Going above the call of duty
Helping the family
Monica supported the client’s wife through the probate and repaying of the mortgage, as well as existing debts that the client had left behind.
Monica also liaised with the NHS regarding the client’s pension and helped ensure all the paperwork was completed as swiftly as possible.
A few months after everything was completed, the client’s wife called Monica and thanked her for all her help as she did not know how she would have dealt with all the legal forms without her assistance.
Protection for the family continued
Monica’s empathy and commitment to ensure everything was done correctly really made a difference to the family. This meant that after her client passed away, the family stayed with Monica, as they knew she would go the extra mile for them.