case for key workers only
Newbury Yes - please email to request Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. AVM’s
- 60% LTV
- Resi, BTL & Shared Ownership

- Min 2 years self employed/PAYE/Contractors
- PAYE 2 years with current employer,
- Contractors 2 years contracting with 6 months left on current contract.
- No holiday lets,
- No Self Build.

Newcastle Yes  AVM and desktop valuation to be completed in all cases except the folowing: Owner occupied properties, purchase or remortgage up to 80% maximum LTV

Buy to let properties, purchase or remortgage up to 75% maximum LTV

Inside the M25 up to £2 million

Outside the M25 up to £1 million
AVM’s
- 60% LTV
- Resi, BTL & Shared Ownership
N/A
Nottingham No change  Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. AVM
- Resi - 75% LTV
- BTL – 65% LTV
No Self Build
One Family TBC Will allow a case to complete without an applicants signature - please click here for more information of what is required Desktop’s
- 90% of valuation used 
- No New build property (built within last 24 months)
- No Age restricted properties
- No Properties above or adjacent to commercial premises
Paragon No change Allow electronic ID&V AVM’s
- 75% LTV
- Ltd company BTL and self-contained properties
No student lets

Paragon  -

2nd Charge

TBC Allow electronic ID&V    AVM’s
- 70% LTV
- Max loan £1m
- Max LTV 75%,
- Min loan £20k
Penrith BS Yes, 3 months EID & V not acceptable No Valuations  - No Holiday Let, ExPat Resi & BTL, Foreign Currency
- No Self-build / renovation 
- Max LTV 70%. 
Pepper Money No change - 3 months TBC Physical valuations available on all cases  - No BTL purchases
- No Let To Buy remortgages
Platform yes, 3 months  Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. Physical valuations available on all cases  - Max 80% LTV Resi & New Build Houses
- Max 75% LTV New Build Flats
- Max 60% LTV BTL 
- No Additional income
- No Help to Buy
Precise TBC Broker must obtain the foillowing ID information by email:  A scan or photo of acceptable proof of ID and proof of address documents.Photo of themselves holding their ID and proof of address documents facing the camera. And, a close-up photo (selfie) of their face for ID verification. If the advisor has access to the following systems then they can submit the search that has been completed as proof of ID - Amqus, TransUnion, Credas, OnFido, LexisNexis, TrustID, Yoti Desktop’s
- 70% LTV
- Max loan £750k
Physical valuations available on all other cases

 
HMO and HMUupto 6 beds
Principality Yes, automatic 3 month extention  Lender does not expect brokers to have seen the original documents themselves, but they must have completed appropriate checks regarding the clients likeness and authenticity. Desktop’s
- Max 80% LTV
Physical valuations available on all other cases
No flats, newbuild, shared ownership/equity or Help to buy
Progressive No change  Can accept uploaded documents Drive By
- 80% LTV
Max LTV 80%
Pure Reteirment TBC TBC Desktop’s
- Subject to property
TBC
Reliance Bank Yes Electronic ID&V not accepted. No Valuations • Max LTV 85%
Saffron Offer length currenlty 6 months - extentions on case by case basis Allow electronic ID&V.  If needed photographs of documentation will also be accepted  Desktop’s
- Max 80% LTV
No BTL
Santander Yes, 2 months.  Only on cases submitted prior to 1st April 2020  An ID&V check must comply with UK Money Laundering and JMSL rules  Physical valuations available on all cases  - Resi Max 85% LTV
- BTL remo Max 60% LTV.

Scottish

Widows

yes, 3 months No Change AVM’s
- 75% LTV
Desktops
- 75% LTV
Physical valuations available on all other cases
Max LTV 80%
Shawbrook TBC TBC AVM’s
- 75% LTV
N/A
Skipton Yes, upto 6 months If the Client is verified by the lender, the broker is not required to certify original documents. If the lender cant verify the customer, the lender will require copies of documentation. A copy of the Broker's ID&V search may be sufficient. Physical valuations available on all cases  - Max 85% LTV
- No Shared Ownership
- No capital raising for debt con

Stafford

Railway

Case by Case Currently use smartr search - if they can be located on the system then not certified docs required.  They are only required if they can not locate them via this Desktop’s
- 70% LTV
Physical valuations available on all other cases
Max LTV 75%, No holiday lets
State Bank of India Paused Lending Paused Lending Paused Lending Paused Lending
Swansea Case by Case Electronic ID&V not accepted. (will accept scanned docs and are waiving certification) Drive By’s
- 60% LTV
- Resi Max 80% LTV
- BTL & Holiday let Max LTV 70%
Teachers  Yes - 3 month extension One page certification document required to be signed. All documents can be scanned and uploaded.     Digital Valuations
- 80% LTV
- Max loan £750k
- Max property val £1.5m
- Resi Max 80% LTV
- Shared Ownership Max 95% LTV
- BTL/Holiday Let considered case by case
 
