Firefighter adviser comes to clients’ rescue, twice.

Rescued

Russell says, “She recognised me in one of the most scariest times of her life. In her words ‘knowing I was there’ kept her strong and alive. She called me HER HERO!”

Relief

And even with all the drugs that she was on to control the pain, she still managed a joke with Russell in the ambulance "it was a good job I took that insurance" she told Russell.

Russell’s client was off work for over 18 months, and had to learn to walk again due to her leg and pelvic injuries.

Russell says, “She’s now has a family and recently took other plans with me.”

Explore our other hero stories

Going above the call of duty

When a family was going through a difficult time, Adviser Monica Bradley visited the client in hospital to remove the burden of getting the estate in order to ensure the family got the financial support they needed.

Hero goes the extra mile to protect family

After dozens of phone calls and emails to the insurers and doctors, Rob Gill of Intrinsic House Ltd got his client the  pay out they needed.

‘Trust me, I know the importance of cover’

Adviser Joe Childes knows only too well the value of protection. He witnessed his mother working two jobs to keep the roof over their heads after his father died. Discover how he uses this experience to bring to life the importance of protection for his clients.