Confidentiality policy

We're committed to maintaining strict confidentiality. A confidentiality policy is in place and affects all staff who have access to client's medical and other sensitive information. Few sources of information are more sensitive than a client's medical history and we are serious about avoiding any breaches of confidentiality.

We will only use the information provided on a client's application, or in any additional medical report, for the purpose of underwriting, processing and administering the policy requested.

We may also use this information in processing a claim under the policy.

Your client's consent to pass any personal medical information to a third party is incorporated within the declaration at the end of the application. We will need this consent:

  • to obtain a report from their doctor or when we ask them to attend a medical screening;
  • if we need to send their personal information to our reinsurer or;
  • if you ask us to send information to another insurance provider, or those providers approach us themselves.