The Mortgage Lender  No extention on residential mortagges in the pipeline, BTL can be extended but will be subject to full UW. Allow electronic ID&V for cases where the EID&V can accept address etc. Broker to provide note advising documents cannot be certified due to Covid-19 Desktop’s
- BTL Only
- 80% LTV
- Max loan £750k
- Max property val £1.5m
Paused lending on Residential
TMW Yes - 3 month extension Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. Physical valuations available on all cases  Max LTV 75%
Tipton TBC Electronic ID&V not accepted. Desktop’s
- 60% LTV
- Max 85% LTV
- No BTL
- Zero hour contract, bonus and commission only accepted from Key workers and 12 months evidence required
Together Paused lending Paused lending Puased lending Paused lending
TSB Yes, up to 6 months No requirement in T&Cs to certify Original ID if lender can verify customer to. If lender cant verify customer, Broker must obtain the foillowing ID information by email:
• A scan or photo of acceptable proof of ID and proof of address documents.
• Photo of themselves holding their ID and proof of address documents facing the camera.
• And, a close-up photo (selfie) of their face for ID verification.

Once brokers compare the scan/photo of the ID documents and the people, and can verify they are authentic, they can upload the files directly to TSB Mortgage Pro. This will be accepted as certified ID verification. 

Desktop’s
- Resi purchase – 75% LTV
- Resi Remo  - 80% LTV
- Resi capital raise – 80% LTV
- BTL £ for £ remo - 75% LTV
Physical valuations available on all other cases

• Max loan size £1m
• Bonus, Overtime, Commission no longer accepted
• Resi max LTV 80%

United Trust

Bank

TBC Allow electronic ID&V, Lender does not require a broker to certify original documents for ID&V purposes. Require wet signature on mortgage offer TBC - Max LTV 75% employed,
- Max LTV 65% Self-employed,
- No Bonus, Commission or Overtime accepted unless Key Work with 18 months proofs
Vernon No change Allow electronic ID&V Physical valuations available on all cases  Lender confirmed, no changes made

Vida Home

Loans

Paused lending If lender has verified customer, the Broker is not required to certify original documents. However if the client cant be verified, the lender will require copy or orginal firms Purchase cases requires a physical val, but Remortgages will be use an AVM Now up to 60% LTV on Resi
Virgin Current offer length of 6 months unchanged Allow electronic ID&V. Where the customer cannot be identified electronically, documentary evidence must be provided.    Desktop’s
- Resi – 75% LTV
- BTL - 60% LTV
- Max property value £500k
Physical Valuation available on all other cases
- No top slicing on BTL,
- No overtime, bonus or commission accepted
- Max LTV 85%
West Brom Can extend offers by 3 months If lender has verified customer, the Broker is not required to certify original documents. However if the client cant be verified, the lender will require copy or orginal firms AVM’s
- Remo – 85% LTV
85% Max LTV
Zephyr Home Loans No Change - 3 months will accept copies of documents provided that the adviser confirms that he/she met with the customer  Physical valuations available on all cases  - Standard criteria Max LTV 75%
- Specialist criteria Max LTV 70%
- Max loan £1m
AVM’s
- 70% LTV
AVM’s
- 70% LTV
AVM’s
- 70% LTV
No Valuations
No Valuations
Desktop’s
- 70% LTV
- Max loan £750k
Physical valuations available on all other cases
Desktop’s
- 70% LTV
- Max loan £750k
Physical valuations available on all other cases

Lender contact options for customers and brokers during the COVID-19 pandemic

 Contact options: Last updated 19/05/2020 -10:30

Lender payment holidays
Lender  Customer Contact options (with details) Broker Support Options (with details)

L = Live chat, E = E-mail, T = Telephone, B = Branch

L = Live chat, E = E-mail, T = Telephone, B = BDM
Accord T,E Please click here to use the live chat facility
Aldermore T, E, BDM Please click here to contact your local BDM
Bank Of Ireland/Post Office T Please call 0345 266 8928 or click here to contact your local BDM
Barclays TBC Please call 0345 073 3330 option 1
Bath BS T,E,B & L Please call 01225 475702 or click here to use Live Chat
Bluestone T & E Please click here to contact your local BDM
Buckinghamshire T, E Please call 01494 879500 or click here to email
Cambridge T Contact on 0345 601 2744
Central Trust TBC Please click here to visit the adviser portal
Chorley E&T Please call 01257 235001
Clydesdale T  Please click here to contact your local BDM
Coventry T, E  Please call 0800 121 7788 or click here to contact your local BDM
Cynergy Bank TBC TBC
Coutts T & E Please call 02007 957 2003 or click here to email
Dankse Bank TBC TBC
Darlington E,T Please click here to contact your local BDM
Digital Mortgages T,E Please call 0333 399 0055 or click here to email
Dudley E, T, B Please call 01384 489195 of click here to email
Earl Shilton B, T, E Please click here to log into the portal to request contact
Family BS T, E Please call 01372 744155 or click here to email
First Trust E Please call 07788360668 or click here to email
Fleet T Please click here to use the live chat facility
Foundation T Please click here to contact your local BDM
Furnace T Please call 0800 988 1561
Gatehouse Bank TBC Please click here to contact your local BDM
Halifax TBC  Please click here to contact your local BDM
Hanley E, T, B Please call 01782 255 000 or click her to use the live chat facility
Harpenden E, B & T Please click here to contact your local BDM
Hinckley & Rugby BS TBC Please click here to request a call back
Hodge Lifetime Please call 0800 731 4076 Please click here to contact your local BDM
Hodge BTL TBC Please call 029 2080 3061
HSBC TBC Please click here to use the Live Chat facility
Interbay TBC Please click here to email
Investec TBC TBC
Ipswich BS TBC Please call 0330 123 1073 or click here to email
Kensington L, E, T Please call 03444 99 00 11 or click here to email
Kent Reliance E, T, B Please click here to use the Live Chat facility
Keystone TBC Please call 0345 148 9086
L&G Home finance TBC Please click here to contact your local BDM
Landbay T & E Please call 020 7096 2700 or click here to contact your BDM
Leeds BS L, E, T Please click here to contact your local BDM
Leek United E, B, T Please call 01538 714089 or click here to email
LendInvest TBC Please call 020 3846 6838 or click here to email
Lloyds Banking Group T, E Please call the below:   Halifax - 0345 030 6253  BM - 0345 850 5000 Scottish Widows - 0345 845 0110
LV= E Please click here to email
Marsden E, T, B Please call 01282 440583 or click here to email
Mansfield E Please click here to email
Masthaven TBC Please click here to contact your local BDM
Melton E, T Please call 01664 414144
Metro E, T, B Please click here to email
More 2 Life TBC Please call 03454 500 151 or click here to email
Nationwide E, B Please click here to use the Live Chat facility
Newbury E, T, B Please call 01635 918 000 or click here to email
Natwest T,E Please click here to use the Live Chat facility
Newcastle T, E Please click here to use live Chat facility
Nottingham E, T, B Please click here to use live Chat facility
One Family TBC TBC
Paragon E, T Please click here to email
Paragon  - 2nd Charge TBC Please click here to email
Penrith BS E, T Please call 01768 863675 or click here to email
Pepper Money E Please call 03333 701101 (option 4) or click here to email
Platform T, E Please click here to contact your local BDM
Precise T Please click here to email
Principality T, E Please click here to email
Progressive Branch Please click here to contact your local BDM
Pure Reteirment TBC TBC
Reliance Bank T, E Please click here to email
Saffron TBC Please click here to use the Live Chat facility
Santander T T & L
Scottish Widows TBC Please call 0345 845 0110 only for urgent exchange or completion
Shawbrook TBC Call 03456007681 or click here to email
Skipton L, E Please click here to use the Live Chat facility
Stafford Railway T Please click here to contact your local BDM
State Bank of India Paused lending Please click here to contact your local BDM
Swansea T, E, B Please click here to email
Teachers E, T Please click here to contact your local BDM
The Mortgage Lender T Please click here to contact your local BDM
TMW E, B Please click here to use the Live Chat facility
Tipton T, E Please call 0121 521 4000 or click here to email
Together T, E Please call 0161 933 7100 or click here to email
TSB L & E Please click here to contact your local BDM
Untied Trust T,E https://www.utbank.co.uk/broker-zone/Please click here to log in tothe broker hub
Vernon T, E Please click here to email
Vida Home Loans T, E Please call  or click here to email
Virgin T, E, L Please click here to contact your local BDM
West Brom TBC Please click here to email
Zephyr Home Loans E Please click here to email
Please click here to use the Live Chat facility
Please click here to use the Live Chat facility
Paused lending
United Trust Bank

Talking to your clients about protection

In this current situation it is even more important to ensure your clients have considered all their protection needs. Taking the time to have those much needed conversations about life insurance, income protection and other protection needs is key, not only for new clients but any of your existing clients as well.

In uncertain times, we would like to offer two certainties: our claims approach will always be fair and thorough, paying all valid claims, and our purpose of supporting our customers in some of the most difficult times in their lives will never change.

You can read our stance on COVID-19 here.